# World Quality Week- Word Search 01

Type
Word Search
Description

This word search contains the following answers:

FISHBONE
BASELINE
DEFINE
SIPOC
DMAIC
PARETO
STORYBOARD
IMPROVE
YIELD
SCOPE
BENCHMARKING
CHARTER
CHAMPION
DEFECT
PROCESSMAP
KANO
CONTROL
QFD
GEMBA
Sigma

## Lean Six Sigma DMAIC Bingo

Type
Bingo Cards
Description

These bingo cards contain the following answers:

Output
Input
Financial Analysis
Critical to Quality (CTQ)
FMEA
Gage R&R
MSA
Noise
Pareto
Mean
Nonparametric
Normal Distribution
Probability
Run Chart
Improvement
Kaizen
Lean
Mistake Proof
Multi-vari
KPIV
KPOV
Process Audit
Process Owner

## Lean Six Sigma Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

A snapshot of the state of inputs/outputs frozen at a point in time for a particular process Baseline
basic graphing tool that displays centering, spread, and distribution of a continuous data set Boxplot
Uninterrupted in time, sequence, substance, or extent Continuous
behavior of a process described by plotting the number of times a variable displays a specific value or range of values Distribution
an independent variable; an X Factor
Japanese term that means workplace where day to day activities are performed Gemba
occurs when the response achieved by one factor depends on the level of the other factor Interaction
a measure of the tails, or outliers, of a distribution or data set Kurtosis
the difference between an individual’s measurements and that of a known standard or truth over the full range of expected values Linearity
the degree of correlation between Xs Multicollinearity
the difference between the actual Y output value and the Y output value predicted by the regression equation Residual
The ratio of change in the output to the change in the value of the measure Sensitivity
Output or production, as of a computer program, over a period of time Throughput
the percentage of a process that is free of defects Yield

## Quality month "crossword puzzle"

Type
Crossword
Description

This crossword contains the following questions and answers:

FITNESS FOR USE QUALITY
TO ENSURE QUALITY INSPECTION
CONTINUAL IMPROVEMENT KAIZEN
ONE OF THE "S" IN 5S CONCEPT SUSTAIN
ELIMINATION OF WASTE LEAN
FATHER OF TQM DEMING
TOOL FOR PROCESS IMPROVEMENT six sigma
VITAL FEW TRIVIAL MANY PARETO
WITHOUT ME IT IS DIFFICULT TO PRODUCE TOLERANCE
I PREVENT DEFECTS POKAYOKE
I AM USED TO ASSESS PROCESS STABILITY CONTROL CHART
AUTONOMOUS MAINTENANCE JISHUHOZEN
CLOSENESS OF MEASURED VALUE ACCURACY
RATE OF CUSTOMER DEMAND TAKTTIME
I AM THE REFERENCE FOR EVERY WORK BENCHMARK

## LEAN Terminology Word Search

Type
Word Search
Description

This word search contains the following answers:

Standard Work
metrics
Kanban
Gemba
Countermeasures
Continuous Improvement
Andon
Defects
Visual Workplace
Fishbone
Waste
PDCA
Kaizen

## Operational Excellence Word Search

Type
Word Search
Description

This word search contains the following answers:

Area owner
Continuous improvement
Defects
Dmaic
Gemba
Green belt
Inventory
Kaizen
Motion
Muda
Overproduction
Reg tag area
Root cause
Set
Shine
Sort
Standardize
Sustain
Transporation
Unnecessary processing
Waiting
Yellow belt

## Customer Service for the Call Center Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

## Quality Week Word Search

Type
Word Search
Description

This word search contains the following answers:

PROCESS VOICE
CUSTOMER FOCUSE AND QUALITY
BLACK BELT
GREEN BELT
WHITE BELT
YELLOW BELT
Customer VOICE
ANALYZE
CONTINUOUS IMPROVEMENT
CONTROL
CUSTOMER VOICE
DEFECTS
DEFINE
DMAIC
IMPROVE
ISO
LEAN
MEASURE
NPS
QUALITY
Quality Assurance
Quality Control
SIGMA SCORE

## B+L World Quality Day - November 9, 2017 Word Search

Type
Word Search
Description

This word search contains the following answers:

Accountability
Accreditation
ANSI
ASQ
Assurance
Auditor
Certification
Collaboration
conformance
Control
Crosby
Culture
Defects
Effectiveness
Example
Excellence
Fishbone
Flowchart
Goals
Histogram
Improvement
Individual
Inspection
ISO
Juran
Lean
Matrix
Pareto
Performance
Plan Do Check Act
Priority
Process
Quality
Regulation
Requirements
Sampling
Standard
Strategic
Supplier
System
Taguchi
Teamwork
Training
Value
Vision
Voice of Customer

## Process Improvement Words Word Search

Type
Word Search
Description

This word search contains the following answers:

Six Sigma
Value Stream Map
Champion
Boot Camp
Process Owner
Process Map
Causal Analysis
Progressive
RACI
SIPOC
FMEA
Tools
EPIC
Continuous Improvement
Lean
Quality
Process

## Quality Wordsearch

Type
Word Search
Description

This word search contains the following answers:

COMPLIANCE
REQUIREMENT
SPECIFICATION
PROCEDURE
DEFECT
QUALITY
AUDIT
COMPLAIN
STANDARD
IMPROVE
SUPPLIER
SATISFY
CUSTOMER