Type
Crossword
Description

This crossword contains the following questions and answers:

The love you have for a subject or idea. Passion
"This is the me" aspect of communication. Personality
Practice makes perfect in public speaking. Participation
How we look, our expression, our posture and how we sit, stand and walk. Body Language
The level of _______________________ when we generate when we speak. Confidence
The kind of ___________________ we do or do not establish with others. Eye contact
The clearness of how we get our intended message across. Clarity
The use of hands and face in communication. Hand/Facial gestures
How good and bad you sound. Voice Quality
The way you look and sound. Appearance
The use of ____________________. Language

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Communication Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

____________ is an exchange of information through the use of words or actions. communication
Three parts of all communication: ____________, receiver and message. sender
The better you communicate, the stronger your ____________ are likely to be. relationships
True or False: Verbal communication is the kind of communication people use least. False
In _______________ communication, you get your message across without using words. nonverbal
Body language sends messages by posture, ____________, and facial expressions. gestures
An example of nonverbal communication is a _________________. smile
Careful ______________ is necessary for effective communication. listening
________ is having a sense of what to do or say to avoid offending others. tact
When speaking, make clear ________ statements and be specific. simple
When speaking use ___________when you express ideas or give suggestions. examples
Use body _____________ to show you are listening carefully. language
An advantage of writing out your thoughts is being able to make changes ______ sending. before
A challenge is writing out your thoughts is that the _____________ can not ask what you meant. receiver

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Communication Cross Word

Type
Crossword
Description

This crossword contains the following questions and answers:

Used to transmit the message from sender to reveiver Channel
Process for exchanging ideas and creating meaning Communication
Time or place where communication occur Context
The idea the sender is trying to communicate to the receiver Message
The response the receiver gives to the sender Feedback
The one who initiates the message Sender
The target of the message Recevier
Uses technology to bring the same message to large groups of people Mass Media
Anything that blocks the message or feedback from being received Interference
Public speaking Person to Group
Process of turning ideas into messages encoding
Two or more people actively participate in exchanging messages Interpersonal
Receiver translate the words and gestures into meanings Decoding
Communication within our self Intrapersonal

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Computer Basics ! Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

an electronic device that manipulates information, or data. It has the ability to store, retrieve, and process data Computer
any part of your computer that has a physical structure, such as the keyboard or mouse. Hardware
any set of instructions that tells the hardware what to do and how to do it Softwarwe
the metal and plastic box that contains the main components Computer Case
one of the main ways to communicate with a computer. Keyboard
another important tool for communicating with computers. Commonly known as a pointing device. Mouse
is used to print documents, photos, and anything else that appears on your screen. printer
is the computer's main circuit board motherboard
your system's short-term memory RAM
where your software, documents, and other files are stored hard drive
is the most important software that runs on a computer. It manages the computer's memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer's language operating system
What id a shorter term for Wireless Internet Connection Wifi
is a type of software that allows you to perform specific tasks app
llows you to write a letter, design a flyer, and create many other types of documents word proccessor
the tool you use to access the Internet web browser
any type of software that is designed to damage your computer or gain unauthorized access to your personal information Malware
measured in megahertz (MHz), or millions of instructions per second; and gigahertz (GHz), or billions of instructions per second. speed
When you save a file, the data is written to the hard drive, which acts as long-term storage
is responsible for what you see on the monitor video card
also called an audio card—is responsible for what you hear in the speakers or headphones sound card

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Communication Skills Word Search

Type
Word Search
Description

This word search contains the following answers:

Pictures
Touching
Tone of Voice
Hairstyle
Dress
email
Telephone
Text
Facebook
Social Media
Smoke Signals
Semaphore
Morse code
Sign Language
Eye Contact
Facial Expressions
Hand Gestures
Body Language
Listening
Speaking
Writing
Reading

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Nonverbal Communication Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

___________: behavior other than written or spoken language that creates meaning for someone NONVERBAL COMMUNACATION
___________: the movment or positions of the mucles of your face FACIAL EXPRESSIONS
___________: study of human movement are gesture KINESICS
___________: is a sound or inflection of the voice used to send a particular message. VOCIAL CUES
___________: come so close to (an object) as to be or come into contact with it TOUCH
___________: study of how animals and humans use space and objects to communicate occupancy or ownership of space TERRITORY
___________: the distance between two people SAPCE
___________: the way that someone or something looks APPEARENCE
___________: the way we make visual connection with another through the use of our eyes EYE CONTACT
__________: raised or curled upperlip; wrinkled nose; raised cheecks; lowed brow; lower upper eyelid DISGUST
___________: smiling;mouth maybe open or closed; raised cheeks; wrinkles around lower eyelids HAPPINESS
___________: tensed lower eyelid; either pursed lips or open mouth; lowered and wrinked brow; staring eyes ANGER
___________: wise-open eyes; raised and wrinkled brow; staring eyes SURPRISE
___________ : open mouth; tense skin under the eyes; wrinkles in the center of the forehead FEAR
___________: zone of space most often used for very personal or intimate interactions, ranging from 1 1/2 to 4 feet between individuals PERSONAL
___________: zone of space most often used by public speakers or anyone speaking to many people raning beyond 12 feet from the individual PUBLIC
___________: zone of space most often used for group interactions, ranging from 4 to 12 feet between individual SOCIAL
___________: zone of space most often used for very personal or intimate interactions, ranging from 0 to 1 1/2 feet between individual INTIMATE
___________: lip may tremble; corners of lips turn downward: corners of the upperlid may be raised SADNESS
__________: study of how close or far away from people and objects people position themselves PROXEMICS

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Child Development Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

their first facial expression smile
a skill to be social communicate
begins to move around crawl
your child will begin to develop this milestones
from early childhood until adolescence human growth
the stage that deals with how your body operates, moves, and develops physical
the stage that deals with feelings emotional
the stage that involves how the brain works development, the act of changing either intellectually, emotionally, socially, or physically intellectual
the stage that deals with how you interact with others social
a child between the ages of 0 and 12 months infant
a child between the ages of 2 and 3 toddler
a child's development of how they think and understand the world around them cognitive
the child's ability to communicate and express their feelings language development
a child's main way of learning play
helps you and your child learn a little more about each other relationship
the child's ability to see near and far, and to understand what you see vision
recently just born newborn
being taught and understanding the things around them learning
larger movements when baby use their body to move around gross motor skills
an action that involves your baby using their muscles fine motor skills
the bond between a baby and a parent attachment
producing the sounds that form words speech
the words that a child would understand language
when the developmental milestones are not reached by the expected time period developmental delay
babies learn to feel secure, talk and, enjoy being with other people interaction
care for and protect the child while growing up nurture
the ability to hear, listen and interpret sounds hearing
the ability to learn and interact with others social behaviour
provide energy and nutrients for the child to grow and develop healthy eating
able to show affection love

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professional communication Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

a courteous, conscientious and generally businesslike manner in the workplace professional
establishing and maintaining a relationship between an organization and the public public relations
a paid communication which attempts to influence opinion advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants marketing
the receiver hears only the content and not the feeling of the message deliberative listening
listening for pleasure or recreation appreciative listening
used to enhance, participate and understand a relationship empathic listening
when the receiver pretends to listen but is thinking of other occurrences false listening
receiver is physically hearing the words, but choosing not to acknowledge the words selective listening
listening to another person with the best of intent but then becoming distracted partial listening
paying close attention to what is being said in order to fully understand the message full listening
truly understanding a message when the mind is quiet and free of distractions deep listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words verbal communication
postures, facial gestures and expressions sometimes done unintentionally nonverbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject group discussion
ways to communicate and present ideas and information to an audience for a specific purpose presentations
act of analyzing, evaluating or judging criticism

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Introduction to Professional Communication Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

a courteous, conscientious and generally businesslike manner in the workplace Professional
establishing and maintaining a relationship between an organization and the public Public Relations
a paid communication which attempts to influence opinion Advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants Marketing
the receiver hears only the content and not the feeling of the message Deliberative Listening
listening for pleasure or recreation Appreciative Listening
used to enhance, participate and understanding a relationship Empathetic listening
when the receiver pretends to listen but is thinking of other occurrences False Listening
receiver is physically hearing the words , but choosing not to acknowledge the words Selective Listening
listening to another person with the best intent but then becoming distracted Partial Listening
paying close attention to what is being said in order to fully understand the message Full Listening
truly understanding a message when the mind is quiet and free of distractions Deep Listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words Verbal communication
postures, facial gestures and expressions sometimes done unintentionally Non verbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject t Group discussion
ways to communicate and present ideas and information to an audience for a specific purpose Presentations
act of analyzing, evaluating or judging Criticism
generally accepted behaviors or manners required in social relations, a profession or in life Etiquette
unfair treatment of people on the basis of characteristics Discrimination

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Cultural Diversity Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

a household ran by the mother matriarchal
the culture that believes illness is called by outside resources European
the culture that believes you can cure illnesses by using herbal remedies and acupuncture Asian
the culture that believes illness is caused by spirits , demons or punishments from god south african
often times called territorial space personal space
a preference that prevents impartial judgement bias
an organized system of belief in a higher power religion
used to communicate many things , some are not the same in all cultures gestures
this is determined by your physical characteristics race
nuclear , extended , patriarchal, and matriarchal family organization
what we use to communicate language

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