Type
Bingo Cards
Description

These bingo cards contain the following answers:

DTV NOW SALE 1
DTV NOW SALE 2
BYOD VOICE AAL
AAL VOICE SALE 1
VOICE AAL SALE 2
WARM GREETING
RESOLVE ISSUE
TECH GUIDE
DTV
UTV
BB
3RD PARTY BB
thank the customer
mycsp
mycsp flow
bb number 2
utv number 2
kuddos call
dtv now 3
dtv now 4
voice aal 3
voice aal 4
voice aal 5
warm greeting

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Solving Rational Numbers Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

9.3+ 12.7 twenty-two
5.1+ 8.3 thirteen and four tenths
-3/4+ (- 9/4) negative three
-2.7+ 3.2 five tenths
-3 1/2 -(- 3 1/2) zero
-4.7 -(-4.7) zero
1/2 -(-1/4) three- fourths
-2.6 -(-3.1) five tenths
2/3(-156) negative one hundred four
8.1(3) twenty-four and three tenths
2/3(1/2) one-third
5.6(-5) negative twenty-eight
-4/ 1/3 negative twelve
6/5 / 2 three-fifths
5/10 / 1/2 one
-27.6-15.4 forty-three
-52/ 4 negative thirteen
10.6 +20.4 -91 negative sixty
-60 -90+ 50 negative one hundred
1/4+ 1/4+ 1/4 -3/4 +10/4 two and five tenths

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Knife Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Football-shaped pieces with seven equal sides Tournee
Pieces that hold the knifes handle on Rivet
Dice 1/4 X 1/4 X 1/4 Small
Back of the knife that is not sharp Spine
Dice 3/4 X 3/4 X 3/4 Large
Knife used for cutting curved surface of vegetables Tournee
Name of the hand that move food towards knife Guiding
When walking with a knife the point should be pointed... Down
The top 2 inches of the chef knife Tip
Spheres of fruits or vegetables cut with a small melon ball cutter Parisiennes
Cuts made to cylindrical vegetables or fruits in circles Rondelles
Knife use to cut meat off fish Fillet
Cut 1/4 X 1/4 X 2 inches Batonnet
Dice 1/2 X 1/2 X 1/2 Medium
Knife that saws bread, cake and pastries Serrated
To cut an item into small pieces where uniformity of size and shape is neither necessary Chop
Part of knife the last three fingers grip Handle
Peeling, coring, and trimming vegetables and fruit Paring
Part of the knife the thumb and index finger grip Heel
Knife for separating raw meat from the bone Boning
Knife used to cut large pieces of raw meat Slicer
Knife for light cutting, slicing, and chopping Utility
Part of the knife that is sharp Edge
Cut used to slice leaves and herbs Chiffonade
Cut 1/8 x 1/8 x 2 inches Julienne
All-purpose knife especially for chopping, slicing, and mincing. Chef
Cut 1/8 X 1/8 X 1/8 Brunoise
When you cut food at a 45 degree angel to get these cuts Diagonals
To cut into very small pieces like when chopping garlic Mince

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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Maths Fractions/Decimals/Percentages Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

4/8 = ? 1/2
3/4 = ? in percentage 75%
0.25 = what fraction 1/4
50% = what in decimal 0.5
1.4 + 1.7 x 4 divided by 8 = ? 2.25
4/8 + 8/32 = ? 3/4
3/4 - 1/2 = ? (in decimal) 0.5
32% + 25% = ? ( in decimal ) 0.4
2/4 + 25% = ? ( in decimal ) 0.75
A dress cost $30 but it is 20% off how much does it now cost? $6
1/5 of the bottle contains 400mL how much mL in 3/5 1200mL
In a marathon athletes had to run 40km, Sally only did 25% how far did she go? 10km

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Thermochemistry Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

The study of heat transfer during chemical reactions and changes in state thermochemistry
The reaction or substance changing System
The molar heat of ___ is the amount of heat released when vapor condenses condensation
Energy in chemical bonds (3 words) ChemicalPE
Everything in the universe Surroundings
The law of ___ states energy cannot be created or destroyed (3 words) conservationofenergy
When the system gains heat the reaction is... Endothermic
When the system loses heat the reaction is... Exothermic
Known as "c" in equations (2 words) Specificheat
Amount of heat needed to increase the temperature of an object by 1 degree Celsius (2 words) Heatcapacity
Measurement of the heat flow into or out of the system Calorimetry
Insulated object used in calorimetry experiments Calorimeter
(H) ΔH measures the change in this Enthalpy
A chemical equation that includes the enthalpy change as either a reactant or product Thermochemical
Known as ΔH (3 words) Heatofreaction
Heat of reaction for burning one mole of a substance (3 words) Heatofcombustion
The molar heat of ___ is theheat absorbed by a solid object as it melts fusion
The molar heat of ___ is the heat lost by one mole when a liquid solidifies solidification
The molar heat of ___ is the amount of heat needed to vaporize a liquid vaporization
The change in H caused by dissolution (4 words) Molarheatofsolution
(q) Always flows from warm to cold Heat

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Spanish numbers 0-20 Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

6 seis
9 nueve
12 dose
15 quince
20 veinte
16 dieciseis
1 uno
3 tres
7 siete
2 dos
4 cuatro
8 ocho
10 diez
13 trece
19 diecinueve
17 diecisiete
5 cinco
11 once
14 catorce

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Los Numeros 1-30 Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

one uno
13 + 2 quince
twenty-eight veintiocho
18 - 4 catorce
two dos
thirty treinta
2 + 27 veintinueve
thirteen trece
6 - 3 tres
2 + 2 cuatro
20 - 2 dieciocho
nineteen diesinueve
10 +10 veinte
five cinco
24 - 3 veintiuno
twenty-four veinticuatro
six seis
5 + 20 veinticinco
4 + 4 ocho
twelve dose
seven siete
veinte + siete veintisiete
nine nueve
twenty-two veintidos
ten diez
23 + 3 veintiseis
sixteen dieciseis
12 - 1 once
seventeen diecisiete
twenty-three veintitres

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Mean, Median, Mode, and Range Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Find the mean for 3, 9, 5, 4, 9 six
Find the mode for 8, 4, 1, 7, 1 one
Find the mode for 7, 6, 3, 9, 3 three
Find the range for 7, 10, 8, 1, 1 nine
Find the range for 8, 9, 5, 3, 2 seven
Find the median for 2, 6, 7, 8, 2 six
Find the range for 10, 7, 5, 6, 6 five
Find the median for 10, 3, 3, 3, 2 three
Find the range for 1, 4, 7, 1, 4 six
Find the median for 3, 6, 1, 4, 8 four
Find the range for 3, 2, 8, 9, 8 seven
Find the mode for 7, 7, 2, 9, 6 seven
Find the median for 6, 10, 10, 10, 3 ten
Find the mode for 1, 9, 8, 3, 8 eight
Find the mean for 10, 5, 2, 8, 5 six
Find the mean for 9, 4, 1, 1, 5 four
Find the mode for 7, 9, 7, 5, 7 seven
Find the mean for 2, 6, 1, 7, 4 four

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Our Promise Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

to deliver and extraordinary experience to every custoemr every time. Our Promise
welcome the customer with a friendly and genuine greeting. Warm
give the customer 100% of your attention. undivided
maintain a positive attitude I can help
thank the customer for their business. Appreciate
using the customers name throughout the call. Personalize
take the issue as if you were experiencing the issue. Ownership
test the resolution of the issue with the customer Resolve
teach the customer while resolving their concerns. Educate
provide the customer self service options and resources. Offer

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