Communication and Customer Service Crossword

Using techniques that allow the receiver to fully understand the message being communicated
Method of communication that uses body movements, expressions, it positional changes to excited a person's feelings
Questions that have a limited number of possible responses
The process of exchanging info via verbal and nonverbal methods
Providing quality attention and assistance to a consumer of a product or a service
Displaying conveyance of an objective awareness and understanding of the feelings, emotions, and behavior of patients; including trying to envision what it must be like to be in their shoes
Communication that shares info between a business or organization and the outside entity
Info given in response to an action to reinforce or improve the behavior
Communication that shares information within a business or organization
Questions that tend to lead the respondent into the desired answer
Communication gestures and acting that leave interpretation up to the receiver
Questions that lead to further explanation
Rewarding of a desirable behavior
Smile, behaviors, and appropriate judgement that represents the best qualities of a person in a specific profession
Using technology to exchange information
Type of communication that uses spoken words to convey information
Type of communication that is purposeful use of verbal and nonverbal actions and interactions to build and maintain helping relationships with patients and families