Type
Crossword
Description

Master Data is the _____________ for all transaction activity. Foundation
Planners refer to Material Determination as _____ ______? AutoSub
Acronym for Data Management Organization DMO
DMO Manager LisaCoyne
One example of a DU Type or Product Format Display
This is used to communicate codes to the business, important dates and descriptions. CAS
How many different types of Material Determination are there? Seven
These allow/prevent customers from ordering a DU/UCC14. Listings
DIEN, UNBW, HALB, PACK are all examples of what? Lowerlevel
Sold-tos, Bill-tos, and Payers are types of what? Customers
For planning purposes, customers are grouped into what? PlannedAccounts
Retail pricing is maintained at what level? PromoFamily
What country outside of the US can a member of the DMO be found Canada
Where is the CD DMO team located? EnglewoodCliffs

Health Insurance Crossword Puzzle

Type
Crossword
Description

What does the acronym PPO stand for? Preferred Provider Organization
What is the acronym for Health Maintenance Organization? HMO
There are two types of medical billing: Institutional and _______________________. Professional
An __________ is a statement sent by a health insurance company to covered individuals explaining what medical treatments and/or services were paid for on their behalf. EOB
What type of claim form is used by hospitals? UB-04
Another name for a Health Information Specialist is a _________________________ Specialist. Reimbursement
An _____________________________ is a digital version of the traditional paper-based medical record for an individual. The EMR represents a medical record within a single facility, such as a doctor's office or a clinic. EMR
What is the amount you pay for health care services before your health insurance begins to pay? Deductible
A __________ is a fixed amount you pay for a health care service? Copay
A primary care physician is also known as a _______________________. Gatekeeper
What is the abbreviation for out-of-network? OON
What is the abbreviation for in-network? INN
What type of managed care plan lets you choose between an HMO or a PPO each time you need care? POS
How many parts does Medicare have? Four
A 1996 federal law that is sometimes called the "privacy rule", outlining how certain entities can use or disclose personal health information. HIPAA
The reason for the visit or surgery that defines the disease process or injury. Medical Necessity
M48.1 is an example of what type of code? ICD-10
What does UB stand for in UB-04? Uniform Bill
The healthcare system, funded by the U.S. Department of Defense, that active and retired military and their dependents use. Tricare
The entity that reimburses the provider for services. Insurance companies, Medicare, Medicaid, and third-party administrators are all payers in the healthcare industry. Payer
Any health care plan, provider, or service that transmits health care information in an electronic form and is thereby governed by laws and regulations in the handling of such data. It's called a covered _______________? Entity

The Nursing Process Crossword

Type
Crossword
Description

Establish a data base about patient and gather information through observation, physical examination and interview questions. assessment
Formulate a clear nursing diagnosis that determine the client's response or problem related to an illness. Diagnosis
Establish priorities as to time limitations. They must be SMART. Planning
To put into action and carry out plan. Interventions
Assess if nursing interventions have been effective. Revising and redirecting may be necessary. Evaluation
A patient weighs 158 lbs, this is an example of what kind of data? Objective
Patient says that they feel depressed. This is a type of __________ data. Subjective
Low blood glucose r/t diabetes AEB patient feeling lethargic and weak is what kind of care plan? actual
Risk for insulin dependence Risk factors: unmanaged diabetes is an example of what kind of care plan? Risk
Readiness for enhanced blood glucose management AEB willingness to adhere to new diet is an example of what kind of care plan? Wellness
SMART goals need to be specific, ___________, attainable, realistic, and time limited? measureable
First described the nursing practice as a nursing process in 1958. Orlando
r/t imbalance between oxygen supply and demand: is an example of a________? Etiology

LOGISTICS AND SUPPLY CHAIN PUZZLE Crossword

Type
Crossword
Description

Where finished goods are sorted/shipped to various retailers or customers DISTRIBUTIONCENTER
Where goods are stored throughout supply chain WAREHOUSES
Type of logistics that focus on movement of military resources MILITARY
Type of logistics that focus on setting up & taking down materials EVENT
Point of Origin/Point of Consumption LOGISTICS
Processes, manufactures, and assembles the finished product MANUFACTURER
Also known as the vendor SUPPLIER
The manufacturer's customer RETAILER
Customer/final customer of finished product ENDUSER
Type of logistics which focus on flow of materials to work stations PRODUCTION

Computer Basics ! Crossword

Type
Crossword
Description

an electronic device that manipulates information, or data. It has the ability to store, retrieve, and process data Computer
any part of your computer that has a physical structure, such as the keyboard or mouse. Hardware
any set of instructions that tells the hardware what to do and how to do it Softwarwe
the metal and plastic box that contains the main components Computer Case
one of the main ways to communicate with a computer. Keyboard
another important tool for communicating with computers. Commonly known as a pointing device. Mouse
is used to print documents, photos, and anything else that appears on your screen. printer
is the computer's main circuit board motherboard
your system's short-term memory RAM
where your software, documents, and other files are stored hard drive
is the most important software that runs on a computer. It manages the computer's memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer's language operating system
What id a shorter term for Wireless Internet Connection Wifi
is a type of software that allows you to perform specific tasks app
llows you to write a letter, design a flyer, and create many other types of documents word proccessor
the tool you use to access the Internet web browser
any type of software that is designed to damage your computer or gain unauthorized access to your personal information Malware
measured in megahertz (MHz), or millions of instructions per second; and gigahertz (GHz), or billions of instructions per second. speed
When you save a file, the data is written to the hard drive, which acts as long-term storage
is responsible for what you see on the monitor video card
also called an audio card—is responsible for what you hear in the speakers or headphones sound card

COMPUTER PARTS Crossword

Type
Crossword
Description

WHAT IS THE SCREEN OF A COMPUTER CALLED MONITOR
WHAT DO YOU TYPE ON TO MAKE WORDS APPEAR ON THE MONITOR KEYBOARD
WHAT DO YOU USE TO NAVIGATE AROUND YOUR COMPUTER MOUSE
WHAT DEVICE ALLOWS YOU TO MAKE A PAPER COPY OF THE INFORMATION ON YOUR COMPUTER PRINTER
WHAT DEVICE MAKES SOUND FROM YOUR COMPUTER AUDIBLE SPEAKER
WHAT IS A SET OF FACTS OR FIGURES SYSTEMATICALLY DISPLAYED, ESPECIALLY IN COLUMNS TABLE
WHAT PART OF A COMPUTER EXECUTES ALL GIVEN COMMANDS CPU
WHAT IS THE MOST PRIMARY PART OF A COMPUTER MOTHERBOARD
WHAT ALLOWS YOU TO TYPE ON THE KEYBOARD KEYS
WHERE ARE THE IMAGES YOU CHOOSE, OR WANT TO SEE, DISPLAYED SCREEN
WHAT TOOL(s) COMPRISES A COMPUTER SYSTEM HARDWARE
WHAT CATEGORY DOES GOOGLE FALL INTO BROWSER
WHAT ORGANIZES ALL OF YOUR COMPUTERS INFORMATION FOLDERS
WHAT CATEGORY DO COMMENTS/ OPINIONS FALL UNDER NOTES
WHAT REPRESENTS A COMMAND ON YOUR DEVICE ICON
WHAT WORD DESCRIBES RESTARTING YOUR DEVICE REBOOT
WHAT ITEM IS ESSENTIAL FOR CONNECTING EXTERNAL DEVICES TO YOUR COMPUTER USB
WHAT CIRCULAR DISK HOLDS LARGE AMOUNTS OF DATA DVD
WHAT WORD DESCRIBES HOW YOU WOULD ELECTRONICALLY RETREIVE DATA SEARCH

Logistics and Supply Chain Management Crossword

Type
Crossword
Description

Point of Origin/Point of Consumption logistics
Processes, manufactures, and assembles the finished product Manufacturer
Also known as the vendor Supplier
Where finished goods are sorted/shipped to various retailers or customers Distribution Center
The manufacturer's customer Retailer
Customer/final customer of finished product End User
Where goods are stored throughout supply chain Warehouses
Type of logistics that focus on movement of military resources Military
Type of logistics which focus on flow of materials to work stations Production
Type of logistics that focus on setting up & taking down materials Event

Economics Supply and Demand Crossword

Type
Crossword
Description

a move along a demand curve to the left contraction
the amount a customer is willing to pay for a good price
given by government to encourage more production of a good and lower price subsidy
determinant of supply weather
quantity a producer is willing and able to produce at a given price in a given period supply
this occurs when firms leave the industry supply decreases
customers become concerned about the production effects of a product on the ........... environment
this occurs as a result of improved productivity increase in supply
the amount a person is willing and able to pay for a good effective demand
government imposes an ........ ... which is then used to educate people about the dangers of the good indirect tax
price achieved in market increases (from producer's point of view) extension in supply
tastes shift towards the good concerned demand increase
mathematical relationship between price and quantity demanded inverse
determinant that increases demand when it increases income
type of good when increase in price of one good (A) causes demand for another good (B) to increase substitute
should interest rates on credit cards increase, demand for holidays ..... falls
a firm stops paying overtime leading to lowered ..... .. .......... costs of production
coffee with cream is example of these goods complementary
customers buy more of these goods when their income decreases inferior
innovation in computers - supply determinant technology

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

MARKETING AND RETAIL VOCABULARY WORDS Crossword

Type
Crossword
Description

What it costs your store to purchase from a supplier. cost
Setting prices based on cost. Usually prices are set as a multiple of cost, such as 1.2 times the cost. Costorientedpricing
Setting prices based on what customer is willing to pay for. DemandorientedPricing
Setting prices based on competitor's prices. Setting prices lower than a competitor will generally draw more customers to your store. CompetitionorientedPricing
Method used to deliver advertising messages to the public, such as TV or radio. media
A series of questions asked to a selected group of people. survey
Person who collects money from customers in a retail establishment. Cashier
Person who replenishes shelves in a store. stocker
The exterior of a store generally facing the street including signage and windows. storefront
A period of prolonged recession. Depression
A period of rising prices Inflation
The difference between what consumers want and need and what the available resources are. Scarcity
A program that allows workers to choose their work hours. flextime
The process of selling over the telephone. Telemarketing
Tangible items of monetary value that satisfy needs and wants. goods
The revenue of your store minus all expenses over some period of time. Profit
The total amount of goods a business has. These may be in a backroom or out on the sales floor. Sometimes referred to as stock. Inventory
The number of people who will see or hear an advertisement. reach
The percentage of the loan amount that you must pay in interest each year (example 9% per year). Interest Rate
The Steps taken to collect marketing information required to make intelligent business decisions. Market Research
Payments to employees based on hours or days worked. wages
A group of similar people with the same type of product needs or wants who may potentially buy a certain good or service. Market
Opinion of customers about a particular aspect of a business, such as a customer service. CustomerSatisfaction
A list of information about a target market, such as age, income level, ethnicity, occupation, attitudes, lifestyle, and geographic residence. Customer Profile
The four basic marketing strategies, called the four Ps: product, place, price, and promotion. Marketing Mix
The projection of probable future sales in units or dollars. Sales Forecasts
Statistics that describe a population in terms of personal characteristics such as age, gender, income, marital status, ethnicity, education, and occupation. Demographics
Commercial exchange between nations that is conducted on free market principles, without tariffs, import quotas, or other restrictive regulations. free trade
The process of letting another company use a trademark, patent, special formula, company name, or some other intellectual property for a fee or royalty. Licensing
The process of selling the same product and using the same promotion methods in all countries. Globalization
A brand name, brand mark, trade name, trade character, or a combination of these elements that is given legal protection by the federal government. Trademark
The struggle between companies to attract new customers, keep existing ones, and take away customers from other companies. Competition
The sale price of a product; the assumption is that consumers will buy the product with the lowest price. Price competition

Customer Service for the Call Center Crossword

Type
Crossword
Description

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll