Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Customer Service Search Word Search

Type
Word Search
Description

Reputation
Workcue
Referral
TimelyFiling
Deductible
Customerloyalty
Attitude
Wordofmouth
Manager
Greeting
Rapport
Highstandards
Extramile
Connect
Customer Expectations
Satisfaction
Helpful
Positive
Customer Service
Understand
Smile
Welcome
Complaints
Courtesy
Supervisor

Retail Word Search

Type
Word Search
Description

bopus
defective
reticket
clearance
visual
manufacturer
markup
vendor
fitting room
rfid
flash sale
restock
zone
associate
return
markdown
black friday
service
discount
customer
point of sale
manager
sku
merchandise

Customer Service Crossword

Type
Crossword
Description

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

Customer Service Word Search

Type
Word Search
Description

communication
complaints
customer expectations
customer loyalty
extramile
firstimpressions
highstandards
jobsatisfaction
price
product knowledge
profit
repeat business
reputation
service
wordofmouth

Positive Descriptive Words Word Search

Type
Word Search
Description

TIMID
RESPONSIBLE
READING
PRESENTATION
PEOPLE
MULTI-TASKING
MATH
LEARN QUICKLY
LEADERSHIP
INITIATIVE
INTERPERSONAL
FRIENDLY
FOLLOW INSTRUCTIONS
FAST WORKER
ENTHUSIASTIC
INNOVATIVE
GOOD LISTENER
HELPFUL
RELIABLE
PUNCTUAL
POSITIVE ATTITUDE
ORGANIZED
HARD WORKING
FLEXIBLE
COMMUNICATION
COLLABORATION
DEPENDABLE
CUSTOMER SERVICE
CHEERFUL
ACCURACY

Sales Process Crossword

Type
Crossword
Description

First step in sales process Pre-Approach
second step in the sales process Approach
third step in sales process Needs assessment
fourth step in sales process Sales presentation
fifth step in sales process overcoming objections
sixth step in sales process closing the sale
use a comment or question to help a customer get the product they are looking at Merchandise Approach
How many approaches were gone over in class three
everything to know about the product before selling it to someone Product research
focus on helping the customer not the product Service approach
An approach that welcomes customers with a hello Greeting Approach
objections tend to be what kind of news good
Acknowledge, Probe, Answer, Close APAC MODEL
something a product has feature
outcome from using the product benefit
expression used to get the customer to buy into your words feel felt found

What Are Soft Skills Crossword

Type
Crossword
Description

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm