Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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CUSTOMER SERVICE WEEK Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Transmit Information Communicate
If the caller is upset, stay calm
Customers that put their services on vacation over the summer are called Snowbirds
Watch your __________when speaking to customers Mouth
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The opportunity to pay a bill late without having services shut off is an arrangement
Someone who pays for services Customer
The first known use of a ___________was in 1885 Phone
Hear with intention Listen
Recognize with gratitude: be grateful for appreciate
When a customer's service is not working we submit a work order

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Customer Service Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

If the caller is upset, stay Calm
What to watch when speaking with customers Tone
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another Service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Make an______ to pay a bill late Arrangement
Someone who pays for services Member
Assist member with navigating the Member Website
The first known use of a ______ was in 1885 Phone
Hear with intention Listen
Recognize with gratitude; be grateful for Appreciate
Always provide ______customer service Excellent
Always go the Extra Mile
Show ______towards the member Empathy

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First Impressions Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

A person who spends some time at another person's home in some social activity Guest
A person(s) who gives salutations upon meeting Greeters
To have or establish successful communication; make contact Connect
A person who performs a service willingly and without pay Volunteers
Recognize with gratitude; be grateful for Appreciate
Transmit information Communicate
Take one for the ____ Team
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
Lend a hand Help
Work done by one person or group that benefits another Service
The act of giving hope or support to someone Encouragement

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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Cutsomer Service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for Appreciate
Lend a hand Help
The act of giving hope or support to someone Encouragement
A facial expression; usually shows pleasure Smile
Work done by one person or group that benefits another Service
Hear with intention Listen
Transfer of information Communicate
Good-natured tolerance of delay or incompetence Patience
Very concerned about the needs of others Attentive
To receive input Feedback
To solve a problem you find a Solution
Settlement of differences Compromise
Shows you understand others feelings Empathy
Focus on the Customer
There is no I in Teamwork

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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Gratitude Word Search

Type
Word Search
Description

This word search contains the following answers:

Excited
joyful
compassion
loving
Volunteering
Caring
good
esteem
Happiness
loyalty
Thoughtful
Grateful
Engaged
Respect
Kindness
Thanksgiving
Honesty
Family
Relationship
Friendship
compliment
acknowledge
Encourage
Appreciation
Thankful

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Entrepreneur Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Someone who organizes, manages and takes on the risk of starting a new business. Entrepreneur
in the US, a business containing fewer than 500 employees. Small Business
The act of being an entrepreneur and creating a business. Entrepreneurship
The goals, purpose, and work a business hopes to accomplish. Business Mission
One who purchases a product or service. Customer
Work done for pay that benefits someone else. Service
Something produced or manufactured to be sold; a good. Product
Placing a number value/worth on a product. Pricing
The size, sum, or amount of countable or measurable products, expressed as a numerical value. Quantity
Someone who provides money or resources for a business, with the expectation or financial return or other gain. Investor
Money that is made/lost in a business after all costs and expenses are paid. Profit and Loss
Customers desire for a product or service. Demands

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5-4 Auto Insurance Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

type of insurance that pays for the repair or replacement of an insured car if it is damaged no matter who is at fault. Usually required if there is a loan on the car. collision insurance
insurance that pays for part of the cost of a rented car if a car is disabled because of a collision. car rental insurance
insurance that covers towing or road service when a car is disabled. emergency road service insurance
a person who predicts how many customers will submit claims based on a criteria such as age or sex or marital status or driving record and residence. actuary
an extra fee paid to car insurance company for dividing an annual premium into monthly, quarterly or semiannual payments. surcharge
part of the repair or damages that a driver has to pay before the insurance company pays. deductible
covers bodily injury during an accident liable, the responsible person that pays for damages they cause with their automobile. bodily injury liability
at fault for causing an accident. You can be sued for this. negligent
contract between a person and insurance company. The driver pays a fee and the company covers certain costs when the driver makes a claim. premium, the amount paid for an insurance policy. automobile insurance
a request for payment by a driver involved in an accident to an insurance company. claim
insurance that covers a person from damages. liability insurance
insurance that covers damage a driver causes to another person's property. property damage liability
coverage that pays for injuries to a driver or passengers caused by a driver who has no insurance or does not have enough insurance to cover the medical losses. uninsured motorist protection
an added insurance coverage mandatory in some states that pays for any physical injuries that the driver or passenger sustain while in the vehicle. Also called no fault insurance. personal injury protection
same as personal injury protection. no fault insurance
insurance that covers the repair or replacement of parts of an insured car damaged by fire or vandalism or any other disaster. it also covers if the car is stolen. comprehensive insurance

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QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

These bingo cards contain the following answers:

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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