Type
Crossword
Description

This crossword contains the following questions and answers:

Key Ingredient to customer service Listening
Communicating to the customer you understand Empathy
When you speak make sure you Smile
Provide the best to the customer Experience
To avoid irate customer never become. Defensive
Always remember to stay Positive
Take time to listen to the customer Patience
Avoid multiple calls and hold times. Mindful
The most important person. Customer
Under promise and over deliver Expectations
Stick to the facts Concise
Always follow through with what you said Promise

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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Kitchen Safety Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Always clean up ____ or broken glass immediately Spills
Never ____ in a kitchen or food laboratory Run
Never light a ____ near a gas leak Match
Call the ____ ____ if there is a gas leak Gascompany
Do not leave anything ____ near a stove Flammable
Make sure to not wear ____ clothing near the stove Loose
Make sure to keep stove tops free of Grease
Use ____ to pick up hot pans Ovenmitts
Turn pot handles to the ____ to avoid getting bumped Back
Never let ____ near the stove unsupervised Children
Cut ____ from your body Away
Keep products in original Containers
Make sure to tie ____ back before cooking Hair
Always have a ____ ____ in your kitchen Fireextinguisher
Never stick a metal object in the Toaster
Always keep a copy of ____ numbers on the fridge Emergency
Never leave in the sink Knives
Before working in the kitchen, wash your Hands
____ ____ appliances as soon as you are done with them Turnoff
To clean up broken glass, use a ____ paper towel Damp

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Synonyms and Antonyms Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

synonym for image picture
synonym for response answer
synonym for finish complete
antonym for evening morning
antonym for nice naughty
group of fish school
antonym for old young
antonym for fact opinion
antonym for light dark
antonym for promise pledge
synonym for fast quick
antonym for forget remember
antonym for smile frown
synonym for few several
synonym for shape figure
antonym for answer question
synonym for best favorite
synonym for currency money
synonym for listened heard
antonym for below above

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Customer Service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

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Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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THROWBACK THURSDAY Word Search

Type
Word Search
Description

This word search contains the following answers:

Promises
Self Service
Communication
Loyalty
World Class
Exchange
Ask Questions
Support
Deliver The Promise
Patience
Thank You Friday
Snow Biz
Lunch on Us
Super Hero Day
Throwback Thursday
Promptness
Guidance
Satisfaction
Politeness
Customer Service Week
Customer Excellence
Value for Money
Expectations

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Customer Service Word Search

Type
Word Search
Description

This word search contains the following answers:

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

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Everyday Heroes Word Search

Type
Word Search
Description

This word search contains the following answers:

ACCOMPLISH
AGENT
APPOINTMENT
APPRECIATION
ASSISTANCE
CALL CENTER
CLINIC
CONCERN
CUSTOMER SERVICE
EMPATHY
EXCELLENCE
EXPERT
HAPPY
HEART
HERO
ICARE
IMPRESSION
LISTEN
MESSAGES
MRN
PATIENCE
PATIENT
POOL
RESPECT
RESPONSIBILITY
SMILE
TEAMWORK
THANK YOU
WAIT LIST
WORKFLOW

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