Type
Crossword
Description

Key Ingredient to customer service Listening
Communicating to the customer you understand Empathy
When you speak make sure you Smile
Provide the best to the customer Experience
To avoid irate customer never become. Defensive
Always remember to stay Positive
Take time to listen to the customer Patience
Avoid multiple calls and hold times. Mindful
The most important person. Customer
Under promise and over deliver Expectations
Stick to the facts Concise
Always follow through with what you said Promise

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

Synonyms and Antonyms Crossword

Type
Crossword
Description

synonym for image picture
synonym for response answer
synonym for finish complete
antonym for evening morning
antonym for nice naughty
group of fish school
antonym for old young
antonym for fact opinion
antonym for light dark
synonym for promise pledge
synonym for fast quick
antonym for forget remember
antonym for smile frown
synonym for few several
synonym for shape figure
antonym for answer question
synonym for best favorite
synonym for currency money
synonym for listened heard
antonym for below above

Everyday Heroes Word Search

Type
Word Search
Description

ACCOMPLISH
AGENT
APPOINTMENT
APPRECIATION
ASSISTANCE
CALL CENTER
CLINIC
CONCERN
CUSTOMER SERVICE
EMPATHY
EXCELLENCE
EXPERT
HAPPY
HEART
HERO
ICARE
IMPRESSION
LISTEN
MESSAGES
MRN
PATIENCE
PATIENT
POOL
RESPECT
RESPONSIBILITY
SMILE
TEAMWORK
THANK YOU
WAIT LIST
WORKFLOW

Kitchen Safety Crossword

Type
Crossword
Description

Always clean up ____ or broken glass immediately Spills
Never ____ in a kitchen or food laboratory Run
Never light a ____ near a gas leak Match
Call the ____ ____ if there is a gas leak Gascompany
Do not leave anything ____ near a stove Flammable
Make sure to not wear ____ clothing near the stove Loose
Make sure to keep stove tops free of Grease
Use ____ to pick up hot pans Ovenmitts
Turn pot handles to the ____ to avoid getting bumped Back
Never let ____ near the stove unsupervised Children
Cut ____ from your body Away
Keep products in original Containers
Make sure to tie ____ back before cooking Hair
Always have a ____ ____ in your kitchen Fireextinguisher
Never stick a metal object in the Toaster
Always keep a copy of ____ numbers on the fridge Emergency
Never leave in the sink Knives
Before working in the kitchen, wash your Hands
____ ____ appliances as soon as you are done with them Turnoff
To clean up broken glass, use a ____ paper towel Damp

THROWBACK THURSDAY Word Search

Type
Word Search
Description

Promises
Self Service
Communication
Loyalty
World Class
Exchange
Ask Questions
Support
Deliver The Promise
Patience
Thank You Friday
Snow Biz
Lunch on Us
Super Hero Day
Throwback Thursday
Promptness
Guidance
Satisfaction
Politeness
Customer Service Week
Customer Excellence
Value for Money
Expectations

Customer Service Crossword

Type
Crossword
Description

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

Soft Skills Word Search

Type
Word Search
Description

Work ethic
Self confidence
Customer service
Project management
Computer network
Patience
Emotional intelligence
Motivation
Critical thinking
Negotiation
Social skills
Conflict resolution
Decision making
Empathy
Adaptability
Creativity
Time management
Management
Leadership
Problem solving
Team Work
Communication
Listening
Persuasion

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

What Are Soft Skills Crossword

Type
Crossword
Description

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader