Business Communications-Customer Services Crossword

A happy and pleased customer who recommends the product and service they have received to others.
Non-verbal gestures, facial expressions and postures that indicate how a customer feels in a particular situation.
Name, symbol or distinctive element of products that distinguishes them from each of their competitors.
Verbal and non-verbal signs that mean a customer wants to close a sale.
Voluntary or legally enforced guidelines or regulations.
An element that enables an organisation to compete more effectively than its rivals.
Uniform pattern of behaviour that takes place time after time.
Felt by customers when products and services have met their needs.
Employees, teams and managers who work within an organisation.
The pleasure that an employee gets from their work.