Patient Experience Week Crossword

An acronym for Hospital Consumer Assessment of Healthcare Providers and Systems
A St. Mary's Rewards program; recognition is given to the highest scoring units for the following measures: Staff worked well together and Response to concerns/questions
A patient concern that can easily be resolved prior to the patient being discharged.
Efforts utilized to correct a problem and retain customer good will.
A group of St. Mary's leaders and employees that analyzes data and creates goals to improve the patient experience
St. Mary's council that is made up of leaders, patients and family members. They work on projects to promote exceptional patient care.
A patient concern that can't be easily resolved prior to discharge.
The name of the company that provides us with data related to patient feedback.
A report that MUST be created when a patient or their family member has a concern, compliment or suggestion.
The Opportunity for Improvement (OFI) report link is found here. This is where you enter patient concerns, compliments or suggestions.
I am........
This is how patient feedback is collected. Patients receive this in the mail or via email after discharge or an episode of patient care.
Our goal is to ensure our patients an __________ experience.
A term for leaders meeting with patients to discuss their stay so that patient concerns and compliments can be addressed in real time.