Type
Crossword
Description

Respecting your peers, doing what is right, adapting to the situation Ethics
Your beliefs, making your own choices Values
Being truthful, not lying, cheating or stealing Honesty
It's alwaysdoing what is right, not compromising your values Integrity
Expresses denial, disagreement or refusal Negative
Settled way of thinking or feeling Attitude
Constructive quality or attribute Positive
Deceiftfulness shown in someones character or behavior Dishonesty
A person who tells lies liar
The action of leading a person or a group of people leadership
The way in which one acts or conducts oneself or others behavior
The desire to do somethning especially something wrong or unwise temptation
Fully developed physically mature
The use of persuasion, influence, or intimidation to make someone do something perssure
Customer who is directly connected to an organiztion internal customer
Someone who signs a check, pays our employer, and ultimately makes our paycheck possible External customers

Activity 1 spot the ha Crossword

Type
Crossword
Description

A set of values, which involves the right approach, attitude, precise behavior, respect for others and lively communication. Positive Work Ethics
Without double-dealing, untruthful or larceny; integrity at work. Honesty
Shows wholeness and reliability in a person's character and in an organization; implies strength and stability. Integrity at Work
hard to earn and even harder to get back after you've lost it. Everyone who comes in contact with you or your company must have confidence in how you do business ethics. Trust
More than a feeling, but a demo of honor, value, and admiration for something or someone. Respect
Is vital for a person's own growth as well as the improvement of the company he is working with. Efficiency
Providing an example that others will follow. Leadership
Don't wait to be told what to do. If you are doing the right thing in an acceptable manner, do not hesitate Initiative
Habits that will impress the people you are working with and your superiors as well. Positive Work Habits
Is very important to complete your tasks successfully. This is because your coworkers get affected by your trait and respond accordingly. Positive Attitude

Workplace Readiness Skills- Positive Work Ethics Crossword

Type
Crossword
Description

Without double-dealing, untruthful or larceny. Honesty
Don't wait to be told what to do. If you are doing the right thing in an acceptable manner, do not hesitate. Initiative
This is because your coworkers get affected by your trait and respond accordingly. Positive Attitude
Providing an example that others will follow. Leadership
Humbleness; a wise person always shows behaviors of humility. Modesty
Do what is not only good for you, but also, beneficial for the team as a whole. Teamwork
A demo of honor, value, and admiration for something or someone Respect
Hard to earn and even harder to get back after you've lost it. Everyone who comes in contact with you or your company must have confidence in how you do business ethics. Trust
habits that will impress the people you are working with and your superiors as well. Positive Work Habits
Implies strength and stability; solid workplace behavior ethics that matter in the real world that promote positive work ethics. Integrity at Work
Considered reliable as well. Dependability

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Entrepreneur Crossword Puzzle

Type
Crossword
Description

Someone who organizes, manages and takes on the risk of starting a new business. Entrepreneur
in the US, a business containing fewer than 500 employees. Small Business
The act of being an entrepreneur and creating a business. Entrepreneurship
The goals, purpose, and work a business hopes to accomplish. Business Mission
One who purchases a product or service. Customer
Work done for pay that benefits someone else. Service
Something produced or manufactured to be sold; a good. Product
Placing a number value/worth on a product. Pricing
The size, sum, or amount of countable or measurable products, expressed as a numerical value. Quantity
Someone who provides money or resources for a business, with the expectation or financial return or other gain. Investor
Money that is made/lost in a business after all costs and expenses are paid. Profit and Loss
Customers desire for a product or service. Demands

Digital Literacy Crossword

Type
Crossword
Description

electronic devices and media platforms such as computers, cell phones, video, the Internet, and video games that allow users to create, communicate, and interact with one another or with the device or application itself digital media
a figure of speech in which a comparison is made between two different things using the word like or as simile
navigating the digital world safely, responsibly, and ethically digital citizenship
a representation of someone or something, such as a photograph or drawing; the way someone or something is perceived by others image
a rule that is unfairly applied to different people or groups of people double standard
a set of principles and morals governing people’s behavior, including honesty and respect toward others ethics
a set of principles and morals governing people’s behavior as it relates to the Internet and digital devices online ethics
to depict yourself to others as being a certain way or having particular characteristics represent
an image and personality that you show to others persona
a graphic image that represents a person online avatar
without a name or other information that identifies who you are anonymous
the effect of something that happened earlier consequence
all of the information about a person that can be found online digital footprint
to let in or to be given entrance admission
someone seeking entrance to a school or placement in a job, usually competing with others for the position candidate
the general impression of a person held by others and the public reputation
to continue and endure persist
different factors that surround a piece of information that help determine its meaning context
a person or company other than you and the owner of the website you visit third party
choices a website might give you about what it does with your information privacy options
when companies collect information about you based on your online behavior track
when companies tailor content to you based on the information they have collected about you target
common categories of the population, such as age, gender, and race demographic
data files that are stored on your computer when you visit certain sites, often used by companies to identify repeat customers and personalize visitors’ experiences cookies
knowledge collected from many people towards a common goal collective intelligence
a website created by a group that allows all users in a group to add or edit content wiki
the ability to use a small amount of someone’s creative work without permission, but only in certain ways fair use
a use in connection with a business, usually for profit commercial purposes
a law that protects a creator’s ownership of and control over the work he or she creates, requiring other people to get the creator’s permission before they copy, share, or perform that work copyright
creative work that’s not protected by copyright and is therefore free for one to use however one wants public domain
an idea –whether a phrase, expression, image, or video – that gains widespread recognition online viral: the rapid spread of information, particularly meme
the view or outlook of someone, based on their thoughts, feelings, experiences, and background perspective
a person who is the object of an intentional action target
a person who intentionally commits acts to hurt or damage someone offender
a person who passively stands by and observes without getting involved bystander
a person who supports and stands up for someone else upstander
to increase or make more intense escalate
to decrease or make less intense de-escalate

Diversity and Inclusion Crossword

Type
Crossword
Description

The act of encouraging belonging Inclusiveness
Understanding and acceptance of belief, values and ethics of others Intercultural Competence
Subjective reactions to the world around us Values
System of shared beliefs, ideas, values + behavoirs Culture
Core VALUE OF THE DO- A quantifiable measurement- of all the ways people differ Diversity
Committed to facilitating change by modeling appropriate behaviors change agents
Competency- replace barriers to maximum our values and uniqueness Inclusion
We passionately bring different people and perspective together to collaborate, innovate and grow the business Mission
Associate Resource Groups ARG
Process where a group adopts characteristic, customer and attitudes of the "prevailing" culture assimilation

Professionalism Vocabulary Crossword

Type
Crossword
Description

to build confidence through teamwork and open, candid communication trust
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person respect
to say what we mean, to deliver what we promise, and to stand for what is right integrity
– to speak up, without fear of retribution; to be accountable for one’s actions responsibility
individual’s attitude toward work and dedication to completing a job work ethic
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community honesty
reliable, trustworthy, accountable, steady dependability
being on time punctuality
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause teamwork
reflection of opinion, work ethic, initiative attitude
doing something on your own without being told or given special incentive initiative
conducting oneself according to the highest standards of industry professionalism
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example leader
a set of moral principles, dealing with what is good and bad and with moral duty and obligation ethics
quality or state of being certain confidence
to act or work with another or others, act together or in compliance cooperation
following a line of conduct as though it were a profession professiona
response or opinion of a customer or the receiver of a service feedback
form used to grade the employee’s work performance evaluation
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs customer service

STRESS RELIEF Crossword

Type
Crossword
Description

To manage your stress through different ways that make you feel better. Cope
What it's called when people talk to a mental health professional. Counseling
This is done out loud, when something is funny and can make you feel better. Laughter
If done at park or gym or home, this activity relieves stress and is good for you. Exercise
People go on these atleast once a year, for break from their job. Vacation
Feelings of high stress, panic, worry. Sometimes including physiological symptoms. Anxiety
These are the familiar people in our life that help us cope with the stressful times because they know us well and listen. Friends
To share and express your thoughts and feelings to a person who will listen. Talk
What can happen if your body gets run down from stress and lack of sleep. Get sick
You should get about 8 hrs each day to maintain health and happiness. Sleep
Time off from work, doing nothing but enjoying yourself. Relaxation

Civil Rights Crossword

Type
Crossword
Description

Laws that segregated African Americans Segregation but Equal
Segregation by custom and tradition De facto segregation
something that is built, installed, or established to serve a particular prupose Facility
Major black civil rights activist who was assassinated Martin Luther King Jr
Helped African Americans ride public transportation Montgomery Bus Boycott
An agricultural estate worked by laborers Plantations
Agreeing with standards of proper behavior, good state, or morality Decent
Making s statement based on a personal knowledge or belief Testifying
A person who asks for votes, contributions, or supports to determine public opinion Canvassers
To sit next to or in contract with Adjoining
Unable to cure Incurable
African Americans had to ___________ to vote Register
The president at the time. Then was assassinated for his beliefs JFK
where MLK gave his "I Had a Dream" speech The March on Washington
An attempt to kill a bill by having a group of senators taking turns speaking so that a vote cannot take place Filibuster
A motion that ends debate and calls for an immediate vote Cloture
President after JFK died and major civil rights activist Lyndon B. Johnson
Prejiduce or discrimination against a person because of their beliefs Racism
The mobilization of the political and economic power of African Americans Black Power
Inspirational/key role in the Montgomery Bus Boycott Rosa Parks

Laboratory Professionals Week Crossword

Type
Crossword
Description

Chocolate, Yellow or Black? LAB
You get the point NEEDLE
Stop the germ spread HANDWASHING
All the better to see you MICROSCOPE
Round and round it goes CENTRIFUGE
Not a 'Vampire' PHLEBOTOMIST
Can't live without it BLOOD
When you need it, we make sure it's right for you TRANSFUSION
Not your average Q-tip! SWAB
Right now! STAT
Lab person in the know TECHNOLOGIST
Has wings BUTTERFLY
Not a type of TV PLASMA
Phlebotomists love to find them! VEIN
Component of blood SERUM
A little 'buggy' department MICROBIOLOGY
The department that likes both red and white HEMATOLOGY
Pocket purse of hemoglobin RED BLOOD CELL
Some Lab garbage BIOHAZARD
Point of one end, plunger on the other SYRINGE
A little Lab gift SPECIMEN
Yes, we can read wht the Doctor wrote on it...usually! REQUISITION
We have parts without the person PATHOLOGY
The pee patch URINALYSIS
Our color is blue! COAGULATION
What we don't do, someone else will REFERRALS