IT Infrastructure Intro Puzzle Fun Crossword

What are servers, computers, switches and other equipment catagorized as?
What is the name of a ITIL ticketing tool?
What are applications bought off the shelf referred to?
What platform is needed for email, web access and VOIP phone service?
What are people referred to who receive IT services?
Who needs hardware, software and networking to function?
What is another name for helpdesk?
How are the human element referred to in IT?
Service Desk is the <blank> of IT
What does the service desk do with an incident that they cannot resolve
Type of ticket for an issue
What is the name of the team that manages access?
To resolve a reported incident what does a technician do?
What is the process of administering and managing computer networks?
What IT service includes backup and recovery support?
What is the name of a plan used in case of disasters?
What is a data center located over the internet called?
What type of machine allows specialized hardware and software for numerous users?
What is another name for software for spreadsheets, communications, internet browsing and email?
What is the acronym for Software Development Life Cycle?
The <blank> team should ensure that all teams are engaged in a large business change