Chapters 3, 4, 5 and 6 Key Terms (Communication) Worksheet

The process whereby we assign meaning to the world around us.
Categorizing individuals according to a set of characteristics assumed to belong to all members of a group.
The attitude that one’s own culture is superior to others.
The ability to project oneself into another person’s point of view so as to experience the other’s thoughts and feelings.
Compassion for another’s situation.
The process of thinking. On some level, self-talk occurs as a person interprets another’s behaviour.
Messages expressed by other than linguistic means.
Nonverbal behaviours that duplicate the content of a verbal message.
Nonverbal behaviour that reinforces a verbal message.
Nonverbal behaviour that takes the place of a verbal message.
Nonverbal behaviour that is inconsistent with a verbal message.
Situations in which a person’s words are incongruent with his or her nonverbal behaviour.
How people carry themselves
Motions of the body, usually the arms, that have communicative value
Deliberate nonverbal behaviours with precise meanings known to virtually all members of a cultural group
Brief facial expression
Learned and shared beliefs, values and life ways of a particular group that are generally transmitted inter-generationally
attempts to show the clients the importance of his or her own ideas, feelings and interpretations
recognition given to a client for contribution to an interaction