Conflict Resolution Strategies Crossword

A useful strategy in resolving conflict is?
A closely related technique to disarming is?
When two sides engage in the conflict attempt to sell their own solution without listening to the other side.
When both sides have their needs met in a conflict situation.
To learn more about what the other person is thinking and feeling
This strategy helps you to listen to the other person first and facilitates open communication.
Two strategies to get rid of holding a long-term grudge.
To mirror what's said in a nonjudgmental way & grasp the essence of what the other person is thinking or feeling.
Non- blaming messages simply communicate how the sender of the message believes the receiver is affecting the sender.
Being able to express yourself in a confident non-aggressive manner.
A voluntary process that participants must be willing to accept the assistance of the intervener if the dispute is to be resolved.