Type
Crossword
Description

Quality of service which is unusually good and so suprasses ordinary standards EXCELLENCE
Fulfilling an assigned task and as an extension-not letting down expectations, it is been dependable, and reliable when called upon to deliver a service. TRUSTWORTHY
Being friendly, polite and well mannered with a gracious consideration towards others COURTEOUSNESS
A Facet of moral character that connotes positive and virtuous attributes such as truthfulness, straightforwardness of conduct, loyalty, fairness and sincerity. HONESTY
The ability of an individual to do a job properly. A combination of knowledge, skills and behavior. COMPETENT
Acting within certain moral codes in accordance with the generally accepted code of conduct or rules. ETHICAL
Behaving in a way that protrays "nobility of soul and magnanimity. HONORABLE
Respecting the set of rules or promise that restricts you from futher and unauthorized dissemination of information CONFIDENTIALITY
A positive feeling of esteem or deference for a person or organization; it is built over time and can be lost with inconsiderate actions. RESPECTFUL
To show and lead by ____________________. EXAMPLE

Rules to Professional Ethics Crossword

Type
Crossword
Description

A Facet of moral character that connotes positive and virtuous attributes such as truthfulness, straightforwardness of conduct, loyalty, fairness and sincerity. Honesty
Acting within certain moral codes in accordance with the generally accepted code of conduct or rules Ethics
Behaving in a way that portrays "nobility of soul and magnanimity". Honorable
A positive feeling of esteem or deference for a person or organization; it is built over time and can be lost with inconsiderate actions. Respectful
Quality of service which is unusually good and so surpasses ordinary standards Excellence
Fulfilling an assigned task and as an extension-not letting down expectations, it is been dependable, and reliable when called upon to deliver a service. Trustworthy
Being friendly, polite and well mannered with a gracious consideration towards others Courteous
The ability of an individual to do a job properly. A combination of knowledge, skills and behavior. Competent
Respecting the set of rules or promise that restricts you from unauthorized dissemination of information Confidentiality
To show and lead by ____________________. Example
Taking responsibility for actions you have undertaken Accountability

corporate compliance Crossword

Type
Crossword
Description

conforming to a rule i.e. policy, standard or law compliance
moral principles and values that guide a person Ethics
guideline of ethical practices that Catholic Charities expects of its employees code of conduct
unacceptable or improper behavior by an employee misconduct
Law/Regulations to protect the privacy of health information HIPAA
Misconduct must be immediately..... reported
sitauation in which a person is in a position to derive personal benefit from decisions made in their official capcity conflict of interest
all potential conflicts of interest need to be.... disclosed
the policy that protects an employee who makes a "good faith" report of misconduct Non-Retaliation
Catholic Charities Human Resource Director Barb Poling
any information about an individual kept by an organization, including data that can be used to trace the person's identity PHI

Leadership Qualities Crossword

Type
Crossword
Description

to regard highly or favorably; regard with respect or admiration: Esteem
moral or ethical quality: Character
freedom from deceit, hypocrisy, or duplicity Sincerity
the ability to be relied on or depended on Reliability
the state or fact of being responsible, answerable, or accountable responsibility
a call or summons to engage in any contest, as of skill, strength, etc. challenge
a keen sense of what is appropriate, tasteful, or aesthetically pleasing; taste; discrimination. Tact
The true or actual state of a matter: Truth
the quality of mind or spirit that enables a person to face difficulty, danger, pain, etc., without fear; bravery. Courage
esteem for or a sense of the worth or excellence of a person, a personal quality or ability Respect
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Teamwork
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Enthusiasm
a guiding or directing head, as of a movement Leader
the act of committing, pledging, or engaging oneself. Commitment
truthfulness, sincerity, or frankness: Free of deceit or fraud Honesty
adherence to moral and ethical principles; soundness of moral character; honesty. Integrity
full trust; belief in the powers, trustworthiness, or reliability of a person or thing: Confidence
the act of coming to a decision or of fixing or settling a purpose. Determination
honesty, fairness, or integrity in one's beliefs and actions: Honor
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. Communication
a feeling of wonder or approval. Admiration
a wise and trusted coach, counselor or teacher. Mentor
steady persistence in a course of action, a purpose, a state, etc., especially in spite of difficulties, obstacles, or discouragement. perseverance
the state or quality of being loyal; faithfulness to commitments or obligations. Loyalty
the ability to judge, make a decision, or form an opinion objectively, Judgement
the manner in which one conducts or carries oneself, including posture and gestures Bearing

Professionalism Vocabulary Crossword

Type
Crossword
Description

to build confidence through teamwork and open, candid communication trust
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person respect
to say what we mean, to deliver what we promise, and to stand for what is right integrity
– to speak up, without fear of retribution; to be accountable for one’s actions responsibility
individual’s attitude toward work and dedication to completing a job work ethic
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community honesty
reliable, trustworthy, accountable, steady dependability
being on time punctuality
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause teamwork
reflection of opinion, work ethic, initiative attitude
doing something on your own without being told or given special incentive initiative
conducting oneself according to the highest standards of industry professionalism
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example leader
a set of moral principles, dealing with what is good and bad and with moral duty and obligation ethics
quality or state of being certain confidence
to act or work with another or others, act together or in compliance cooperation
following a line of conduct as though it were a profession professiona
response or opinion of a customer or the receiver of a service feedback
form used to grade the employee’s work performance evaluation
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs customer service

Compliance Crossword Puzzle

Type
Crossword
Description

Occupational Safety and _________ Administration Health
FERC Order 706 governs these Standards CIP
Generally ________________ Accounting Principles Accounting
ATC’s FERC formula rates are housed within this MISO
An ATC ___________ has a $50,000 expenditure authorization limit Manager
Escheatment is the process of turning over ___________ property to a state authority Unclaimed
The frequency of completing ATC’s Business Ethics Questionnaire Annual
Regulation (acronym) enacted in 1996 aimed at ensuring medical records, medical billing, and patient accounts meet certain consistent standards with regard to documentation, handling, and privacy HIPAA
An employee may take maternity leave under the ________ and Medical Leave Act Family
The heading on Page 3 of ATC’s Code of Conduct: Doing What’s _________ Right
Tax (acronym) imposed on both employees and employers to fund Social Security and Medicare FICA
The Federal _____________ Guidelines outline the seven elements of an effective compliance program Sentencing
Tone at the ________ Top
An anonymous way to report an ethics or compliance concern Helpline
The number of members on ATC’s Policy & Ethics Committee Four
________________ Reliability Organization Midwest
Juanita Banks is ATC’s Designated ___________ Officer Compliance
Substantiated ethics and/or compliance violations are reported to ATC’s ____________ Committee Audit
Enterprise ____________ Management Information
Regulatory entity (acronym) that assists in the protection of employment discrimination on the basis of race, sex, religion, national origin, and a variety of other characteristics EEOC
Information should be classified as ATC __________ Information when the unauthorized disclosure, alteration, or destruction of that information could expose the Company to a significant level of risk Confidential
Controls for providing Users the means to verify or validate a claimed identity through the presentation of something they know (e.g., passwords), something they own (e.g., hardware token), or something they are (e.g., fingerprint, biometrics, etc.). Authentication
Per the Acceptable Use of Electronic Resources Policy, data moved to removable media sources (e.g. USB, CD, etc.) must be ___________. Encrypted
Ways to report potential issues or concerns are outlined in ATC’s Open ______ Policy Door
Employment ______________ and Professional References Policy Verification
Accepting a gift card from a supplier vying for business at ATC represents a Conflict of ________ Interest
Per the External Communications & Social Media Policy, do not represent yourself as a ____________ for ATC Spokesperson
Per the Gifts & Entertianment Policy, all tangible gifts given to an ATC employee, regardless of dollar amount, must be reported to _________ Payroll
Environmental ____________ Agency Protection
A competitive _________ is required to procure services over $100,000 Bid
___________ Oxley Act was instituted in 2002, as a result of a series of high-profile financial scandals Sarbanes
Per NERC, Critical __________ are facilities, systems, and equipment which, if destroyed, degraded, or otherwise rendered unavailable, would affect the reliability or operability of the bulk electric system Assets
Personnel Risk ____________ Policy Assessment
The Travel & Expense Policy governs transactions inputted into this system Concur
___________ employees who do not charge time to project work orders only need to report their exception time (e.g. vacation, sick, personal, or floating holiday hours) each pay period Exempt
Per ATC’s Code of Conduct, each ATC employee has a responsibility to promptly _________ any known violation or dishonest, unethical, or illegal conduct Report
_______ % of ATC’s corporate goal attainment ties to Reliability Compliance Fifteen
Behavior Based _________ Observations Safety

Integrity Crossword

Type
Crossword
Description

adherence to what is right or to a conventional standard of conduct honor
following moral and ethical principles; soundness of moral character; honesty. integrity
in accordance with or characterized by principles of honor; upright honorable
not corruptible incorruptibility
rightness of principle or conduct; moral virtue rectitude
the quality or state of being just or rightful righteousness
being in your right state of mind right-mindedness
punctiliously or minutely careful, precise, or exact scrupulosity
adhering to rectitude; righteous, honest, or just uprightness
moral or ethical quality of a person character
conformity to the recognized standard of propriety, good taste, modesty, etc. decency
the state or quality of being good. moral excellence; virtue. kindly feeling; kindness; generosity. excellence of quality: goodness of workmanship. the best part of anything; essence; strength. goodness
telling the truth honesty
conformity to the rules of right conduct; moral or virtuous conduct morality
integrity and uprightness; honesty probity
honesty or lawfulness of purpose good faith
showing innocent or childlike simplicity and candidness ingenuousness
deserving of trust or confidence; dependable; reliable trustworthiness
the state or quality of being noble nobility
the state of forming a complete and pleasing whole unity

Workplace Readiness Skills- Positive Work Ethics Crossword

Type
Crossword
Description

A set of values, which involves the right approach, attitude, precise behavior, respect for others and lively communication. Positive Work Ethics
Without double-dealing, untruthful or larceny; integrity at work. Honesty
Shows wholeness and reliability in a person's character and in an organization; implies strength and stability. Integrity at Work
hard to earn and even harder to get back after you've lost it. Everyone who comes in contact with you or your company must have confidence in how you do business ethics. Trust
More than a feeling, but a demo of honor, value, and admiration for something or someone. Respect
Is vital for a person's own growth as well as the improvement of the company he is working with. Efficiency
Providing an example that others will follow. Leadership
Don't wait to be told what to do. If you are doing the right thing in an acceptable manner, do not hesitate Initiative
Habits that will impress the people you are working with and your superiors as well. Positive Work Habits
Is very important to complete your tasks successfully. This is because your coworkers get affected by your trait and respond accordingly. Positive Attitude

Middle Ages Crossword

Type
Crossword
Description

covering of iron worn by knights armor
chuirch official who oversaw the work of priest bishop
a high official of the catholic church appointed by pope cardinal
where the lord and his knights lived castle
people of the middle ages believed it represented god's rules and teachings Catholic Church
qualities of a good knight, bravery,respect for women chivalry
an official of the church such as priest, bishop clergyman
expeditions sent by the pope to capture the holy land crusades
a period of several hundred years during the dark middle ages dark ages
large piece of land owned by a lord estate
the act of removing a persons membership from church excommunication
arrangement between lord, vassal,, and serf for ownership of land feudalism
land given for military service fief
holding beliefs that the church felt were wrong heresy
court to punish heretics inquisition
clowns before a lord to make them laugh jesters
contest between knights on horseback joust
person who rules a country during middle ages king
man of honor in the military knight
well to noble who owns an estate lord
large piece of land owned by a lord manor
fall of the roman empire in 476 and ended with modern period 1400 medieval period
same as medieval period middle ages
singers and musicians who entertained the lords minstrels
deep, wide, water-filled ditch surrounding a castle moat
building where monks lived monastery
man who gives up property to serve god monk
class of rich people, nobles or lords nobility
poor people who worked on manors peasants
head of the roman catholic church pope
clergyman of the christian church priest
very poor people who worked for lords serfs
contest or joust beetween two knights or two groups of knights tournament
wandering minstrels who wrote poems about the love of a beautiful lady of noble birth troubadours
noble who was given land by the lord in return for military service vassal

The Freedom Writers Crossword

Type
Crossword
Description

Law. a person, company, etc., against whom a claim or charge is brought in a court defendant
reduced in rank, position, reputation degraded
of, relating to, or coming as from a particular person; individual; private personal
without fear; bold or brave; intrepid. fearless
conforming or adhering to accepted standards, as of conduct or taste conventional
beyond what is usual, ordinary, regular, or established extraordinary
something considered by an authority or by general consent as a basis of comparison; an approved model. standards
to cause (a person) a painful loss of pride, self-respect, or dignity; mortify. humiliated
having committed an offense guilty
resistance against attack; protection defense
honesty, fairness, or integrity in one's beliefs and actions honor
esteem for or a sense of the worth or excellence of a person respect
to afflict with great bodily or mental suffering; pain tormented
something designed to preserve the memory of a person memorial
a condition, detail, part, or attribute, with respect to time circumstance
to censure or find fault with. criticized
free from moral wrong innocent
to break, infringe, or transgress violated
honesty, fairness, or integrity in one's beliefs and actions honoring
the state or condition of having little or no money, goods, or means of support; condition of being poor. poverty

Compliance Challenge Crossword

Type
Crossword
Description

The Rule of Thumb to remember for compliance issues is "___ ___, ___ ___!" (4 words) See it Say it
Every employee has an __________ to report potential violations. obligation
When a meeting can be conducted at a Customer’s office or a nearby Merck site, a Business Meeting Over Meal would be considered ____________. inappropriate
Improper business conduct can result in many serious consequences, including ___________. termination
Exceptions to anti-kickback laws are referred to as ____ _______. (2 words) safe harbors
Your first option to report concert or allegations of misconduct is ____ _______. (2 words) your manager
Merck’s ____ __ _______, Our Values and Standards, are our universal statement of values, standards and ethical principles that guide your daily operations. (2 words) Code of Conduct
Every Merck employee and non-employee is expected to exhibit Executional __________ with each activity, every day. Excellence
_______ conduct not only conforms with applicable laws but also maintains or strengthens the reputation of the company, typically through meet- ing or exceeding the responsibilities to stakeholder groups. Ethical
Compensating for Services at Fair Market Value is one of Merck's 10 Guiding __________. principles
Raising a concern in “____ _____” means that you have made a genuine attempt to provide honest and accurate information even if you are later proven to be mistaken. (2 words) Good Faith
Activities that seek to improperly influence the decision making of a health care professional may violate ___-_______ laws. (hyphenated word -- do not include hyphen) anti kickback
Employees and non-employees may remain _________ when reporting an alleged compliance violation. anonymous
Conduct activities and interactions with the medical and scientific community in a manner that protects our ____________ property and respects that of others. intellectual
Ensure that all communications shared with the medical and scientific community are based on accurate and ________ scientific information. balanced
Merck’s __________ could be damaged if laws, regulations, and Codes of Conduct are not followed. reputation