Type
Crossword
Description

COMMUNICATION WITH A CLIENT THAT DETERMINES WHAT THE CLIENTS WANTS AND NEEDS ARE CLIENT CONSULTATION
ALSO KNOWN AS CLIENT QUESTIONNAIRE, CONSULTATION CARD OR HEALTH HISTORY FORM CLIENT INTAKE FORM
THE ACT OF SHARING INFORMATION BETWEEN TWO PEOPLE SO THAT IT IS SUCCESSFULLY UNDERSTOOD EFFECTIVE COMMUNICATION
LISTENING TO A CLIENT AND THEN REPEATING IN YOUR OWN WORDS WHAT YOU THINK THE CLIENT IS TELLING YOU REFLECTIVE LISTENING
CLIENTS PERMANENT PROGRESS RECORD OF SERVICES RECEIVED, RESULTS, FORMULATIONS, AND PRODUCTS PURCHASED OR USED SERVICE RECORD CARD
____________ THE INTAKE FORM REVIEW
PREFORM A NEEDS __________MENT ASSESS
DISCOVER AND RATE THE CLIENT'S __________________ PREFERENCES
_________ THE CLIENTS CHARACTERISTICS ANALYZE
REVIEW THE CLIENT'S _____________ LIFESTYLE
ENCOURAGE THE CLIENT TO DESCRIBE STYLES OR SERVICES THAT THEY LIKE SHOW AND TELL
MAKE ______________ AS PART OF THE NEEDS ASSESSMENT RECOMMEND
____________ SERVICES UPSELL
DISCUSS UPKEEP AND ____________________ MAINTENANCE
REVIEW THE CONSULTATION (STEP 10) REPEAT

Credit Cards Crossword

Type
Crossword
Description

Any card that may be used repeatedly to borrow money or buy products and services on credit. Creditcards
Any card that may be used repeatedly to borrow money or buy products and services on credit. Debitcards
A payment made to a professional person or to a professional or public body in exchange for advice or services. Fees
A current medium of exchange in the form of coins and banknotes; coins and banknotes collectively Money
The fee charged by a lender to a borrower for the use of borrowed money, usually expressed as an annual percentage of the principal; the rate is dependent upon the time value of money, the credit risk of the borrower, and the inflation rate. Interest
The amount of money owed to the credit card company. CreditcardBalance
A place where you can keep your money safe Bankaccount
When you don't pay bills on time Badcredit
When you pay your bills on time Goodcredit
A contractual agreement in which a borrower receives something of value now and agrees to repay the lender at some later date. Credit
When a person you work for or your boss pays you not in cash Check
A price that one has to pay Bill
When you put money or a check into your acount deposit
The record of use of debt. Credithistory
A bank account equally shared by two or more people Jointaccount
Charged by a credit card company each year for use of a credit card. Annualfee
A three digit number that summarizes how well a person or business has handled debt and credit Creditscore
The total cost of borrowing, including interest and fees, expressed in a dollar amount. financecharge
Consumers or businesses seek legal assistance when bills cannot be paid. Bankruptcy
An amount owed Debt

Marketing Crossword Puzzle

Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim. Promotion
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim. Promotional Mix
websites and applications that enable users to create and share content or to participate in social networking. Social Media
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy News Release
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners. Pull Policy
Actions intended to convince individuals to purchase a good or service. Consumer Promotions
a thing that motivates or encourages one to do something. Incentives
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold. Kiosks
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue. Product Promotion
the activity or profession of producing advertisements for commercial products or services. Advertising
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives). Sales Promotion
the notice or attention given to someone or something by the media Publicity
a voucher entitling the holder to a discount for a particular product. Coupons
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items Promotional Tie-Ins
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal. Institutional Promotion
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers. Direct Marketing
the professional maintenance of a favorable public image by a company or other organization or a famous person. Public Relations
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers. Push Policy
marketing activities that are executed in retail between these two partners. Trade Promotions
an amount to be paid for an insurance policy. Premiums
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior. Loyalty Marketing Program
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service. Institutional Advertising
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines. Print Media
the most expedient means to transmit information immediately to the widest possible audience Broadcast Media
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style. Blogs
method of placing online advertisements on web pages that show results from search engine queries Banner and Search Engine Ads
The rate at which something occurs or is repeated over a particular period of time or in a given sample. Frequency
an activity or series of activities that boost the sales of a product or service, usually in the short-term. Promotional Advertising
an Internet advertising term for a Web page ad that uses advanced technology Rich-Media

Words That Matter: Unit 1 Entrepreneurship Crossword

Type
Crossword
Description

Entrepreneurs from the 1800s who invented the phonograph Edison
Computer company launched by Stephen Wozniak and Steve Jobs Apple
A big reward of entrepreneurship is being self - __________________ sufficient
Providing products, services and jobs has a positive effect on this economy
A _____________ entrepreneur starts successful businesses repeatedly seria
Program that provides on-the-job training in a business setting internship
Another word for 1 Down apprenticeship
One of two partners who started successful motorcycle company in 1903 Harley
Organization that makes money by providing products or services business
Business that adopts practices aimed at improving the environment (2 words) GreenCompany
Entrepreneur Russell Simmons' record company (2 words) DefJam
Someone who creates and runs a business entrepreneur
When you are your own boss, you can make your own ____________ Rules
Person who works in a business owned by someone else employee
Personality train that makes you sensitive to the thoughts and feelings of others empathy
Having _________ skills means you can listen well, write well, and speak well communication
Personality trait that gives you the desire to learn and ask questions curiosity
Natural ability to do a particular type of work or activity well aptitude
Personality trait that means you are truthful and sincere with others honesty
Experienced person who provides guidance and shares knowledge mentor
Ability that is learned through training and practice skills
Picture of what you want the future to be vision
Having _______ skills means you know how to persuade, motivate and lead others people
Self-_____________ is evaluating your strengths and weaknesses assessment
Practice that gives employees opportunities to be creative and try out new ideas intrapreneurship
Way of thinking about something that affects how you feel about it enthusiasm
Personality trait that enables you to take risks in spite of possible losses courage
Personality trait that gives you the ability to stay focused and meet deadlines discipline

The Scientific Method Crossword

Type
Crossword
Description

To group information into categories Classify
The variable that depends on other factors, also the variable that will be measured and affected during the experiment Dependent Variable
To examine carefully and in detail to identify Analyze
To observe carefully and in detail Examine
To make a conclusion based on reasoning and observations Infer
The action or process of examining something carefully in order to Observation
To name or recognize something based on its properties Identify
A standard to compare with the results in an experiment Control
The variables that the experimenter changes to test their dependent variable Independent Variable
A statement predicting the result of a controlled scientific experiment Hypothesis
The process used by scientists to solve problems Scientific Method
To determine the extent, quantity or dimensions Measure
The methodological studying of the natural world through experimentation and verification of facts Science
Evidence gathered through observations (especially during experiments) Data
The outcome or conclusion of an experiment after a period of time Result
Visual aids used by scientists to communicate results of an experiment Graphs
The collecting of information on a particular subject Research
A feature of the experiment that does not change Constant
To form an idea as a result of the analysis of the data Formulate
A detailed series of steps to follow to perform an experiment Procedure
To write down in permanent form for later reference Record
To cause favoritism or influence to experimental results Bias
To repeat a research study, usually with different participants and in different situations, to confirm the results of the original study Replicate
A scientific procedure undertaken to make a discovery, test a hypothesis or demonstrate a known fact Experiment
What a scientist writes summarizing the results of an experiment Conclusion
To record observations, research and other information related to the experiment Journal
To notice similarities or differences Compare
Indicate in advance on the basis of observation, experience or scientific reason Predict
The first step in the scientific method is to define or identify the ________. Problems
Part of the experiment capable to change Variable

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Chapter 4 Worksheet

Type
Matching Worksheet
Description

In cosmetology what is central to success? Customer Service
When should a consultation be performed? Beginning of every service
When discussing haircolor with a client, a great tool is... Photos
A fundamental factor in human relations involves a persons sense of ..... Yourself
An important aspect of human relations is to: talk less, listen more
The act of successfully sharing information between two people, or groups of people, is known as: Effective Communication
The client consultation is also known as the "Needs" assessment
Prior to sitting at your station, every new client should fill out an intake form, also called a: consultation card
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style? Classic
The first step in the 10-step consultation method is: Review the intake form
You should ask the client what at-home products she uses as part of which step of the consultation? analyze client's hair
Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation? discuss upkeep
When suggesting options to a client, the criteria that should be used is lifestyle, hair type and _________? face shape
When handling a scheduling mix-up with a client, it is recommended that you: never argue and be polite
When communicating with your salon manager, you should never complain about colleagues
The verbal communication with a client that determines the client's needs and how to achieve the desired results Client Consultation
Term commonly used by spas because of the amount of time clients spend there Guest
Collected photos of a stylist's work Portfolio
Listening to a client and then repeating, in your own words, what you think the client is telling you Reflective Listening

Career Readiness Crossword

Type
Crossword
Description

Learning how to manage your money and where its going budgeting
The money you will invest to start your business capital
Percentage of dollars brought into the salon from guest services and products commission
Type of supplies used in daily operations of the salon consumption
Principles that guide your professional behavior ethics
Written agreement guaranteeing protection in event of injury, accident, fire, thief, etc... insurance
Utilizing social settings and/or media as an opportunity to meet new guest networking
Using your own words to summarize what you heard the client say paraphrasing
Collection of you best work in digital or paper form portfolio
Behaving in a manner appropriate for your business setting professionalism
Process of scheduling your current guest's next appointment prior to them leaving the salon rebooking
Communication tool that catalogs and summarizes your education, employment history and professional accomplishments for a job resume
Professional products that are sold to guest through your recommendations based on their hair and body needs retail
When guests continuously return for rescheduled services, remaining loyal to the salon and/or you retention
Overall evaluation of self-worth selfesteem
Physical and psychological responses to demanding situations stress

Media and Information Literacy Crossword

Type
Crossword
Description

It refers to any physical object used to communicate messages. Media
A broad term that covers processed data, knowledge derived from study, experience, instructions, signals, or symbols. Information
The ability to identify, understand, interpret, create, communicate and compute, using printed and written materials associated with varying contexts. Literacy
Any written or pictorial form of communication produced mechanically or electronically using printing, photocopying, or digital methods from which multiple copies can be made through automated processes Print Media
It refers to "those digital media that are interactive, incorporate two-way communication and involve some form of computing" New Media
Is a place where people go to watch films for entertainment. Cinema
Consists of moving pictures that have been recorded so that they can be shown at the cinema or on television. Film
It refers to a standard or norm that acts as a rule governing behaviour Convention
The information sent from a source to receiver. Messages
The excessive use of computers to the extent that it interferes with daily life. Computer Addiction
A simple and flexible format of presenting information or conveying ideas whether hand-written, printed or displayed on-screen. Text
It refers to the representation or style of a text in the digital format. Typeface
It is a feedback technology that takes advantage of the user's sense of touch by applying force, vibrations and/or notions by the user. Haptics Technology
The act or process of using words, sounds, signs or behaviors to express or exchange information to express your ideas, thoughts, feelings, etc. to someone else. Communication
In this age, the invention of the transistor ushered and the long distance communication became efficient Electronic Age
In this age, people discovered fire, developed paper form plants, and forged weapons and tools with stone, bronze, copper and iron. Pre-Industrial Age
It is more significant than the book. Newspaper
It is a system for transmitting visual images and sound that are reproduced on screens, chiefly used to broadcast programs for entertainment, information, and education. Television
It is a small storage medium used to store data such as text, pictures, audio and video for use on small, portable or remote computing devices. Memory Card
It is a digital audio or video file or recording usually part of a themed series, that can be downloaded from a website to a media player or computer. Audio Podcast
It is an electronic device for storing and processing data, typically in binary form, according to instructions given to it in a variable program. Computer

Educational and Career Exploration Crossword

Type
Crossword
Description

A trainee engages in learning an occupation under the guidance and direction of a skilled worker; a 3-4 year training program on-the- job training with related technical instruction. apprenticeship
Advising, Placement, and Retention System – an assessment-advising program designed to identify the basic skill levels of students as they enter two-year institutions. ASSET
Armed Services Vocational Aptitude Battery – is a test developed and maintained by the United States Department of Defense. ASVAB
Achieved after completion of a curriculum meeting the demands of a 4- year college program. Bachelors degree
A written statement that is accepted as proof of certain facts; often relating to the attainment of specific skills. Certificate
Postsecondary career, educational and financial planning site; provides comprehensive information in a web-based format of middle and high school students, parents, and counselors. This site includes comparative information about all of North Carolina’s two and four year postsecondary institutions, financial aid, and application services. This program is a partnership among the University of North Carolina General Administration, the College Foundation of North Carolina, and the State Educational Assistance Authority. CFNC
A postsecondary school where a student might receive a bachelor’s degree, master’s, or doctoral degree in a specific discipline. College/University
Type of college with up to 2-year programs leading to certificates, diplomas, or associate degrees. Community college
Paid employment with an educational component provided in a career-technical class and supervised by school personnel. Cooperative education
A pathway, which a student selects in high school. Course of study
End-of- course assessment. EOC
A purpose/objective. Goals
Allows the student the opportunity to observe and participate in activities related to a career field; supervised by school personnel and related to the student’s career choice. (May be paid or unpaid) Internship
A short-term experience that allows the student to follow an experienced worker and see the day-to- day activities of a particular career. Job shadowing
An advanced 2-year program completed after attainment of a bachelor’s degree. Masters degree
A certified, experienced, skilled craftsperson that has successfully completed an apprenticeship program. Journey Worker
Special skills may be developed through educational programs in the armed services. Military
Paid employment that is not supervised by school personnel; may or may not be related to the student’s career choice. Parttime jobs
Education after high school. Postsecondary
A privately owned school that operates for profit for those seeking vocational training. Proprietary school
Preliminary Scholastic Aptitude Test: A practice test that measures the critical thinking, mathematical reasoning, and writing skills that students need to do college-level work. PSAT
Education and training provided by an employer that usually takes place at a work site. On the job training
Scholastic Aptitude Test – a test that measures the critical thinking mathematical, reasoning, and writing skills students need to do college-level work. SAT
(CTSO-Career and Technical Student Organization) Vocational student organization; nonprofit, national organization with state and local chapters that exist to develop leadership skills and good citizenship among members; each organization is composed of vocational students interested in a specific occupational area. Student organizations
Practices used to prepare for learning and assessment of subject matter. Study habits
Practices used to prepare for learning and assessment of subject matter. Test-taking skills
An academic record; an official record of grades earned during a high school career. Transcript
Vocational Competency Achievement Tracking System is a competency-based instructional management system that focuses on the individual student and tracks his/her achievement in relation to a predetermined set of core competencies. VOCATS
A contribution of free labor, usually to a non-profit organization. Volunteer

Unit 4 review Crossword

Type
Crossword
Description

all income that a business receives over time Revenue
the cost of operating a business Expenses
provides detailed plans for the financial needs of many Budget
plans income and expenses from the beginning of a new business or a major business expansion until it becomes profitable Start-up budget
describes the financial plan for ongoing operations of a business for a specific period Operating Budget
an estimate of the actual money received and paid out for a specific period Cash budget
used to record and analyze the financial performance of a business Financial Records
a report that covers the revenue and net income or loss for a specific period Income Statement
the financial record of employee compensation, deductions and compensation Payroll
refers to the day-to-day financial activities associated with using limited income to satisfy your unlimited needs and wants Money Management
the difference between a persons assets and liabilities Net Worth
any difference between actual spending and budgeted amounts Budget Variance
a report that summarizes your current financial condition and sets a direction for future financial activities Financial Plan
supervises and regulates member banks to help banks serve the public efficiently Federal reserve system
offer a wide variety of financial services Commercial Bank
used for ATM transactions Debit Card
a written notice that tells the bank not to pay a certain check Stop payment order
the storing of money for future use Saving
using your savings to earn more money Investing
the ease with which an investment can be changed into cash without using its value Liquidity
the price at which stocks are being bought and sold Market Value
the difference between the price at which you can currently sell your house and the amount owed on the mortgage Equity