Type
Crossword
Description

Noise made not by the caller Background
Caller picks up the phone line Contact
Cell phone emergency calls Wireless
Automatic Number Identification ANI
Automatic Location Identification ALI
Order of answering phone lines Priority
Non-emergency phone lines Admin
Public Safety Answering Point PSAP
Calls listened to with FBI skill level Silent
First words spoken on emergency calls nineoneone
Emergency Medical Services EMS
Smart phones do this Pocketdial
Attempt to call these back Abandoned
Call Delivers X and Y coordinate PhaseII
Calls dialed by mistake Misdial
Voice over Internet Protocol VOIP
Calls from another jurisdiction Misrouted
"Please do not hang up, I am connecting you to (Agency)" Transfer
Call has been delivered to PSAP with tower location PhaseI

Law Enforcement Crossword

Type
Crossword
Description

This position answers incoming lines, Emergency and Non-emergency and enters information into CAD. Receiver
This position tracks and updates units for incidents and radio traffic keeping track of the incidents and unit's movements on CAD. Dispatcher
This position may work phones or radio in conjunction with scheduling, evaluating, training, meeting and planning. Supervisor
Handles budgets, law, user agencies, politics, manages technical people, other administrative duties. Manager
Manages a team specialists that maintains the centers computer, radio, and telephone system. Systems Manager
Regarding hiring personnel, the term for an experienced person. Lateral
When receiving an emergency call, the first information the call taker should gather. where
Determining what and when allows the call taker or dispatcher to give the call. priority
The callers relationship to the call. who
A peerson who will call to report a crime or incident but not wish to give a name. anonymous
A collection of information entered ino CAD that describes the event or what is going on. narrative
An individual who commits a tort. tort feaser
Injuring the reputation of another by publicly making untrue statements. defamation
Beliefs that guide a persons or organization's behavior. values
The practice of moral priciples on a regular basis. morality

Telephone Words Word Search

Type
Word Search
Description

out of range
dropped call
Facetime
VOIP
WiFi
carrier
interrupt
disconnect
busy tone
hold on
on hold
hold the line
hang up
make a call
caller
hear
communication
communicate
mobile phone
cell phone
speak
dial tone
listen

How to deal with a emergency! Crossword

Type
Crossword
Description

Emergency Emergency
911 911
police police
fire fire
Ems Ems
Fire station Fire station
Hospital Hospital
ER ER
Code Red Code Red
Call Call
Name Name
Address Address
Date Of Brith Date Of Brith
Dispatch Dispatch
Nurse Nurse
ICU ICU
Doctor Doctor
Phone Phone
Family Member Family Member

911 DISPATCH Word Search

Type
Word Search
Description

DESCRIPTION
INSTRUCTIONS
HELP
EMERGENCY
PHONE
FIRST RESPONDER
LOCATION
AMBULANCE
FREQUENT FLYER
LIFE LINE
CRUISER
PARAMEDIC
ENGINE
SQUAD
FIREFIGHTER
POLICE OFFICER
DEPUTY
DIRECTIONS
ADDRESS
TELEPHONE
POLICE
FIRE
TELECOMMUNICATOR
DISPATCH

Computer Networks Crossword

Type
Crossword
Description

What is it called when computers and other devices that are connected to share hardware, software, and data? Computer Network
A real time, face to face meeting between individuals not in the physically in the same place is called? Videoconference
A phone, such as a cellular or satellite phone, that uses a wireless network. mobile phone
The act of working from a remote location bu using computers and networking technology. telecommute
The use of networking technology to provide medical information and services telemedicine
A network that uses a central device connected directly to several other devices star network
In a client-server network, a computer that is dedicated to processing client requests. server
A location that provides wireless Internet access. hotspot
A network in which computers and other devices are connected to the network via physical cables Wired Network
A network in which computers and other devices are connected without physical cables Wireless Network
A network that uses a central cable to which all network devices connect. Bus Network
In a client server network, a computer or other device that requests and uses network resources. Client
To retrieve files from a server download
to transfer files to a server upload
a private network that is set up similarly to the internet and is accesses via a Web browser Intranet
The amount of data that can be transferred, such as via a bus or over a networking medium, in a given time period. bandwidth
An intranet that is at least partially accessible to authorized outsiders. Extranet
The amount of data that is transferred under real life conditions. Throughput
A method of transmitting data in which data is sent out to all nodes on a network and is retrieved only by the intended recipient. Broadcasting
A networking standard for very short-range wireless connections Bluetooth

Telephone Etiquette Crossword

Type
Crossword
Description

Do this when answering the phone. Smile
When answering the phone, identify yourself by? Name
Answer within how many rings? Three
What threatens callers? Rushing
Do not jeopardize quality for? Quantity
When possible, use the caller's? Name
When taking a message, do not? Scribble
When taking a message verify the? Information
True or False. Never take a message. False
You are having difficulty understanding the caller. You will remain? Calm
What should you aspire not to do to a caller? Hangup

In an Emergency Dial 911 Word Search

Type
Word Search
Description

MEDIC
SCANNER
EMERGENCY
PHONE
FIRE FIGHTER
DISPATCH
SMOKE
CRIME
ALARM
SIREN
POLICE
AMBULANCE
BADGE
OFFICER
RESCUE
RADIO
FIRE TRUCK
POLICE CAR

CH 10 ELECTRONIC AND TELECOMMUNICATIONS Word Search

Type
Word Search
Description

WIFI
WEBSITE
VOICEMAIL
YOUTUBE
TWITTER
TIME ZONES
TELECOMMUNICATIONS
SPEED DIALING
SOCIAL MEDIA
SMARTPHONE
RESPONSIVE WEB DESIGN
PAGER
MOBILE PHONE
LIQUID CRYSTAL DISPLAY
FACSIMILE MACHINE
CONFERENCE CALL
CELLULAR TECHNOLOGY
CALLER ID
CALL HOLDING
CALL FORWARDING

Module 1 and 2 Crossword Fun

Type
Crossword
Description

You can text to 911 with this technology nextgen
This technology reveals a 911 caller's address ali
First responders' information is exempt from this Florida law. publicrecords
A _____ PSAP does not receive 911 calls directly from the public. secondary
Allows PST to see caller's phone number ANI
Type of liability which can result in imprisonment criminal
When testifying in court, you must always tell the _______. truth
This state declared the first 911 Public Safety Telecommunicators week in 1981. california
Doing a favor in return for something else quidproquo
Planned or unplanned, this negatively impacts the workplace absenteeism
911 PST certifications expire on the 1st of _______ every odd year. february
This protects patient information hipaa
Call Takers are usually the _______ point of contact for citizens. first
The first 911 call was made in _________, Alabama in 1968 haleyville

Data Communication Worksheet [BSS] Crossword

Type
Crossword
Description

The number of components involved in data communication FOUR
A set of computers connected together for the purpose of sharing resources. NETWORK
A network topology that requires a Hub/Switch Star
This topology makes use of the term token passing Ring
This type of network is not limited to a geographical area, can span national and international boundaries. WAN
A set of rules governing the transfer of files over the internet FTP
A group of people with common interest who communicate by posting messages and replies on the internet newsgroup
A wired transmission media that is susceptible to interference. UTP
Used to connect peripheral devices to a computer. Firewire
Wireless transmission media used for telephones, cell phones, televisions, pagers, citizens band radios, Wi-Fi Ethernet, and Bluetooth. radiowaves
Requires a line-of-sight transmission Infrared
This is a protocol which governs the transmission of voice over the internet. VOIP