Type
Word Search
Description

This word search contains the following answers:

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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Empathy Word Search

Type
Word Search
Description

This word search contains the following answers:

Acknowledgement
Apologize
Tone
Reassurance
Frustration
Sorry
Understanding
Perspective
Respect
Interruption
Responsibility
Communication
Patience
Listening
Sympathy
Empathy

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What Are Soft Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

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Customer Service Word Search

Type
Word Search
Description

This word search contains the following answers:

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

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Social Skills Word Search

Type
Word Search
Description

This word search contains the following answers:

Smart
Happy
Good Communicator
Easily Redirected
Reliable
Dependable
Mentor
Strong Academics
Focused
Team Player
Sympathy
Empathy
Diversity
Good listener
Resourceful
Honest
Attentive
Respectful
Responsible
Hard working

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Employability Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

sharing thoughts, opinions, and information with other people communication
a way of ending a conflict. Both sides agree to accept less than they first wanted compromise
disagreement or clash between people conflict
steps taken to end a conflict conflict resolution
the ability to understand another person's feelings empathy
good work habits and attitudes that help you succeed in a career employability skills
standards of behavior people, groups, or society believe to be right and moral ethics
rules for polite behavior etiquette
skills you need to work well with others. The most important: communication, empathy, cooperation, negotiation, compromise, and sharing. interpersonal skills
deal or bargarin with others negotiate
discussion that intends to end up in agreement negotiation
responsible and respectful ways of behaving that will help you have successful relationships social skills
you understand the importance of working cooperatively with others team skills

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Introduction to Professional Communication Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

a courteous, conscientious and generally businesslike manner in the workplace Professional
establishing and maintaining a relationship between an organization and the public Public Relations
a paid communication which attempts to influence opinion Advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants Marketing
the receiver hears only the content and not the feeling of the message Deliberative Listening
listening for pleasure or recreation Appreciative Listening
used to enhance, participate and understanding a relationship Empathetic listening
when the receiver pretends to listen but is thinking of other occurrences False Listening
receiver is physically hearing the words , but choosing not to acknowledge the words Selective Listening
listening to another person with the best intent but then becoming distracted Partial Listening
paying close attention to what is being said in order to fully understand the message Full Listening
truly understanding a message when the mind is quiet and free of distractions Deep Listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words Verbal communication
postures, facial gestures and expressions sometimes done unintentionally Non verbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject t Group discussion
ways to communicate and present ideas and information to an audience for a specific purpose Presentations
act of analyzing, evaluating or judging Criticism
generally accepted behaviors or manners required in social relations, a profession or in life Etiquette
unfair treatment of people on the basis of characteristics Discrimination

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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Healthy Relationships Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Exaggerated feelings of passion Infatuation
Significant relationship between two people that is based on trust, caring, and consideration Friendship
Qualities or characteristics Attributes
A small circle of friends, usually with similar backgrounds or tastes,who exclude people viewed as outsiders Cliques
You treat people with respect and in return they do too Mutual respect
Treating others with kindness and consideration and in difficult times you show empathy and support Caring
Being honest and open with others, rather than consealing your thoughts, feelings, or actions Honesty
Contributing to the relationship and working to keep it strong, even if it means making some sacrifices Commitment
Expressing your thoughts, feelings, and expectations to others and understand theirs in return Communication
A problem-solving method in which each participant gives up something to reach a solution that satisfies everyone Compromise

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Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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