Puzzles and worksheets similar to EMPATHY Word Search

professional communication Crossword

Type
Crossword
Description

a courteous, conscientious and generally businesslike manner in the workplace professional
establishing and maintaining a relationship between an organization and the public public relations
a paid communication which attempts to influence opinion advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants marketing
the receiver hears only the content and not the feeling of the message deliberative listening
listening for pleasure or recreation appreciative listening
used to enhance, participate and understand a relationship empathic listening
when the receiver pretends to listen but is thinking of other occurrences false listening
receiver is physically hearing the words, but choosing not to acknowledge the words selective listening
listening to another person with the best of intent but then becoming distracted partial listening
paying close attention to what is being said in order to fully understand the message full listening
truly understanding a message when the mind is quiet and free of distractions deep listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words verbal communication
postures, facial gestures and expressions sometimes done unintentionally nonverbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject group discussion
ways to communicate and present ideas and information to an audience for a specific purpose presentations
act of analyzing, evaluating or judging criticism

Culture of Caring Word Search

Type
Word Search
Description

engage
talk
understanding
positive
help
right
rapport
appreciation
trust
timeliness
communication
clear
respect
partnering
customer
empathy
raise your hand
note the file
experience
listen
caring

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

MENTAL AND EMOTIONAL HEALTH TERMINOLOGY Crossword

Type
Crossword
Description

Ability of a substance or object to spring back into shape. 1
Confidence in one's own worth or abilities. SELF-ESTEEM
A sense of resolution or conclusion. CLOSURE
A feeling of worry. ANXIETY
The state or experince of being isolated from a group. ALIENATION
The ability to do something sucessful. COMPETENCE
Deep sorrow. GRIEF
Feeling of severe despondency and dejection. DEPRESSION
Hostile behavior. HOSTILITY
A chemical or biological agent. STRESSOR
Expression of deep sorrow for someone. MOURNING
A mark of disgrace associated with a particular situation, quality or person STIGMA
Lack of interest or concern. APATHY
A person looked to by others as an example to be imitated. ROLE MODEL
Normal psychological stress interpreted as being beneficial for the experiencer. EUSTRESS
Ability to understand and share the feelings of another. EMPATHY
Feelings of pity and sorrow for someone else's misfortune. SYMPATHY
The mental and moral qualities distinctive to an individual. CHARACTER
The quality of being honest and having strong moral principles. INTEGRITY
Extreme anxiety, sorrow, or pain. DISTRESS
The fulfillment of one's talents and potentialities. SELF ACTUALIZATION

Positive Behavior Word Search

Type
Word Search
Description

tries
helpful
motivated
learns
understanding
role model
sportsmanship
focused
appropriate
forgiven
participation
right
winner
influential
truth
courage
disciplined
integrity
consideration
listen
patience
respect
kindness

Soft Skills Word Search

Type
Word Search
Description

Work ethic
Self confidence
Customer service
Project management
Computer network
Patience
Emotional intelligence
Motivation
Critical thinking
Negotiation
Social skills
Conflict resolution
Decision making
Empathy
Adaptability
Creativity
Time management
Management
Leadership
Problem solving
Team Work
Communication
Listening
Persuasion

Pro. Comm vocab Crossword

Type
Crossword
Description

Maintaining harmony with other by giving in to their wishes Accommodating
The physical process of taking in data from various stimuli Acquiring
Participating fully in the communication process Acrive listening
Open to interperation; confusing Ambiguous
Listening to enjoy a speaker's message or a performance on am artistic level Appreciative listening
Suitable for a specific situation Appropriateness
Clearly and distinctly uttering the consonant sounds of a word Articulation
Articles of adornmemt used to decorate self surroundings Artifacts
The act of choosing, consciously or sunconsciously, to focus your attention on verbal or nonverbal stimuli Attending
Tool used to grab the interest of an audience Attention device
Leader who uses power to force followers to do what he / she wants to do Authoritarian leader
Keeping away Avoidence
An obstacle Barrier
The way people nonverbally express their feelings Body language
Space which a message is transmitted, such as face to face, etc. Channel
Arrangement according to the time in which events occur Chronological order
Question that requires a very specific answer Closed question
Working together to achieve a result Collaboration
Process of creating and exchanging meaning through symbolic interaction Communication
Fear or nervousness associated woth making a presentation Communication apprehension
Someone who incorporates knowledge, attitude, and skills into his/her communication to communicate effectively party give up something Compromising
Struggle between 2 or more parties who sense interference in achieving goals Conflict
Emotions or feelings associatedwoth a word Connotation
Style of communication that tends to be slow paced and task oriented Conscientious style
Negative evaluation that brings about positibe change Constructive criticism
Situation which communication occurs Context
Interview during which the interviewer helos the interviewee decide on a course of action Counseling interview
Listening comprehend ideas and information in order to achieve a specific purpose or goal Critical listening
Set of life patterns passed down from one generation to the next Culture

Conflict Resolution Strategies Crossword

Type
Crossword
Description

A useful strategy in resolving conflict is? Rolereversal
A closely related technique to disarming is? stroking
When two sides engage in the conflict attempt to sell their own solution without listening to the other side. winloseapproach
When both sides have their needs met in a conflict situation. problemsolveapproach
To learn more about what the other person is thinking and feeling inquiry
This strategy helps you to listen to the other person first and facilitates open communication. disarming
Two strategies to get rid of holding a long-term grudge. lettinggoorforegive
To mirror what's said in a nonjudgmental way & grasp the essence of what the other person is thinking or feeling. empathy
Non- blaming messages simply communicate how the sender of the message believes the receiver is affecting the sender. imessages
Being able to express yourself in a confident non-aggressive manner. beingasseritive
A voluntary process that participants must be willing to accept the assistance of the intervener if the dispute is to be resolved. meditation

Team Work Word Search

Type
Word Search
Description

sensitivity
humor
diversity
consideration
motivation
ambition
responsibility
enjoyment
encouragement
respect
creativity
participation
including
goals
trust
listening
leadership
positivity
excitement
understanding
patience
kindness
cooperation
communication

Conflict Resolution Word Search

Type
Word Search
Description

GOAL
POWER
VIOLENCE
THINK
SADNESS
PEACE
MEDIATION
HOSPITAL
FEELING
CONFLICT
ASSERTIVENESS
VICTIM
TEACHER
RESPECT
PARENTS
LISTEN
FRIENDS
DETENTION
CHOICES
ANGER
WALKAWAY
TRUST
SOLUTION
PRINCIPAL
NEGOTIATE
LIFE
FIGHT
DANGEROUS
BULLYING
ACTIONS