Chapter 4 Worksheet

In cosmetology what is central to success?
When should a consultation be performed?
When discussing haircolor with a client, a great tool is...
A fundamental factor in human relations involves a persons sense of .....
An important aspect of human relations is to:
The act of successfully sharing information between two people, or groups of people, is known as:
The client consultation is also known as the
Prior to sitting at your station, every new client should fill out an intake form, also called a:
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style?
The first step in the 10-step consultation method is:
You should ask the client what at-home products she uses as part of which step of the consultation?
Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?
When suggesting options to a client, the criteria that should be used is lifestyle, hair type and _________?
When handling a scheduling mix-up with a client, it is recommended that you:
When communicating with your salon manager, you should never
The verbal communication with a client that determines the client's needs and how to achieve the desired results
Term commonly used by spas because of the amount of time clients spend there
Collected photos of a stylist's work
Listening to a client and then repeating, in your own words, what you think the client is telling you