Type
Word Search
Description

ACCURATE
APPROACH
ASK
CUSTOMER SERVICE
ENTHUSIASTIC
ETIQUETTE
FEEDBACK
GREET
HOLD
INTRODUCE
PERMISSION
POLITE
QUESTIONS
RAPPORT
SIDE CONVERSATION
SINCERE
SMILE
STATEMENTS
TELEPHONE
THANK YOU
UNDIVIDED

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Customer Service Crossword

Type
Crossword
Description

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

Telephone Etiquette Crossword

Type
Crossword
Description

Talking with somone on the phone effectively is a form of? Art
Do not take a message from a caller. False
When possible use the caller's? Name
Always give the caller a welcoming? Greeting
Always act? Professional
Make time for a proper? Ending
Always watch your? Tone
Dealing with people politely and efficiently over the phone is demonstrating? Telephone Etiquette
Do not place a caller on hold without? Permission
Lister to your? Customers

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

Manners Class Word Search

Type
Word Search
Description

polite
napkin
hello
thank you
you are welcome
manners
share
rules
rsvp
responsible
respect
please
patience
pardon me
introduce
sorry
help
hand shake
guest
greetings
good sport
excuse me
don't stare
consideration
compliment
first impression
kindess
host
etiquette
courteous
gracious

Customer Service Word Search

Type
Word Search
Description

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

etiquette crossword

Type
Crossword
Description

woman who wrote a book about etiquette emily post
what goes above the knife cup
the smaller fork is called ________ salad fork
eat with your mouth _______ closed
always have a firm ________ handshake
use __________ when introducing titles
goes on your lap when eating napkin
"hello! this is *enter name* residence. *enter name* speaking. may i ask who's calling?" phone call
hold the _____ for others door
when this is on the invitation, you have to respond no matter what RSVP
when this is on the invitation, you only respond if you cannot go regrets only
the smaller spoon is called _______ soup spoon
don't play on your _______ at the dinner table phone
use manners and always say _______ _________ please and thank you
use etiquette at a __________ reception wedding

What Are Soft Skills Crossword

Type
Crossword
Description

keeping the customer on track call control
Our occupation Customer Service
The part of your voice that should be positive Tone
choices Options
amiable Friendly
Acquired facts and information Knowledge
two or more people communicating are having this conversation
I am sorry, for example apology
the loudness of a sound Volume
Paying attention to what one is saying listening
saying hello greeting
heartfelt;wholehearted sincere
the act of conveying a message to others communication
The opposite of negative positive
the opposite of positive negative
to turn up the corners of one's mouth smile
To relate to another's situation empathy
To restate a customer's issue for clarity paraphrase
the head of a group leader

Telephone Etiquette Crossword

Type
Crossword
Description

Do this when answering the phone. Smile
When answering the phone, identify yourself by? Name
Answer within how many rings? Three
What threatens callers? Rushing
Do not jeopardize quality for? Quantity
When possible, use the caller's? Name
When taking a message, do not? Scribble
When taking a message verify the? Information
True or False. Never take a message. False
You are having difficulty understanding the caller. You will remain? Calm
What should you aspire not to do to a caller? Hangup