Type
Word Scramble
Description

NEPTUNE
XFINITY VOICE
EMTA
BATTERY BACKUP
DIRECTORY ASSISTANCE
NOMOROBO
CALL FORWARDING
UNLIMITED SAVER PACK
EINSTEIN
CPNI
ANONYMOUS CALL REJECTION
THIRD PARTY VERIFICATION
NATIVE
SELF INSTALLATION KIT
VOICE OVER INTERNET PROTOCOL
MEDICAL ALERT
VOICEMAIL
VOICE2GO
ENHANCED VOICEMAIL
XFINITY VOICE CONNECT APP

Business Computer App Word Search

Type
Word Search
Description

address bar
computer
control panel
delete
dialog box
document
favorites
floppy disk
gadgets
google
harddrive
history
internet explorer
internet options
keyboard
menu
microphone
microsoft word
monitor
mouse
mousepad
navigate
operating system
printer
publisher
recycle bin
screen saver
speakers
system unit
task bar
title bar
tools
windows

Phone Features Crossword

Type
Crossword
Description

Feature in Feature Pack 1 Caller ID
Feature in Feature Pack 1 Call Waiting
Feature in Feature Pack 1 Caller ID on Call Waiting
Feature in Feature Pack 1 Call Forwarding
Feature in Feature Pack 1 Three-way Calling
Call Fowarding from a Distance Remote Access
Feature in Feature Pack 1 Speed Calling8
Feature in Feature Pack 2 Call Forwarding Busy
Feature in Feature Pack 2 Call Foward Dont Answer
Call Forward ____/Don't Answer Busy
Feature in Feature Pack 2 Call Return
Unknown Call Rejection Anonymous Call Rejection
Feature in Feature Pack 2 Auto Redial
Feature in Feature Pack 2 Priority Call
Call Dan _________ Blocker
Feature in Feature Pack 2 Selective Call Acceptance
Feature in Feature Pack 2 Selective Call Forwarding
___________Call Forwarding Simultaneous
Feature in Feature Pack 2 Speed Calling 30

xfinity mobile Crossword

Type
Crossword
Description

this service allows college students living on campus to stream live and Xfinity On Demand shows and movies to their laptops, desktops and mobile devices. Campus
with this app users can locate and get directions to over two million Xfinity WiFi Xfinity WiFi Hotspots app
this app It's used for things like setting up data notifications, viewing your account statements, managing account settings and contacting Xfinity Mobile Specialists Xfinity mobile
At the beginning of every _______, we give you 100 MB of free shareable 4G LTE data, just to start things off right. month
with this plan We never cap the GB that you use or reduce your data speeds, so you'll always have the data you need. There are no service interruptions and no overage charges on your bill. Unlimited data
You cannot add new lines or services to your Xfinity Mobile account if you cancel your _________ Xfinity Internet service.
Letting the customer know early in interaction how important they are to us, and that we appreciate their loyalty falls _______ S4X behavior Show Appreciation
Keep the customer informed throughout the interaction falls under ________ S4X behavior Set Clear Expectations
apps that are already built it a XM phone are ? Preloaded
lets customers quickly listen to voicemail messages in the order they choose Visual Voicemail
the ______ app helps customers stay connected on the go Xfinity Connect
you receive a customer who is interested in signing up for Xfinity Mobile, please transfer them to Mobile Sales
We waive or refund the charges for the new device. Do not perform an RMA. cannot

Comcast Quality Word Search

Type
Word Search
Description

Professional
Communicate
Confidence
Ownership
Recap
Listen
Authentication
Internet
Video
Transfer
Dead Air
CPNI
Policies
Documentation
Closing
Summarize
Demonstrate
Concern
Greeting
Rapport
Xfinity Hotspots
Xfinity Mobile
Remote
XFi
Xfinity Connect
Stream TV
Double Play
Triple Play
My Account
Xfinity Home
TSR

Cyber Bullying Wordsearch

Type
Word Search
Description

ACCESSIBILITY
ANONYMITY
BULLYING
BYSTANDERS
CHAT ROOMS
COMPUTER
CYBER BULLYING
CYBER STALKING
DENIGRATION
DISCRIMINATION
E-MAIL
ELECTRONIC
FACEBOOK
HARASSMENT
HARMING
IMPERSONATION
INSTAGRAM
PREVENTION
SELF DESTRUCTION
SMARTPHONE
SNAPCHAT
SOCIAL MEDIA
SOCIAL NETWORKING
TEASING
TEXT MESSAGE
TROLLS
TWITTER
VOICE MAIL

xFinity Crossword

Type
Crossword
Description

Internet speed tier that will be 200/10 on Sept. 24th blast
XFinity Home equipment package that includes 5 door/window sensors complete
The xFinity Mobile package for $45 per month unlimited
Product that aggregates third party streaming options in one place with the wireless box and voice remote Flex
Our new customer interaction model that includes behaviors like "wow moments" awesome
The app that allows customers to watch shows and movies on a device in home or on the go stream
XFinity App that allows customers to view account information, reset a password or view a channel lineup myaccount
Streaming option where customers can get additional international content sling
Product that includes unlimited data, wifi assessment, XB6 and Advanced Security xfi advantage
The best option for customers who want no contract, no deposit and no credit check prepaid

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

    Customize    

Xfinity Ambassador Word Scramble

Type
Word Scramble
Description

Remote App
My Account App
Discover Needs
Probe
Xfinity Mobile
Connect App
Xfi App
Cues and Clues
Xfinity Ambassador
Home Security App
Pitch
Xfinity Stream App
Customize Package
Ask Questions
Build Value
Xfinity Brand

Uverse Voice Word Search

Type
Word Search
Description

connect
tv screen
additional line
international calling
twenty five
at&t long distance
battery back up
block of time
callblocking
caller id
callwaiting
do not disturb
locate me
offnet vs onnet
rollover
security
three way calling
toll free numbers
voice 200
voicemail

Chapter 6 - Networks Crossword

Type
Crossword
Description

A device for connecting multiple network devices and multiple segments. Switch
A private data resource using the same technology as the internet. Intranet
A set of rules or standards that control communication between devices. Protocol
Automatic switching to a backup computer system in the event of system failure. Failover
Software that provides services to a client, or the hardware that is running it. Server
Software or hardware that requests services from a server. Client
A device for connecting multiple network devices in one segment. Hub
The purpose of scrambling data so it can be sent securely over networks. Encryption
Device that forwards data packets to the appropriate parts of a computer network. Router
Device which converts between digital and analogue signals, e.g. telephone line to computer. Modem
Formatted unit of data sent across networks. Packet
The amount of data that can be transferred from one point to another in a given time period. Bandwidth
Device that connects different network segments and media. Bridge