Type
Word Search
Description

respect
review
discuss
recommendations
analyze
salon
greeting
reacting
respond
attentive
success
barriers
coworkers
servicecard
reflective listening
communication
effective
clientform
Client consultation

Communication Skills Review Sheet Crossword

Type
Crossword
Description

Communication that involves how a person carries themselves. Body Language
Communication that shows attention to a person sending a message. Eye Contact
Communication that involves speaking or saying a message. Verbal
Waving at someone to say "Hello" is an example of ________Commuication. Gesture
A skill required to make the pathway of communication complete. Listening
The process of sending and receiving a message. Communication
Posters, Signs, colors, images, objects are examples of ____________Communication. Visual
Message barrier where the recipient is distracted or not paying attention. Inattention
Communication barrier that involves sending a message in a confusing way. Poor Expression
Communication barrier where recipient predetermines the full message before completion. Premature evaluation
Letting feelings and thoughts effect how a message is presented. Emotion
Contradiction to a message. "Sitting there running" Inconstistancy
Being born with a mouth disease that makes speaking difficult. Physical
Starting a message without engaging the listener first. Insufficientwarning
Not responding to text may create a ________barrier. Lackoffeedback
Barrier where external factors affect a message. Interference
Being afraid that you will be judged for expressing your opinion. Insecurity

English Grammar Word Search

Type
Word Search
Description

MISSPELLED
ALPHABETICAL
ACCENT
DICTION
PRONUNCIATION
READ
WRITE
ANSWER
UNDERLINED
SPELLING
DIALOGUE
RESPOND
OPINIONS
COMMUNICATE
DISCUSSION
HOMOPHONE
CONSTRUCT
PLAN
LISTEN
COMPOUND
FULL STOP
APOSTROPHE
EXCLAMATION
QUESTION
COMMA
INFORMATION
SPEAK
SENTENCES
PUNCTUATION
WORDS
TEXTS

Activity 1 spot the ha Crossword

Type
Crossword
Description

A set of values, which involves the right approach, attitude, precise behavior, respect for others and lively communication. Positive Work Ethics
Without double-dealing, untruthful or larceny; integrity at work. Honesty
Shows wholeness and reliability in a person's character and in an organization; implies strength and stability. Integrity at Work
hard to earn and even harder to get back after you've lost it. Everyone who comes in contact with you or your company must have confidence in how you do business ethics. Trust
More than a feeling, but a demo of honor, value, and admiration for something or someone. Respect
Is vital for a person's own growth as well as the improvement of the company he is working with. Efficiency
Providing an example that others will follow. Leadership
Don't wait to be told what to do. If you are doing the right thing in an acceptable manner, do not hesitate Initiative
Habits that will impress the people you are working with and your superiors as well. Positive Work Habits
Is very important to complete your tasks successfully. This is because your coworkers get affected by your trait and respond accordingly. Positive Attitude

communicating for Success Crossword

Type
Crossword
Description

Is where customer service is central to success cosmetology
By treatring others with _____________, you create an environment in which customers and staff develop confidence in you respect
instead of reacting, you should respond
________________from your heart communicate
A fundamental factor in human relations involves a person's sense of _______ security
A___________ is worth a million times more than a sneer smile
_________often laugh
Take your own _________ temperature
Prior to sitting at your station, every client should fill out an ________form intake
verbal communication with a client that determines the client's needs and how to achieve the desired results client consultation
Never_________about who is correct with a client argue
Behaving in a ___________manner is the first step in making meaningful in-salon communication a reality professional
Avoid_________ gossip

Introduction to Professional Communication Crossword

Type
Crossword
Description

a courteous, conscientious and generally businesslike manner in the workplace Professional
establishing and maintaining a relationship between an organization and the public Public Relations
a paid communication which attempts to influence opinion Advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants Marketing
the receiver hears only the content and not the feeling of the message Deliberative Listening
listening for pleasure or recreation Appreciative Listening
used to enhance, participate and understanding a relationship Empathetic listening
when the receiver pretends to listen but is thinking of other occurrences False Listening
receiver is physically hearing the words , but choosing not to acknowledge the words Selective Listening
listening to another person with the best intent but then becoming distracted Partial Listening
paying close attention to what is being said in order to fully understand the message Full Listening
truly understanding a message when the mind is quiet and free of distractions Deep Listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words Verbal communication
postures, facial gestures and expressions sometimes done unintentionally Non verbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject t Group discussion
ways to communicate and present ideas and information to an audience for a specific purpose Presentations
act of analyzing, evaluating or judging Criticism
generally accepted behaviors or manners required in social relations, a profession or in life Etiquette
unfair treatment of people on the basis of characteristics Discrimination

Active Listening Word Search

Type
Word Search
Description

Understand
Support
Speaking
Speaker
Respond
Respect
Reflect
Priority
Positive
Nonverbal
Negative
Misunderstand
Judgement
Interest
Feedback
Expression
Encourage
Discover
Conversation
Concentrate
Communicate
Body Language

Career Readiness Crossword

Type
Crossword
Description

Learning how to manage your money and where its going budgeting
The money you will invest to start your business capital
Percentage of dollars brought into the salon from guest services and products commission
Type of supplies used in daily operations of the salon consumption
Principles that guide your professional behavior ethics
Written agreement guaranteeing protection in event of injury, accident, fire, thief, etc... insurance
Utilizing social settings and/or media as an opportunity to meet new guest networking
Using your own words to summarize what you heard the client say paraphrasing
Collection of you best work in digital or paper form portfolio
Behaving in a manner appropriate for your business setting professionalism
Process of scheduling your current guest's next appointment prior to them leaving the salon rebooking
Communication tool that catalogs and summarizes your education, employment history and professional accomplishments for a job resume
Professional products that are sold to guest through your recommendations based on their hair and body needs retail
When guests continuously return for rescheduled services, remaining loyal to the salon and/or you retention
Overall evaluation of self-worth selfesteem
Physical and psychological responses to demanding situations stress

cH 3 COMMUNICATING FOR SUCCESS Crossword

Type
Crossword
Description

COMMUNICATION WITH A CLIENT THAT DETERMINES WHAT THE CLIENTS WANTS AND NEEDS ARE CLIENT CONSULTATION
ALSO KNOWN AS CLIENT QUESTIONNAIRE, CONSULTATION CARD OR HEALTH HISTORY FORM CLIENT INTAKE FORM
THE ACT OF SHARING INFORMATION BETWEEN TWO PEOPLE SO THAT IT IS SUCCESSFULLY UNDERSTOOD EFFECTIVE COMMUNICATION
LISTENING TO A CLIENT AND THEN REPEATING IN YOUR OWN WORDS WHAT YOU THINK THE CLIENT IS TELLING YOU REFLECTIVE LISTENING
CLIENTS PERMANENT PROGRESS RECORD OF SERVICES RECEIVED, RESULTS, FORMULATIONS, AND PRODUCTS PURCHASED OR USED SERVICE RECORD CARD
____________ THE INTAKE FORM REVIEW
PREFORM A NEEDS __________MENT ASSESS
DISCOVER AND RATE THE CLIENT'S __________________ PREFERENCES
_________ THE CLIENTS CHARACTERISTICS ANALYZE
REVIEW THE CLIENT'S _____________ LIFESTYLE
ENCOURAGE THE CLIENT TO DESCRIBE STYLES OR SERVICES THAT THEY LIKE SHOW AND TELL
MAKE ______________ AS PART OF THE NEEDS ASSESSMENT RECOMMEND
____________ SERVICES UPSELL
DISCUSS UPKEEP AND ____________________ MAINTENANCE
REVIEW THE CONSULTATION (STEP 10) REPEAT

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

Social Skills Word Search

Type
Word Search
Description

Smart
Happy
Good Communicator
Easily Redirected
Reliable
Dependable
Mentor
Strong Academics
Focused
Team Player
Sympathy
Empathy
Diversity
Good listener
Resourceful
Honest
Attentive
Respectful
Responsible
Hard working