Type
Crossword
Description

Article Number KB0018277 has to do with hiring an employee into the NIFMS system as a __________ Retiree
Article Number KB0018222 has to do with ____________ an Initial New Hire Retiree Life Event Evaluating
If an incident is received in MAX the _________ _______ would be changed to Phone Contact Type
When assisting a customer listen for ____ _______ to fully understand the problem Key words
When waiting on a customer response email, you must follow up for ______ _____ in order to Resolve the ticket Three days
A Name and SSN together in an email is automatic ___ and must be reported PII
(CAC) Holder Receives NIFMS Login Error knowledge article can be found under the _____ _____ category Known Error
Any reply emails to or from the customer should be placed in the ____ ______ of the ticket Work Notes
Customers would reach out to their supervisor or contact _____HQ POC to request access to NIFMS (Hint: Check Shift Communication Channel) IMCOM
Roll On/Roll Off is better known as ____ RORO

OPSEC is not Puzzling Crossword

Type
Crossword
Description

What you should do to your anti-virus software on a regular basis UPDATE
What you should do to all papers with PII or other sensitive information SHRED
Where you should keep your badge when off-site Outofsite
An adversary is considered a _________ THREAT
"Computer1234" would be a bad example of this PASSWORD
Actions that mitigate a threat COUNTERMEASURES
An option to protect your credit FREEZE
What potential harm from poor OPSEC is called RISK
What you must do to emails containing Critical Information ENCRYPT
What a weakness in our practices or defenses is called VULNERABILITY
The type of information that OPSEC protects CRITICALINFORMATION
The number of steps in the OPSEC process FIVE
The Freedom of Information Act is for what type of information FOUO
It is very important to use privacy settings on _______________ SOCIAL MEDIA
What you should remove each time you walk away from your NMCI computer CAC
What you cannot take with your smartphone or camera anywhere onsite PICTURES
What you should practice whenever you discuss your work with anyone NEED TO KNOW
OPSEC is a _______ effort TEAM
What is the abbreviation of the list that shows the commands Critical Information CIL
The kind of email account you can't use to conduct Government business PERSONAL

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Email Basics Crossword

Type
Crossword
Description

List of names and e-mail addresses, created and stored by a user. Also called contacts folder. Address Book
Allows you to email two or more people without anyone being able to see the person who was the included in the sent email. It protects the identity/email address of all parties to the email. Blind Carbon Copy
Sends a message to additional recipients. All parties can see who is receiving the message. Carbon Copy
Send an exact copy of the e-mail to another person. The original sender of the message may not be aware that the message is being sent to another party Forward
Send an e-mail in response to an e-mail you have received. Reply
Send an e-mail to a group of people in response to an e-mail you have received. Reply to All
A heading at the top of an e-mail that identifies what the e-mail is about. Subject
A file added to an e-mail and sent along with it. Attachment
A group of email addresses saved to make it easier to send a message to everyone in the group via the group name. Mailing List
Abbreviation for Blind Carbon Copy BCC
Abbreviation for Carbon Copy CC
An email that has been started but not sent. Draft
A folder that houses deleted emails and cleans itself out every 30 days. Trash
A type of email pretending to be from a bank or trusted source in order to steal your personal information. Might be an offer saying free tickets, or collect your winnings. Phishing
Another word for Spam Mail Junk

College Knowledge Crossword

Type
Crossword
Description

What college students must pay to attend class tuition
People who have graduated from college are now that college's ________ alumni
Highest degree you can receive in graduate school phd
Traditionally a four-year degree Bachelors
General financial aid application FAFSA
College student's focus of study major
Reward for completion of a college program Degree
On campus student living buildings dorms
Academic record transcript
A place on campus to buy textbooks Bookstore
Students on Honor Rolls receive good _______ grades
The last exam you take in a course final
A course you must take before being able to take a different course prerequisite
Hands on science classes Labs
Campus staff who can assist you in choosing your coursework and major (2words) advisor
A person/thing that represents a college especially at sporting events mascot
Money for college you don't have to pay back Scholarship
Money borrowed for college you must repay loans
First -year college student freshman
A class you can take that is not required by your major or minor elective
Groups you belong to outside of class, such as sporting teams, clubs and organizations. extracurricular
A temporary job, usually in the field of your major Internship

Financial Literacy Terms Crossword

Type
Crossword
Description

one who takes risk and initiative to set up their own business entrepreneur
tax paid on business profits corporation tax
amount of pay you ear before any deductions are made gross pay
these are taken away from the tax amount you owe tax credit
the principle states that you cannot make a profit from insurance indemity
amount of pay you take home after all deductions net pay
an entrepreneur must be will to take this in order to set up a business risk
this principle state that you must tell the whole truth when applying for insurance utmost good faith
this type of checking account pay customers interest interest bearing
to designate oneself as the payee by signing a check endorse
a written order used to tell a bank to pay money from an account to a check holder check
Electronic Funds Transfer EFT
a check written to this person payee
not enough money in the account to cover the check insufficient funds
this type of account one person can make withdrawals single
this type of account are owed by more than one person joint
things that are necessary needs
things you would like to have wants
when you set money aside for a "rainy day" emergency funds
The amount of money you allocate to pay for items budget
everything you need, want or do requires what money
when you take money out of your bank account withdrawal
the amount of money you have available in your account balance
person identification number PIN
check returned to drawer's account and funds are withdrawn check clearing

Cyber Security Awareness Crossword

Type
Crossword
Description

Cyber security is a shared __________. Responsibility
This is commonly assigned to bank customers for use with ATMs and for use with debit cards. PIN
A malicious code that can infect your system. Virus
The use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes. Social engineering
You should never share your __________. Password
A clean desk policy is important in order to protect __________ information from being revealed. Sensitive
You should _____ a device before stepping away from it. Lock
Any data that could potentially be used to identify a particular person. PII
You should be careful when downloading __________ because it could be malicious. Software
You should _____ your administrator if an incident occurs. Contact
For a password to be secure, it should contain upper and lower case letters, numbers, and __________. Symbols
It is important to have antivirus installed on your computer and on your _______. Smart phone
The "s" in _____ stands for secure and indicated that communications with a webpage is encrypted. HTTPS

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

Pickleball Crossword

Type
Crossword
Description

The serve must be made ______________ underhand
the first serve of each side-out is made from the ______ -hand court right
points are scored only by the _______ _________ serving team
games are normally played to ________ points eleven
when the ball is served, the receiving team must let it _________ before returning bounce
The double bounce rule ____________ the serve and volley advantage and extends rallies eliminates
the ___-________ zone is the court area within 7 feet on both sides of the net non-volley
the non-volley zone is the commonly referred as the _________ kitchen
a ball contacting any line, except the non-volley zone line on a serve is consider __ in
a serve contacting the non-volley zone line is a ______ and a fault short
a ______ is any action that stops play because of a rule violation fault
a fault occurs when: a ________ does not land within the confines of the receiving court serve
players use a ____ toss to determine who will serve first coin
you should start in an _______ stance athletic
you can hit the ball forehand or __________ backhand
if the ball hits the net it switches to the ______ teams ball other
if it lands ___________ the service court it is illegal outside
after you hit a ball you should finish in a statue of _______ stand liberty
the serve will be served __________ to the other side diagonally
the 3rd number called out is the ______ ________ server number

Drive Safe Crossword

Type
Crossword
Description

Something to avoid while driving DISTRACTIONS
Do not do this on your phone while driving TEXTING
To not be intoxicated SOBER
This is required by law to drive LICENSE
Never leave them alone in a vehicle CHILD
Lack of this can cause impaired driving SLEEP
A lifesaving restraint SEATBELT
Watch for these to cross the road PEDESTRIANS
Turn these on for safety LIGHTS
Not all vehicle ______ _____________ operate the same way SAFETYFEATURES
People the driver is responsible for PASSENGERS
A pace by which you must abide by SPEEDLIMIT
How the driver indicates which way they are turning BLINKER
Regularly check your vehicle for RECALLS
Many vehicle crashes involve ______ error HUMAN

Student Professionalism Crossword

Type
Crossword
Description

Being focused on the purpose of your email request. Concise
Acknowledges receipt of email and understanding of communicated knowledge. Reply
This helps the recipient identify and catalog your email. Subjectline
A much more effective alternative to a demand? Request
Who are you? Name
Closes your email and should be customized to include all necessary contact and identifying information. Signature
This is the official avenue of communication from Truman. Trumanemail
Dr., Professor, Mr., Mrs., Ms., Sir, Ma'am. Preferredtitle
Avoid this by not asking information already previously communicated. Redundancy
Include this in the body of your email. Relevantinformation
Denotes the start of a new sentence and should be used sparingly. Capitalization
What should you run before sending your email? Spellcheck
What should every email communication begin with? Introduction
This is required while waiting for a response. Patience
Do not assume this with your email recipient. Familiarity
Indicates the correct reading of your writing and conveys tone of sentence. Punctuation
This helps us identify you as a Truman Student. BannerID
The necessary tone of your email. Professional
Thank You, Respectfully, Best Wishes, Sincerely. Closing
Email is not the same as... Texting