Type
Bingo Cards
Description

we are all Marketers
Is hospice about quality
loves music
patient care is top priority
barb is the best
loves the kc chiefs
has milked a cow
Is left handed
can salsa dance
Medicare pays for hospice
available 24/7
phone etiquette
13 months of bereavement
hospice 6 month or less
palliative care 24 more
communication

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National Hospice & Palliative Care Month 2019 Puzzle #1 Crossword

Type
Crossword
Description

Hospice treats the ________ instead of the disease. person
Hospice focuses on the __________ instead of just the patient. family
Hospice emphasizes the __________ of life. quality
Hospice uses the combined knowledge and skills of the _________ _________ to design a specific plan of care for each patient. interdisciplinary team
A person is eligible for hospice care with Scotland Regional Hospice when a physician has determined that his/her life expectancy is ________ months or less. six
In South Carolina, Scotland Regional Hospice serves residents living in areas of Marlboro, Dillon, and ________ counties. chesterfield
Scotland Regional Hospice Inpatient Facility morrisonmanor
_________ is a normal process that can leave people feeling lonely or unable to cope after losing a loved one. grief
The ______________ counselors at Scotland Regional Hospice are committed to the health and well-being of people anticipating or affected by the death of a loved one. bereavement
Scotland Regional Hospice holds a ___________ memorial service annually in November. The service is held as a remembrance of those we have lost in the last year. This year's service will take place on November 21. candlelight
Medicare requires that _________ hours equal at least five percent of Scotland Regional Hospice’s total patient care hours. volunteer
Scotland Regional Hospice's Medical Director is Dr. _____-____ estevesjute
In North Carolina, Scotland Regional Hospice serves residents living in areas of Scotland, Richmond, Hoke, and ______ counties. robeson
The most common statement made by families who chose hospice for their loved one is, "We wish we had known about hospice ________." sooner
Hospice represents only ______ percent of Medicare spending. Hospice care provides quality care to the terminally ill while saving the health care system money; about $2,800 per Medicare beneficiary per a recent Duke study. two
If a patient has had more than ______ hospital admissions in six months or less, please call Scotland Regional Hospice for an evaluation. three
Hospice care offers pain and symptom management while helping patients reach their ______ in the time that is left. goals
Spiritual assessment, intervention, comfort, and nurturing are services provided by the hospice _______. chaplain
Hospice _____ ______ are nurses who oversee the direction and coordination of a patient’s care — and the care provided for their caregivers and family — throughout their time in hospice. casemanagers
A hospice _____ assists with various personal care issues including changing bedding, changing clothing, bathing hospice patients and helping with hygienic routines such as brushing teeth and washing hair. CNA
The role of a hospice ______ ______ is to advocate for each patient's end-of-life wishes and help individuals address the emotional aspects of late-stage illnesses. social worker

Happy Nurses Week 2016 Crossword

Type
Crossword
Description

Improving quality of life by reducing the symptoms knowing we cannot cure the disease. palliation
Nursing presence is a non-pharmaceutical nursing intervention offered to patients who may not be responding to medications or other treatments to provide comfort and support. presence
Care provided to any person, any age, in any place to ensure the best quality of life. May be written as part of a palliative plan of care which is documented in CPRS palliative
Commonly used medications which can be used to palliate symptoms of pain or dyspnea opioids
Commonly used medications which can be used to palliate symptoms of anxiety or insomnia anxiolytic
Last name of GEC Service Chief. Silverman
Psychosocial, emotional, and spiritual process of grieving the loss of a loved one bereavement
Last name of our PCCT Social Worker. Dill-Bloomberg
Dr. Miller's first name. Maura
Last name of PCCT Nurse Practitioner Bhandari
Our hospice unit was dedicated in 2015 on the 19 of what month? August
Inability to sleep during the night insomnia
A national best practice and ritual to honor deceased Veterans after death The Final Journey
Care provided for terminally ill people with prognosis of 6 months or less hospice
An expected competency for all Nurses who provide palliative care compassion
Date the first Veteran was admitted to VA Hospice 19 October 2015
Last name of Hospice and Palliative Care Program Support Assistant Rodriguez
Symptom of impaired breathing related to advanced disease or active dying process dyspnea
Common expected effect of opioid use. Constipation
Last name of our Hospice Chaplain House
Last name of our Hospice Social Worker and Medical Center Bereavement Coordinator Valpatic

Medicare Terms Crossword

Type
Crossword
Description

means that your doctor, provider, or supplier must accept the Medicare-approved amount as full payment for covered services Assignment
this visit is available once every twelve months after the first twelve months of Part B coverage AnnualWellnessVisit
the percentage you pay for covered services after you have met your deductible Coinsurance
a fixed amount one pays to receive a medical service, usually at the time of service Copay
the amount one pays annually before the plan begins to pay. This does not apply to services that require a copay Deductible
is long lasting, used for a medical reason, and typically used in an individual's home DME
ESRD EndStageRenalDisease
the plan contract that gives detailed information about the plan, including: what is and is not covered, what an individual pays, etc. EOC
a monthly summary sent to an individual to let them know what services were billed, what was paid by whom, and what amount the individual is responsible to pay. EOB
in this type of plan you can only go to doctors, other health care providers, or hospitals in the plan’s network except in an urgent or emergency situation. HMO
care that is usually given when an individual has decided that they no longer want care to cure terminal illness and/or one’s doctor has determined that efforts to cure an illness aren’t working. Hospice
a status for individuals starting when one is formally admitted to a hospital with a doctor’s order Inpatient
a status for individuals getting emergency department services, observation services, surgery, lab tests, X-rays, or any other hospital services, and the doctor hasn’t written an order to admit them to a hospital as an inpatient Outpatient
in a PPO, you pay less if you use doctors, hospitals, and other health care providers that belong to the plan’s network PPO
the periodic payment to Medicare, an insurance company, or a health care plan for health or prescription drug coverage Premium
services to prevent illness or detect illness at an early stage Preventive
the doctor you see first for most health problems PrimaryCareDoctor
a written order from a primary care doctor for a patient to see a specialist or get certain medical services, often required by HMOs Referral

Health Care Systems Crossword

Type
Crossword
Description

What type of public health care agency is operated by the government? Official
The U.S. of health and human services is the official agency at what level? Federal
Health activities that take place at the international level go through what organization? World Health Organization
Health care that provides a diverse range of medical services is called? Acute Care
What is a one day surgical care center? Ambulatory Surgery Center
These provide follow up care to patients after hospitalization Outpatient Clinic
A hospital that is dependent on gifts & donations as a source of revenue Nonprofit
The philosophy of this is to maintain comfort as death approaches Hospice Care
Places for people who are not candidates residing in a nursing home Adult Day Care Center
Home with services that emphasizes privacy and choice Assisted Care
The monthly fee that a person must pay for health care insurance coverage Premium
What takes place after an acute illness or injury? Rehabilitation
Care that can be initiated at any stage of illness whether terminal or not Palliative Care
What is the need to hold costs within fixed limits? Cost Containment
Meets the health care needs of our veterans Veterans Health Administration
What program is for adults ages 65 and older? Medicare
What program provides medical assistance for low income families? Medicaid
Independent nonprofit organization that serves as an advisor to improve the nations health Institute of Medicine

Health Careers Chapter 2 Word Search

Type
Word Search
Description

assisted living
chain of command
clinic
copay
deductible
dental office
genetic counseling
government funded
HIPAA
HMO
home health
hospice
hospital
laboratory
long term care
medicaid
medical office
medicare
meidgap
mental health
organizational chart
palliative
PHI
PPO
premium
preventative care
privacy
provider list
rehabilitation clinic
SCHIPS
surgicenter
tricare
veterans
workers compensation

National Home Care and Hospice Month Word Search

Type
Word Search
Description

not for profit
home care
hospice
peterson
compassion
bereavement
social worker
aides
medications
spiritual
volunteers
therapy
caregiver
support
comfort
physician
nurse
chaplain

Hospice Crossword

Type
Crossword
Description

Hospice patients have been given a diagnosis of _______ months or less. SIX
do not resuscitate DNR
Mourning the loss of a loved one BEREAVEMENT
Providing care for the terminally ill HOSPICE
A person who provides day to day care for the terminally ill CAREGIVER
Freely offer to do something VOLUNTEER
Federal health insurance program for people who are 65 years or older MEDICARE
When a cure is impossible INCURABLE
The likely course of a disease or ailment PROGNOSIS
A person trained to care for the sick NURSE
Member of the clergy CHAPLAIN

Hospital Billing Crossword

Type
Crossword
Description

National Provider Identification NPI
The note received from the insurance company after getting medical services from a doctor or hospital. It tells what was billed, the payment amount approved or denied by the insurance, the amount paid, and what the patient must pay. EOB
Portion of the bill, as defined by the insurance company which the patient owes. Deductible
Advanced Beneficiary Notice ABN
A person or persons whose account that has been sent to a collection agency for further action. Bad Debt
The cost sharing part of the bill that the patients have to pay. Coinsurance
A part of the bill that we must write off because of billing agreements with insurance companies. Contractual Adjustment
A cost sharing part of the bill that is the patient’s responsibility to pay. Copay
A coding system used to describe what treatment or services were given to the patient by their provider. Used for hospital outpatient services billed on an UB and professional services billed on HCFA 1500s CPT code
How much cost sharing that the patient must pay for medical services often before their insurance starts to pay. Deductible
A code used for billing that describes the patient’s condition. Also called ICD-10 diagnosis code. Diagnosis code
Individual who is responsibility for the bill. Guarantor
Patient class in which the patient requires a higher degree of nursing and physician care. Inpatient
A person who is a policyholder of the insurance. Also known as the subscriber, policyholder, cardholder, or beneficiary. Insured
Type of service used by doctors and hospitals to decide whether a patient needs inpatient hospital care or whether they can recover at home or in an outpatient area. Usually charged by the hour. Observation
Any service received at a hospital or clinic that is not an inpatient status. Includes Emergence Room, Observation, and ancillary services. Outpatient
A form used by hospitals to file insurance claims for medical services. Used when billing for hospital technical services. UB
Part of medicare that helps pay for doctor services, outpatient care, and other medical services not paid for by Medicare Part A. Part B
Part of Medicare that usually referred to as Hospital Insurance, it helps pay for inpatient care in hospitals and hospices, as well as some skilled nursing costs. Part A
Claim form used by doctors to file insurance claims for medical services. Used when billing for professional services. HCFA
Medicare Secondary Questionnaire MSP
Hospital Billing (abv) HB
Professional Billing (abv) PB
After a patient is discharged from, the account status is changes from Open to DNB
Hospital Account HAR
A holding tank for accounts that we have identified has issues or needs follow up performed Workqueues
Hospital Clinic System used by WVUH EPIC

Basics of Health Insurance Crossword

Type
Crossword
Description

An established schedule of fees set for services performed by providers and paid by the patient fee for service
protection in return for periodic premium payments that provides reimbursement of expenses resulting from illness or injury Health insurance
the sum of money paid at the time of medical service; it is a form of coinsurance copayment
provision frequently is found in medical insurance policies whereby the policyholder and the insurance company share the cost of covered losses in a specified ratio coinsurance
Civilian Health and Medical Program of the Veterans Administration known as CHAMPUS
states that when an individual is covered under two insurance policies, the insurance plan of the policyholder whose birthday comes first in the calendar year (month and day, not year) becomes the primary insurance. birthday rule
A term used in managed care for an approved referral authorization
a payment method used by many managed care organizations in which a fixed amount of money is reimbursed to the provider for patients enrolled during a specific period of time, no matter what services were received or how many visits were made. Capitation
a letter or statement from Medicare that describes what was paid, denied, or reduced in payment. EOMB
Pays expenses involved in the care of the teeth and gums Dental care
Protects a person in the event of a certain type of accident, such as an airplane crash Special risk insurance
Often includes benefits for medical expenses payable to individuals who are injured in the insured person’s home or during an automobile accident Liability insurance
Covers a continuum of maintenance and health services for chronically ill, disabled, or mentally retarded individuals Vision care
Provides payment of a specified amount on the insured’s death Life insurance
Pays the cost of all or part of the insured person’s hospital room and board and specific hospital services Hospitalization
a review of individual cases by a committee to make sure services are medically necessary and to study how providers use medical care resources utilization review
40. An insurance term used when a primary care provider wants to send a patient to a specialist referral
periodic (monthly, quarterly, or annual) payment of a specific sum of money to an insurance company for which the insurer, in return, agrees to provide certain benefits premium
person who pays a premium to an insurance company and in whose name the policy is written in exchange for the insurance protection provided by a policy of insurance policyholder
a general practice or nonspecialist provider or physician responsible for the care of a patient for some health maintenance organizations gatekeeper

Medicare Crossword

Type
Crossword
Description

A federal health insurance program for people over 65, disabled or have End State Renal Disease Medicare
Covers inpatient care in hospitals, skilled nursing facilities and some hospice and home health Part A
Covers doctors services, outpatient care, PT/OT and some home health. PART B
Allows private health insurance companies to provide Medicare benefits through HMO's & PPO's Part C
_________________ Plans take the place of original Mediare. Advantage
coverage that helps lower prescription drug costs Part D
Beneficiary's Policy number HICN
Beginning _____ 2018, we will see new cards without SSN's April
Includes individuals enrolled in Medicare A&B and Medicaid Dual Eligibility
Dual eligible patients are 65 year old or disabled and ______________ Low Income
__________ Covers all or part of Medicare co-pays, co-insurance and deductibles for those with dual eligibility Medicaid
When Medicare does not have primary payment responsibility it is known as Medicare ________ payer. Secondary
End Stage Renal Disease ESRD
Group Health Plan GHP