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Hospitality Crossword


Restaurant person who is a trained and knowledgeable wine professional sommelier
A hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations concierge
Maid in a hotel who cleans the rooms housekeeper
A person employed in a hotel to receive guests and deal with their bookings receptionist
Hotel employee who handles calls from guests who want to make a room reservation reservationist
A professional cook chef
Person who accepts orders from the dining room, relays them to the appropriate stations of the kitchen, and checks each plate before it leaves the kitchen aboyeur
Tip Gratuity
Food list Menu
Employee who delivers luggage to your hotel room porter
A place to stay with lots of rooms Hotel
Another term for a booking reservation
Head waiter Maitre d
Person responsible for washing up, cleaning and basic food preparation kitchen porter
What you need to pay at the end of your meal Bill



The process of taking control over another corporation by purchasing Acquisition
Acknowledgement of employees performance or achievements Recognition
The act of enlisting people for job Recruitment
the act of dismissing an employee redundancy
an unauthorized and illegal strike that occurs during the term of an existing contract wildcatstrike
The knowledge, skills and abilities required to perform a specific task or function competencies
The approach to managing people and their performance Appraisal
A complaint brought by one party to an employment contract against another party. grievance
The process of introducing a new employee into the organization induction
The favoring of one group of people to the detriment of others. Discrimination
A one-to-one process between an outside trainer and an employee mentoring
The process of discussion with a view to mutual settlement negotiation
The business practice of hiring a party outside a company outsourcing
Disciplinary action resulting in an employee being sent home without pay for a specified period of time Suspension

Insurance Vocabulary Crossword


A U.S. law that creates a payroll tax requiring a deduction from the employees and employers. FICA
Provides assistance to people with an inadequate or no income. Social Security
A program under the US Social Security Administration. Medicare
In an insurance policy that you have to pay out of pocket by the policyholder. Deductiable
Choice of a high monthly payment and low deductible or high deductible and low monthly payment. Options
Insurance that pays for an employee's medical care in the event that he/she is injured at work. Workers' Compensation
type of vehicle, coverage needed, credit score, age, driving record, marital status Auto Insurance Premiums
Payment by a United States agency to unemployed people. Unemployment Compensation
payment made by a beneficiary (especially for health services) in addition to that made by an insurer. Co-Pay
Protection against financial loss that would result from the premature death of an insured. Life Insurance
Jointly funded by the states and the federal government. Medicaid
Pays and benefits employees receive when they leave employment at a company. Severance Package

Patient Access Crossword


federal health insurance plan primarily for seniors medicare
setting for inpatient care hospital
federal law requiring employer to permit employees to continue their group health insurance coverage after termination cobra
conducting ourselves ethically and within the law of business practice compliance
collection and storage on patient demographic, insurance and clinical data registration
official count/list of patient population census
document verifying patient name identification
portion of bill that beneficiary must pay once insurance benefits have begun copay
a practice to reduce anxiety aidet
joint federal and state program to provide medical insurance for the poor medicaid
having a short, relatively severe course acute
not to be disclosed confidential
making an appointment scheduling
ambulatory patient outpatient
admitted for multi-day stay inpatient
healthcare consumer patient
ABN Advance _______ notice beneficiary
MSP Medicare ________ payor secondary
EMTALA Emergency Medical Treatment and ______ Act labor

Educational and Career Exploration Crossword


A trainee engages in learning an occupation under the guidance and direction of a skilled worker; a 3-4 year training program on-the- job training with related technical instruction. apprenticeship
Advising, Placement, and Retention System – an assessment-advising program designed to identify the basic skill levels of students as they enter two-year institutions. ASSET
Armed Services Vocational Aptitude Battery – is a test developed and maintained by the United States Department of Defense. ASVAB
Achieved after completion of a curriculum meeting the demands of a 4- year college program. Bachelors degree
A written statement that is accepted as proof of certain facts; often relating to the attainment of specific skills. Certificate
Postsecondary career, educational and financial planning site; provides comprehensive information in a web-based format of middle and high school students, parents, and counselors. This site includes comparative information about all of North Carolina’s two and four year postsecondary institutions, financial aid, and application services. This program is a partnership among the University of North Carolina General Administration, the College Foundation of North Carolina, and the State Educational Assistance Authority. CFNC
A postsecondary school where a student might receive a bachelor’s degree, master’s, or doctoral degree in a specific discipline. College/University
Type of college with up to 2-year programs leading to certificates, diplomas, or associate degrees. Community college
Paid employment with an educational component provided in a career-technical class and supervised by school personnel. Cooperative education
A pathway, which a student selects in high school. Course of study
End-of- course assessment. EOC
A purpose/objective. Goals
Allows the student the opportunity to observe and participate in activities related to a career field; supervised by school personnel and related to the student’s career choice. (May be paid or unpaid) Internship
A short-term experience that allows the student to follow an experienced worker and see the day-to- day activities of a particular career. Job shadowing
An advanced 2-year program completed after attainment of a bachelor’s degree. Masters degree
A certified, experienced, skilled craftsperson that has successfully completed an apprenticeship program. Journey Worker
Special skills may be developed through educational programs in the armed services. Military
Paid employment that is not supervised by school personnel; may or may not be related to the student’s career choice. Parttime jobs
Education after high school. Postsecondary
A privately owned school that operates for profit for those seeking vocational training. Proprietary school
Preliminary Scholastic Aptitude Test: A practice test that measures the critical thinking, mathematical reasoning, and writing skills that students need to do college-level work. PSAT
Education and training provided by an employer that usually takes place at a work site. On the job training
Scholastic Aptitude Test – a test that measures the critical thinking mathematical, reasoning, and writing skills students need to do college-level work. SAT
(CTSO-Career and Technical Student Organization) Vocational student organization; nonprofit, national organization with state and local chapters that exist to develop leadership skills and good citizenship among members; each organization is composed of vocational students interested in a specific occupational area. Student organizations
Practices used to prepare for learning and assessment of subject matter. Study habits
Practices used to prepare for learning and assessment of subject matter. Test-taking skills
An academic record; an official record of grades earned during a high school career. Transcript
Vocational Competency Achievement Tracking System is a competency-based instructional management system that focuses on the individual student and tracks his/her achievement in relation to a predetermined set of core competencies. VOCATS
A contribution of free labor, usually to a non-profit organization. Volunteer

Compliance Crossword Puzzle


Occupational Safety and _________ Administration Health
FERC Order 706 governs these Standards CIP
Generally ________________ Accounting Principles Accounting
ATC’s FERC formula rates are housed within this MISO
An ATC ___________ has a $50,000 expenditure authorization limit Manager
Escheatment is the process of turning over ___________ property to a state authority Unclaimed
The frequency of completing ATC’s Business Ethics Questionnaire Annual
Regulation (acronym) enacted in 1996 aimed at ensuring medical records, medical billing, and patient accounts meet certain consistent standards with regard to documentation, handling, and privacy HIPAA
An employee may take maternity leave under the ________ and Medical Leave Act Family
The heading on Page 3 of ATC’s Code of Conduct: Doing What’s _________ Right
Tax (acronym) imposed on both employees and employers to fund Social Security and Medicare FICA
The Federal _____________ Guidelines outline the seven elements of an effective compliance program Sentencing
Tone at the ________ Top
An anonymous way to report an ethics or compliance concern Helpline
The number of members on ATC’s Policy & Ethics Committee Four
________________ Reliability Organization Midwest
Juanita Banks is ATC’s Designated ___________ Officer Compliance
Substantiated ethics and/or compliance violations are reported to ATC’s ____________ Committee Audit
Enterprise ____________ Management Information
Regulatory entity (acronym) that assists in the protection of employment discrimination on the basis of race, sex, religion, national origin, and a variety of other characteristics EEOC
Information should be classified as ATC __________ Information when the unauthorized disclosure, alteration, or destruction of that information could expose the Company to a significant level of risk Confidential
Controls for providing Users the means to verify or validate a claimed identity through the presentation of something they know (e.g., passwords), something they own (e.g., hardware token), or something they are (e.g., fingerprint, biometrics, etc.). Authentication
Per the Acceptable Use of Electronic Resources Policy, data moved to removable media sources (e.g. USB, CD, etc.) must be ___________. Encrypted
Ways to report potential issues or concerns are outlined in ATC’s Open ______ Policy Door
Employment ______________ and Professional References Policy Verification
Accepting a gift card from a supplier vying for business at ATC represents a Conflict of ________ Interest
Per the External Communications & Social Media Policy, do not represent yourself as a ____________ for ATC Spokesperson
Per the Gifts & Entertianment Policy, all tangible gifts given to an ATC employee, regardless of dollar amount, must be reported to _________ Payroll
Environmental ____________ Agency Protection
A competitive _________ is required to procure services over $100,000 Bid
___________ Oxley Act was instituted in 2002, as a result of a series of high-profile financial scandals Sarbanes
Per NERC, Critical __________ are facilities, systems, and equipment which, if destroyed, degraded, or otherwise rendered unavailable, would affect the reliability or operability of the bulk electric system Assets
Personnel Risk ____________ Policy Assessment
The Travel & Expense Policy governs transactions inputted into this system Concur
___________ employees who do not charge time to project work orders only need to report their exception time (e.g. vacation, sick, personal, or floating holiday hours) each pay period Exempt
Per ATC’s Code of Conduct, each ATC employee has a responsibility to promptly _________ any known violation or dishonest, unethical, or illegal conduct Report
_______ % of ATC’s corporate goal attainment ties to Reliability Compliance Fifteen
Behavior Based _________ Observations Safety

Human Resources Crossword


The action of finding new people to join an organization. Recruitment
Dealing with what is good and bad, or right and wrong. Ethics
Protecting employees from injuries due to work-related accidents. Safety
All rewards a person receives in the form of wages. Compensation
The department of a business or organization that deals with the hiring, administration, and training of personnel. HumanResources
A type of employment test that involves a conversation between a job applicant and representative of the employing organization. Interview
Includes a variety of elements, including work environment, company mission, value, ethics, expectations, and goals. Culture
An experienced and trusted adviser. Mentor
Refers to the steps taken within a company to encourage each employee's professional and personal growth. Development
Refers to the ability of an organization to retain its employees. Retention

Financial Literacy: Taxes and Paychecks Crossword


National legislative body of U.S consisting of the Senate and House of Representatives as a continuous institution. Congress
International Revenue Service; federal bureau which collects taxes every year and turns the money over to the Treasury Department to cover expenses of the U.S. government IRS
Executive agency responsible for promoting economic prosperity and ensuring financial security of the United States U.S Treasury
Amount, based on percentage of one's taxable income, paid to the U.S., and in some cases, to the state in which one lives Income Tax
Amount, based on a percentage of a purchase, paid to a state and local governments and school districts. Sales Tax
Amount, based on a percentage of property value, paid to local governments and school districts in which one lives. Property Tax
Tax similar to a sales tax, imposed on some goods. Excise Tax
Amount, based on the value of one's estate, which one heirs or beneficiaries will pay to the government upon one's death. Estate Tax
Tax imposed on the transfer of money or property from one living person to another by gift, payable by the donor. Gift Tax
Person who relies on another for financial support. Dependent
Amount deducted from a paycheck by an employer in the employee's behalf to pay federal income taxes based in the number of personal allowances claimed Federal Withholding
Federal Insurance Contribution Act; a Social Security retirement tax FICA
Amount of income before taxes and other deductions Gross Pay
Program under the U.S Social Security Administration which reimburses hospital and physicians for medical care provided to qualifying people over 65 year old Medicare
amount of income after taxes and other deductions (take home pay) Net Pay
Government program which provided economic assistance to a person faced with unemployment, disability or old age Social Security
Monetary credits received on one's tax return for each person claimed as a dependent Allowance
Amount paid before commission Base Salary
Fixed amount of money paid to a person on a regular basis for services rendered Commission
Sum of money given to an employee in addition to the employee's usual compensation Bonus
Payment for work done per hourly. Hourly Wage
Base hourly wage set by the federal government. Minimum Wage
Salary range set by the government for all government jobs. Official Salary Schedule
Payment for additional work done outside of regular hours. Overtime
Amount of money one is paid at the beginning of a job. Starting Salary
Percentage pay of each sale, no base salary is available. Straight Commision
Amount of one's salary remaining after federal, state and often city income taxes and various other deductions have been withheld Take-home Pay
Fixed amount of money paid to a person on a regular basis Salary
Working on a contractual basis rather than being employed by a specific company, giving tax and income responsibility to the worker Contract Labor

Health Insurance Crossword Puzzle


What does the acronym PPO stand for? Preferred Provider Organization
What is the acronym for Health Maintenance Organization? HMO
There are two types of medical billing: Institutional and _______________________. Professional
An __________ is a statement sent by a health insurance company to covered individuals explaining what medical treatments and/or services were paid for on their behalf. EOB
What type of claim form is used by hospitals? UB-04
Another name for a Health Information Specialist is a _________________________ Specialist. Reimbursement
An _____________________________ is a digital version of the traditional paper-based medical record for an individual. The EMR represents a medical record within a single facility, such as a doctor's office or a clinic. EMR
What is the amount you pay for health care services before your health insurance begins to pay? Deductible
A __________ is a fixed amount you pay for a health care service? Copay
A primary care physician is also known as a _______________________. Gatekeeper
What is the abbreviation for out-of-network? OON
What is the abbreviation for in-network? INN
What type of managed care plan lets you choose between an HMO or a PPO each time you need care? POS
How many parts does Medicare have? Four
A 1996 federal law that is sometimes called the "privacy rule", outlining how certain entities can use or disclose personal health information. HIPAA
The reason for the visit or surgery that defines the disease process or injury. Medical Necessity
M48.1 is an example of what type of code? ICD-10
What does UB stand for in UB-04? Uniform Bill
The healthcare system, funded by the U.S. Department of Defense, that active and retired military and their dependents use. Tricare
The entity that reimburses the provider for services. Insurance companies, Medicare, Medicaid, and third-party administrators are all payers in the healthcare industry. Payer
Any health care plan, provider, or service that transmits health care information in an electronic form and is thereby governed by laws and regulations in the handling of such data. It's called a covered _______________? Entity

HR Word Find Word Search

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Merit increase
Protected Category
Employee Relations
Worker's Compensation
Leave of Absence
memo to file