Type
Bingo Cards
Description

CONSUMER LOAN DISCUSSION
$250 PROMO DISCUSSION
HOME EQUITY DISCUSSION
CLOSED PARTNER REFERRAL
CLOSED RELATIONSHIP PRODUCT
CLOSED CONVENIENCE PRODUCT
MAKE A CUSTOMER SMILE
LEARN SOMETHING NEW & SHARE!
UNCOVER A LIFE EVENT
CUSTOMER SAYS THANK YOU!
ENROLL IN ONLINE BANKING
ENROLL IN BILL PAY
SET UP AN APPT FOR MEGAN
CLOSED CREDIT CARD
OFFER COFFEE OR WATER
GREET CUSTOMER BY NAME
INTRODUCE TO BM, CSM OR RB
ENCOURAGE A COWORKER
HAND OUT A DOG TREAT
EDUCATE CUSTOMER ON FRAUD
HAND OUT 3.49% BUSINESS CARD
TELL A CUSTOMER THANK YOU!
ENROLL IN MOBILE BANKING
SEND A TYVM

    Customize    

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

BINGO FOR TEAM MONTPELIER

Type
Bingo Cards
Description

GREET CUSTOMER BY NAME
INTERNET BANKING INTRODUCTION
HOME EQUITY PROMO DISCUSSION
BILL PAY CONVERSATION
$250 PROMO DISCUSSION
TELL A CUSTOMER THANK YOU!
GIVE A CUSTOMER CASH BACK
UNCOVER LIFE EVENT
ANSWER A PHONE CALL
CASH A CUSTOMER CHECK
CUSTOMER WEEKEND PLANS?
GET A CUSTOMER TO SMILE!
CUSTOMER SAYS THANK YOU!
REFER TO ADD POD
SET UP AN APPT FOR SASHA
DISCUSS NEW HH CHECKING
SEND AN INTRODUCTION
SHOW YOUR APPRECIATION
HAND OUT ELAN APP
GO ABOVE AND BEYOND
UNCOVER A LENDING OPPORTUNITY
CUSTOMER WEARS PURPLE
CUSTOMER HAS BLUE CAR
TRUCK AT DRIVE UP

    Customize    

Banking 101 Crossword

Type
Crossword
Description

Deposit Check by Phone Mobile Deposit
Ability to overdraw account Bounce Protection
Acct type with low monthly transaction volume(generally less than 200 items) Basic Business
A higher earing interest bearing acct for individuals with larger balances and limited transaction usage Money Market
Ability to pay bills from account BillPay
Another option to recieving statements eStatements
Business Customers can utilize this feature to offer payment arrangement to their customers other than cash or checks CashManagement
HIghly effective at check fraud prevention Positive Pay
Product that automatically moves money from one acct to another at end of day Sweeps
Automated Clearing House ACH
Automated Funds Transfer AFTS
Limit of $1500 per day for purchases POS Limit
Limit of $500 withdrawn in a 24 hr period ATM Limit
Convenience Product to reconcile transactions, transfer money between accounts, pay loan payments, etc Online Banking

Accounting Basics Crossword

Type
Crossword
Description

Anything you own Asset
Assets, Liabilities, and Owners Equity appear on this form Balance Sheet
When expenses are greater than revenue you have a Net Loss
An example of Revenue is Sales
When you owe money Liability
In accounting at least ____________ accounts are affected in a transaction two
This affects owners equity drawing
Revenue, expenses and net income/loss are shown on income statement
__________ is an asset cash
When a customer owes you money receivable
When you owe money payable
Sales minus expenses net income
The fourth step in the accounting cycle is Worksheet
The _________________ entries come from the worksheet Adjusting
The ___________________ entries are done at the end of every month closing

CUSTOMER SATISFACTION Crossword

Type
Crossword
Description

Never leave the ___ ____ door unattended. JETBRIDGE
Meal vouchers are issued for delays greater than___ ___. FOURHOURS
We always _____ PAX for flying with Spirit THANK
We _____ the destination with PAX during the check-in process. confirm
____ the spirit way by being helpful and courteous. living
Treating the PAX & Co-Workers with courtesy and ____. respect
Assist PAX with the self check-in procedure at the____. kiosk
in delayed situation it is important to keeping the PAX relaxed and ____ informed
____ calls are made daily to inform PAX on there lost/delayed courtesy
We always give ____ away because they are free smiles
____ the bag policy prior to the boarding process at the counter and gate. explain
It is important to have ____ when explaining the SPIRIT policy’s consistancy
We always thrive to meet our ____ commitments
We thank our ____ for there service. military
Its important to show our passengers we ____ care
Tagging bags to the correct ______ is very important. destination
It is important to look and be ___in the work place professional
Being ____ in the work place helps the day function better. positive
It is important to keep a health work ____. envirement
____ _____ is signed for golf bags, car seats, valuable limitedliability
The counter closes ____ min prior to departure. fortyfive
It is important to ___ records when needed document
We pink tag ___ check-ins and sign bag tags. late
Working together helps to create a strong ____. environment
Bags are tagged ____ over 50lbs heavy
Document the PNR with drop off and pick up information for ____. UMNR
We can find helpful information in ___ ___ Spirit help
It is important to establish/maintain ___ contact eye
When making a reservation always _____ customers itinerary. recap
Check weekly for new ___ that need to be done. CSM
Always check __ at first point of contact. ID
Insure PAX is willing and able to assist in any emergency when sitting in an ____ row. exit
Enter special survives in as a ___ SSR
It is important to be efficient and quick during the ____ process. boarding
Getting planes out ____ to meet our departures. ontime
Use APIS and ___ for checking in international customers timatic
It is unlawful to discriminate due to ____. race
____ is not permitted in the work place. harassment
Respecting ____ by not discussing Co-Workers heal issues with others. boundries
_____ and roomers can be a virus in the work place. negativity

TEST 3 - BANKING AND SIMPLE INTEREST Crossword

Type
Crossword
Description

An account at a bank that allows a customer to deposit money, make withdrawals, and make transfers from the funds on deposit checking account
A financial institution licensed to receive deposits and provide financial services to the public bank
Adding money to your account deposit
taking money out of your account withdrawal
a piece of paper that tells a bank to pay money from an account to the payee on the paper check
looks l ike a credit card but money is immediately taken out of checking account when this is used. debit card
an electronic transfer of money directly into your checking account direct deposit
insufficient funds in the account or a negative balance overdraft
automated teller machine atm
to use a debit card you need to know your _________ pin
in this type of checking account, only one person can make withdrawals single
a record of all transactions in your checking account check register
a withdrawal from your account shows up as a _________ on your register debit
a deposit to your account shows up as a __________ on your register credit
a printed statement that you get in the mail that shows all of your transactions and current balance bank statement
money the bank adds to your savings account as payment for using your money interest
interest that is calculated only one time on the original principal simple
the original amount your deposit to open a savings account principal
the account balance after the interest has been added future value
the piece of paper you give the bank when making a deposity to your account deposit slip
the receiver of the transfered funds (from a check) payee
signing the back of a check written to you saying you are the payee endorse
what does the "r" stand for in the simple interest formula? rate

Accounting Terms: Back to Basics Crossword

Type
Crossword
Description

describes the sources and uses of cash for a reporting period Statement of cash flows
charge for using money until repaid at a future date Interest
security that represents ownership in a corporation; holders exercise control by electing a board of directors and voting on corporate policy Common stock
amount by which a company's value exceeds the value of its individual assets and liabilities Goodwill
class of ownership in a corporation that has a higher claim on its assets and earnings than common stock Preferred stock
net sales minus cost of goods sold Gross profit
record within an accounting system where increases and decreases in a specific asset, liability, equity, revenue, or expense are entered and stored Account
process of allocating the cost of an intangible asset to expense over its estimated useful life Amortization
an entry that increases asset and expense accounts, and decreases liability, equity ad revenue accounts Debit
income statement, balance sheet, statement of changes in owner’s equity, and statement of cash flows Financial statements
customers and other individuals and organizations who owe a company Debtors
journal entry at the end of an accounting period to bring an asset or liability account to its proper amount and update the related expense or revenue account Adjusting entry
total cost of an asset less its accumulated depreciation Book value
an asset created by selling products or services on credit Accounts receivable
method to assign cost to inventory that assumes items are sold in the order acquired FIFO
entity created by law and separate from its owners Corporation
inflows of assets in exchange for products and services provided to customers as part of a company’s operations Revenues
length of time an asset will be productively used in the operations of a business Useful life
occurs when expenses exceed revenues Net loss
merchandise a company owns and expects to sell in its normal operations Inventory
estimate of amount to be recovered at the end of an asset's useful life Salvage value
expense created by allocating the cost of plant and equipment to periods in which they are used; represents the expense of using an asset Depreciation
resources owned or controlled by a company that provide expected future benefits to the company Assets
a liability created by buying products or services on credit Account payable
obligations due to be paid or settled within the longer of one year of the operating cycle Current liabilities
equals a corporation’s accumulated net income (loss) for all prior periods that has not been distributed to shareholders Retained earnings

Personal Finance Vocabulary Crossword

Type
Crossword
Description

A card that allows an individual to charge the cost of a purchase to a credit account (instant loan) Credit Card
Types of money Currency
Number that identifies your account Account Number
A plan for spending one's money Budget
The existing amount in an account Balance
Adding money to an account Deposit
Money taken out of an account Withdrawal
A number at the bottom of a check that indicates the bank it was issued from Routing Number
Activity within an account, either a deposit, transfer, or withdrawal Transaction
A secret code you need to be able to use an ATM PIN
To sign your name on the back of a check Endorse
Works like a check where money is taken from your checking account Debit Card
An order to pay money from your checking account to a person or company Check
An account where money can be spent with either a debit card or checks Checking Account
Money the bank pays you for keeping your money in a savings account Interest
A monthly report or bill from a bank or credit card company Statement
A record of withdrawals (checks) and deposits made into an account Register
Money set aside in a bank that earns interest Savings Account

Community Connections Word Search

Type
Word Search
Description

Drivers License
Mentor
Daily living
Volunteer
Bills
Eye contact
Posture
Smile
Customers
Uniform
Responsibility
Resume
Supervisor
Planning
College
Education
Finance
Degree
Credit card
Debit card
Bank account
Payroll
Schedule
Commitment
Retirement
Residence
Group home
Professionals
Self esteem
Independent
Shopping
Spending
Thank you
Please
Handshake
Greeter
Greet
Coworker
Staff
Work history
Manager
Interviews
Uniforms
Packing
Warehouse
Cashier
Job
Hourly
Clock out
Clock in
Employee
Employer

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

    Customize