We should include feeling and content when we do this?
Avoid _____ or Judgmental Statements when focusing on the Member/Co Worker.
"Let me take a look at that right now!" is a statement that demonstrates how to Communicate _____.
"You were smart to bring it to our attention" is considered a ________?
_____ confidence is a way to enhance Self Esteem.
When Managing a Complaint it is important to ________.
Asking _____ is an important step to resolve a member's problem.
Finding _____ is a skill that demonstrates personal responsibility.
Avoid _____ when working with a member.
It's important to follow through on _____.
When resolving a problem, explain how the problem occurred, what can be _____ and _____ for reaction.
Offer _____ when managing a complaint.
Continue to focus on the member/co-worker by ____ what you're doing.
"How does that sound?" is an example of _____ for reaction.
Taking what the member or co-worker said and restating it back to them in their own words is _____?
Nodding your head is a way to _____ what you are hearing and that you understand?
We should always _____ excuses.
Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.
Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.
Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.
The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.
Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.
For the easiest crossword templates, WordMint is the way to go!
For a quick and easy pre-made template, simply search through WordMint’s existing 500,000+ templates. With so many to choose from, you’re bound to find the right one for you!
Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.
Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.
If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.
All of our templates can be exported into Microsoft Word to easily print, or you can save your work as a PDF to print for the entire class. Your puzzles get saved into your account for easy access and printing in the future, so you don’t need to worry about saving them at work or at home!
Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.
We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.