Type
Word Search
Description

caring
connect
customer
delight
empathy
excellent
FACE
friendly
helpful
power words
smile
surprise
tone
willingness
WOW

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Customer Service Excellence Word Search

Type
Word Search
Description

Culture
Emotional Intelligence
Smile
Prompt
Yes
Skilled
Memorable
Interesting
Consistent
Communicate
Understanding
Inviting
Fantastic
Ideal
Amazing
Kind
Welcome
Thanks
Essential
Empathy
Happy
Awesome
Wow
Spectacular
Superb
Outstanding
Excellent

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

Employee Appreciation Word Search

Type
Word Search
Description

Approachable
Awesome
Delightful
Diligent
Dynamite
Excellent
Fabulous
Fantastic
Flyer Friendly
Great Job
Marvelous
Outstanding
Super
Superb
Terrific
Thank You
Thanks
Well Done
Wonerful
WOW

NATIONAL CUSTOMER SERVICE WEEK Word Search

Type
Word Search
Description

APPROVED
BANKER
CHARLOTTE
CUSTOMER SERVICE
EXCELLENCE
FOOD
FRIENDS
GAMES
MANILA
MEL ROCKS
PHOENIX
QUALITY
RAPPORT
TAILGATE
WOW

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Kind Words Word Search

Type
Word Search
Description

accepting
amazing
beautiful
blessed
caring
charming
compassionate
cute
delightful
friendly
funny
generous
gentle
good
happy
helpful
intelligent
interesting
joyful
kind
loving
loyal
magnificent
nice
nurturing
polite
respect
smile
sweet
thankful
thoughtful
warm
wonderful

Customer Service Week Word Search

Type
Word Search
Description

COMMUNICATION
CUSTOMER
EFFICIENT
EXCELLENCE
FRIENDLY
HELPFUL
MOTIVATIONAL
OUTSTANDING
PATIENTS
POSITIVE
PROFESSIONAL
RELIABLE
SERVICE
SKILLFUL
SMILE

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE