Pathway to Success - Esthetics II - Quiz PREP Worksheet

Appropriate work setting behavior
When an esthetician goes above and beyond what a competitor offers
When a client is offered an additional service than scheduled for
Business cards are an example of what type of investment
To manage a client's feeling or opinion about you
Guiding principles for how an esthetician conducts himself or herself
Another word for one's self-worth
The list of clients who could not be booked on a day and time requested
The timeframe during which an esthetician should make a positive impression
An identifying label or logo of an individual, product or service
To direct marketing efforts to a certain group of individuals
Communication given by one's body movement
A daily routine of maintaining the body's cleanliness
Response to demanding situations that impact the physical and mental health
A collection of before/after pictures, certifications and certificates on paper or digital format
A question that allows for elaboration in its response
Summarizing the words heard by someone
Booking a client for their next appointment, once current service is complete
Professional products recommended to and purchased by a client
The information collected to be used to develop a solution for a client
When you attend a social event to meet new potential clients
A signed agreement between the esthetician and client regarding the outcome of chemical peel
The percentage of retail products sold to clients, the esthetician takes home
The job profile which outlines the responsibilities, duties and expectations for a role
Unspoken communication, use of body language, eye contact or facial expressions
Questions which have one word responses and leave not opportunity for elaboration