Type
Crossword
Description

This crossword contains the following questions and answers:

Shows the customer we were listening to them ACKNOWLEDGE
To tell the customer what you have done for them ASSURE
Confirm the customers decisions AFFIRM
Show the customers we value them APPRECIATE
My goal is to ensure you are 100% satisfied with the services I have provided today and that I have resolved all your reasons for calling. ClosingScript
The ability to understand and share the feelings or views of the customer. Empathy
A way to show a customer appreciation. ThankYou
How to treat a customer respectful
The goal is to create an overall positive experience
What this crossword is about CSAT
The _____________ is required!! two part close

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

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Character Traits Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

willing to take risks or to try out new methods, ideas, or experiences adventurous
readily feeling or showing fondness or tenderness affectionate
lbaliitrn brilliant
not showing or feeling nervousness, anger, or other emotions calm
to care caring
The model was very _________ walking down the runway. confident
poeticorva cooperative
The monkey named george was ______. curious
if you can depend on someone they are... dependable
having made a firm decision and being resolved not to change it. determined
the opposite of unfair fair
gceeerin energetic
having or showing intense and eager enjoyment, interest, or approval. enthusiastic
endrifyl friendly
if you are ______ you can make people laugh funny
the _______ man gave someone $100. generous
to be full of hope hopeful
to have a good imaginary imaginative
free from outside control; not depending on another's authority. independent
he never does his homework because he is too ____ lazy
to be able to love lovable
he never cheated on his girlfriend because he was ______ loyal
to be full of peace peaceful
he showed off his new shoes becasue he was ______ of them. proud
we say thank you to be _________. polite
elbailer reliable
able to be social sociable
he got all As becasue we was ________ smart
dssutiou studious
tcepser respect
ytilibirespon responibility
to be fair fairness
to care caring
to be a citizen citizenship
to be truthful truthfulness

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QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

These bingo cards contain the following answers:

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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Customer Service Word Search

Type
Word Search
Description

This word search contains the following answers:

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

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Marketing Basics Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants Marketing
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants SportsMarketing
Goods and Services Product
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals MarketingConcept
One that buys goods or services Customers
An ardent devotee; an enthusiast Fan
the repeat purchasing of a good or service by a consumer Loyalty
when an individual reacts to events that occur to the team or player as if the events happened to him or her. Identification
the potential customers with shared needs who have the desire and ability to buy a product Market
statistics that describe population in terms of personal characteristics Demographics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion MarketingMix

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Ch. 1 What is Sports and Entertainment Marketing? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

shared characteristics of a group, such as age, marital status, gender, ethnic background, income level, and education level Demographics
the amount of money individuals have available to spend after paying for the necessities of life and other fixed expenses, such as housing and car payments Discretionary income
the locations and methods used to make products available to customers Distribution
some type of performance that people are willing to spend their money and spare time watching Entertainment
the number of times per advertisement, game, or show that a product or service is associated with an athlete, team, or entertainer Gross impression
the creation and maintenance of satisfying exchange relationships Marketing
describes how a business blends the four marketing elements of product, distribution, price, and promotion Marketing mix
the amount that customers pay for products Price
what a business offers customers to satisfy needs Product
ways to make customers aware of products and encourage them to buy Promotion
the number of viewers a program attracts Ratings
using sports to market products Sports marketing
influencing how people choose to spend their time and money on entertainment Entertain Marketing

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Customer Service Word Search

Type
Word Search
Description

This word search contains the following answers:

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

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