A content filtering and ad blocking extension for the Google Chrome, Apple Safari (desktop and mobile), Opera and Microsoft Edge web browsers. AdBlock allows users to prevent page elements, such as advertisements, from being displayed.
AdBlock
A way to overlay something on top of aa.com to block users from moving forward with a transaction. We have used Akamai redirect to block the home page when we had pricing issues, such as a $0.00 fare, to prevent customers from purchasing.
Akamai redirect
Short for "application," which is the same thing as a software program. While an app may refer to a program for any hardware platform, it is most often used to describe programs for mobile devices, such as smartphones and tablets.
App
A program that runs on a computer for viewing internet pages.
Browser
Temporary internet files stored on your computer.
Cache
Text or image on a web page that asks a customer to do something. There will be a link when selected that goes to another page where the action to take is located.
call to action
Files used to track activity or pre-populate information when you visit a site again.
Cookie
Transferring a file from a website to your computer.
Download
A network security system that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.
Firewall
Your computer’s storage device.
Hard Drive
The physical parts of a computer and all related devices. 
Hardware
The communication procedure used by web browsers and web servers to transfer files.
HTTP
Hypertext Transfer Protocol Secure. The same thing as HTTP, but uses a secure socket layer (SSL) for security purposes
HTTPS
A unique number given when you connect to the internet.
IP Address
Internet Service Provider - the company you use to purchase your internet access.
ISP
The user name and password you use to sign into an account.
Login
A search engines that searches other search engines. A meta search engine submits your query to several other search engines and returns a summary of the results. In the aa.com technical support world, this is a travel website such as Kayak, Skyscanner, FareCompare, TripAdvisor, Trivago and Hipmunk.
Meta search engine
A network hardware device that is connected to a computer to connect it to the internet or other networks. This is typically in the form of a small box that you get from your provider.
Modem
Software used to operate your computer.
Operating System
The attempt to obtain sensitive information. Typically carried out by a malicious email that directs users to enter personal information at a fake website whose look and feel are similar to a legitimate one.
Phishing
type of window that opens without the user selecting "New Window" from a program's File menu.
Pop-up window
The central processing unit.
Processor
The computer’s virtual memory, a workspace used to handle short-term tasks.
RAM
To restart your computer
Reboot
A host that delivers web pages to your computer.
Server
Outline, or map, of the pages needed for a website.
Sitemap
Lines of computer code written by programmers that tell the computer what to do. Also known as a program or an application.
Software
Slang name for unsolicited commercial email/junk mail.
SPAM
How fast your internet connection transmits and displays pages.
Transmission Speeds
A term for transferring software or other files from your computer to another computer.
Upload
Also known as a web address.
URL
Means people with disabilities are able to use the website.
Web Accessibility

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