Type
Crossword
Description

Do this when answering the phone. Smile
When answering the phone, identify yourself by? Name
Answer within how many rings? Three
What threatens callers? Rushing
Do not jeopardize quality for? Quantity
When possible, use the caller's? Name
When taking a message, do not? Scribble
When taking a message verify the? Information
True or False. Never take a message. False
You are having difficulty understanding the caller. You will remain? Calm
What should you aspire not to do to a caller? Hangup

Telephone Etiquette Crossword

Type
Crossword
Description

When possible, use the caller's? Name
When taking a message, do not? Scribble
What should you aspire not to do to a caller? Hangup
True or False. Never take a message. False
When answering the phone, identify yourself by? Name
When taking a message verify the? Information
Answer within how many rings? Two
You are having difficulty understanding the caller. You will remain? Calm
Do this when answering the phone. Smile
Eating while taking on the phone is? Bad
Show ________ at all times. Respect

Telephone Etiquette Crossword

Type
Crossword
Description

Talking with somone on the phone effectively is a form of? Art
Do not take a message from a caller. False
When possible use the caller's? Name
Always give the caller a welcoming? Greeting
Always act? Professional
Make time for a proper? Ending
Always watch your? Tone
Dealing with people politely and efficiently over the phone is demonstrating? Telephone Etiquette
Do not place a caller on hold without? Permission
Lister to your? Customers

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Cell Phone Etiquette Word Search

Type
Word Search
Description

Listen
βŘΘΘĶŁϒΝ ❀
Interruptions
Identify
Enthusiasm
Tone
Caller
Message
Communicate
Notes
Brianna
Catie
Policys
Client
Polite
Professional
Etiquette
work
business
cellphone

coping Skills Crossword

Type
Crossword
Description

Something you do to get your mind and body active; to stay healthy exercise
Please _________ your name at the top of the paper. write
Your learn how to do this inside the lines on your paper when your are little color
You can write your thoughts in this place journal
You go to the theater to watch this movie
When words come out of your mouth talk
You watch this after you finish your homework and before bed time television
You use your ear buds to listen to music
When you are sleepy in the middle of the day during the summer you take a nap
When your room is messy you need it ________it clean
You can do this with your hands or a machine to make clothes sew
when you sit in a quiet place by yourself to focus on calming down meditate
Some times you do this when you are mad, sad or even happy cry
It takes less muscles in your face to do this; opposite of frown smile
You use your legs to do this walk
You need money to go to the mall and do this activity shopping
You need a book to do this activity read
you go outside and plant a garden
an artist likes to paint
Not your family friends
inhale then exhale breathe
you do this at church, when your are in trouble and just before you eat pray
Beyonce can sing and dance
Sometimes you just need to play a fun board game
You __________ a cake in the oven bake
When someone is crying that you care about you may want to give them a hug

Call Answering, 911 Wireless Crossword

Type
Crossword
Description

Noise made not by the caller Background
Caller picks up the phone line Contact
Cell phone emergency calls Wireless
Automatic Number Identification ANI
Automatic Location Identification ALI
Order of answering phone lines Priority
Non-emergency phone lines Admin
Public Safety Answering Point PSAP
Calls listened to with FBI skill level Silent
First words spoken on emergency calls nineoneone
Emergency Medical Services EMS
Smart phones do this Pocketdial
Attempt to call these back Abandoned
Call Delivers X and Y coordinate PhaseII
Calls dialed by mistake Misdial
Voice over Internet Protocol VOIP
Calls from another jurisdiction Misrouted
"Please do not hang up, I am connecting you to (Agency)" Transfer
Call has been delivered to PSAP with tower location PhaseI

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Los verbos reflexivos Crossword

Type
Crossword
Description

The opposite of forget acordarse
what you do when you have alot of unwanted hair afeitarse
to clean yourself you take a ______ instead of taking a bath ducharse
to clean yourself you take a ______ instead of taking a shower banarse
after you're done sleeping you despertarse
when you're tired you dormise
if you're not staying you are irse
after you wake up you levantarse
to be named llamarse
what you do if you want to make your appearance look better maquillarse
to untangle your hair you would peinarse
what you do when you're getting dressed ponerse
when you're not sure if something fits you you should (blank) before you buy it probarse
not putting something on but quitarse
to feel sentirse
before you go somewhere you vestirse

Law Enforcement Crossword

Type
Crossword
Description

This position answers incoming lines, Emergency and Non-emergency and enters information into CAD. Receiver
This position tracks and updates units for incidents and radio traffic keeping track of the incidents and unit's movements on CAD. Dispatcher
This position may work phones or radio in conjunction with scheduling, evaluating, training, meeting and planning. Supervisor
Handles budgets, law, user agencies, politics, manages technical people, other administrative duties. Manager
Manages a team specialists that maintains the centers computer, radio, and telephone system. Systems Manager
Regarding hiring personnel, the term for an experienced person. Lateral
When receiving an emergency call, the first information the call taker should gather. where
Determining what and when allows the call taker or dispatcher to give the call. priority
The callers relationship to the call. who
A peerson who will call to report a crime or incident but not wish to give a name. anonymous
A collection of information entered ino CAD that describes the event or what is going on. narrative
An individual who commits a tort. tort feaser
Injuring the reputation of another by publicly making untrue statements. defamation
Beliefs that guide a persons or organization's behavior. values
The practice of moral priciples on a regular basis. morality

PHONE BANK BINGO

Type
Bingo Cards
Description

called a business
busy signal
cranky older person
answers but hang up
make someone laugh
wrong number
voicemail not set up
You make 100 phone calls
VM sounds like they answered
disconnected phone number
Same name as person you call
You Mark 10 times Not home
Kid answers
Dogs Barking
Voted Already
Will Volunteer
Voting for Tammy
Undecided for Gov
Voting for Tony/Mandela
Voting for Josh
Signs up for Vol Shift
enthusiastic voter
Has voting plan
Voting for Sarah

    Customize