Anyone who expresses interest in an apartment but has yet to sign
Lead
Any call regarding something that is in need of repair in the apartment or on the property grounds.
Maintenance
Any call that has ended Before you are able to answer.
Abandoned
Basic expectation that requires you to always gather name, phone and email
Contact
Call specific is apartment number
Resident
Accurate, concise, and comprehensible with correct spelling.
Notes
Any statement that is made without direct substantiation from the information provided on the interface
Assumptions
Location,Severity, Duration
LSD
On a maintenance call, the leasing professional uses words or phrases that validate the caller or convey a sincere understanding of the caller's experience
Relationship Management
Interaction received when the leasing professional uses professional language throughout the call, in a way that conveys respect and appreciate for the caller
Excellent
Interaction received when the leasing professional makes no attempt to build value for the property
Poor
The leasing professional offers direction to the property, encourages the caller to review the website, incorporates the name of the community in the call
Representation
The leasing professional takes advantage of time based leasing specials and promotions
Urgency
The leasing professional should offer this on each call unless the interface states soft close
Appointment
There are this many disqualifying behaviors
Four
The status of a work order if we are to contact maintenance
Emergency
A prospect who has contacted the property before
Follow Up Lead
The community does not want leasing professional to set up a tour for the caller directly
Soft Close
When a manager or maintenance technician call to add or change something on the interface
Notification
Mentioned on each lead call when discussing pricing and availability.
Disqualifier

Preview of Crossword

Make this Crossword your own

Add, edit, delete clues, and customize this crossword. Print copies for an entire class. All in 5 minutes.

Icon crossword    Create my Crossword now    

Your customized Crossword will be in your hands in five minutes.

Related Puzzles

Ethics & Legal Terms

23 terms
Created on Apr 25, 2016

Chapters 3,4,5 and 11

30 terms
Created on Jun 22, 2016

Unit 1.1 Computing Revolution

29 terms
Created on Sep 21, 2016

AP Government Vocabulary - Skylar Carr

47 terms
Created on Jan 5, 2017

Real Estate Professional

26 terms
Created on Jan 18, 2017

Apartments.com Industry Terms

22 terms
Created on Feb 6, 2017

Exam #3

22 terms
Created on Mar 22, 2017

AUTO ILR- Navigating the SCPs

42 terms
Created on Mar 22, 2017

Vocabulary Review

39 terms
Created on Apr 18, 2017

USNA Fun Facts Crossword Puzzle

53 terms
Created on May 14, 2017

SPECIALS, HELP DESKS, LOCATES

27 terms
Created on Aug 15, 2017

Social Media Terms

51 terms
Created on Aug 17, 2017

Chapter 1 Vocabulary

36 terms
Created on Aug 27, 2017

Schedule C

23 terms
Created on Sep 8, 2017

Culinary Vocab

30 terms
Created on Sep 17, 2017

Culinary Arts 1 Vocab

33 terms
Created on Sep 18, 2017

End of Quarter Point Grab

33 terms
Created on Sep 27, 2017

SCQA's Medicare Puzzle

17 terms
Created on Sep 29, 2017

Want to earn a $50 rent credit?

22 terms
Created on Oct 5, 2017

Benefits & Eligibility Key Terms

34 terms
Created on Oct 11, 2017