Type
Word Search
Description

accuracy
customer satisfaction
confidentiality
customer service
trust
respect
patients
healthcare
premier
together
human life
improvement
excellence
always
compassion
integrity
commitment
pride
thank you
explanation
duration
introduce
acknowledge

AIDET Crossword

Type
Crossword
Description

What does the E stand for in AIDET explanation
What does duration refer to time
You should always address the patient by their__________ name
When explaining processes and procedures, you should avoid medical ________ jargon
What does the D stand for in AIDET duration
How does AIDET impact patient satisfaction increases
What does the I stand for in AIDET introduce
What does the T stand for in AIDET thank
What does the A stand for in AIDET acknowledge
How does AIDET impact patient anxiety decreases
What should you do before entering a patient's room knock

AIDET/HOURLY ROUNDING Crossword

Type
Crossword
Description

What does the A stand for in AIDET Acknowledge
What does the I stand for in AIDET Introduce
What does the D stand for in AIDET Duration
What does the E stand for in AIDET Explanation
What does the T stand for in AIDET Thank you
How does AIDET impact patient anxiety Decreases
How often should a nurse round on a patient Hourly
Medical messages are often ___________ to the patient? Complicated
What should you do before entering a patient's room Knock
How does AIDET impact patient satisfaction Increases
You should always address the patient by their ____ Name
What does duration refer to ____ ___________ time expectation
The most common cause of malpractice suits is failed _____________ communication
When explaining processes and procedures you should avoid medical ______ Jargon

Patient Experience Crossword

Type
Crossword
Description

AIDET is a communication ______. TOOL
AIDET increases patient: SATISFACTION
AIDET benefits patients by alleviating _____. FEAR
EX: Making eye contact with patient and family. ACKNOWLEDGE
EX: My name is Kathy, I will be your nurse until 7 pm tonight. INTRODUCE
EX: Your procedure will take approximately 90 minutes. DURATION
EX: After surgery you will be in PACU when you wake up and you will have a sling already in place on your arm. EXPLANATION
T stands for: THANK YOU
AIDET is a way of relaying ____________ to the patient. INFORMATION
AIDET includes hourly _________ on your patients. ROUNDING
You should always _______ before entering a patient room. KNOCK

AIDET Word Search

Type
Word Search
Description

EXPLANATION
AIDET
HENRY FORD HEALTH SYSTEM
THANK YOU
DURATION
INTRODUCE
ACKNOWLEDGE
GROWTH
FINANCE
SERVICE
QUALITY
PEOPLE

AIDET Word Search

Type
Word Search
Description

Oswego Health
Manage up
HI My Name is
Experience
Educate
Privacy
Knock
Quality
Thank you
Explanation
Duration
Introduce
Acknowledge
Patient
AIDET

HIPAA Awareness Crossword

Type
Crossword
Description

One of the core values Integrity
Amount of information needed to accomplish a task (2 wrds) Minimum Necessary
Person with access to the system User
Privacy Officer Emily Calvillo
Person or organization that maintains, creates, transfers, or receives PHI to perform a function on behalf of HRHS (2 wrds) Business Associate
When PHI is exposed we have committed a ___ of the patient's privacy Violation
Reportable event Breach
Document describes a patients rights to their health information NPP
One of the core values Compassion
The release, transfer, access to or divulging of patient information Disclosure
Immediate areas consisting of a desktop, laptop and other items to complete work Workstation
Method used to protect electronic data Encryption
One of the core values Accountability
Employees, volunteers, students/observers who represent the facility are members of the __ Workforce
A state of NOT protecting PHI Unsecured
HRHS strives to protect the ____ of its patients Privacy
Confidential measure used to protect systems made up of a string of characters Password
A state of protected PHI from unauthorized users Secured
Protected Health Information PHI
Person who is the subject of PHI Individual
One of the core values Respect
Management of healthcare services to an individual Treatment
Committee responsible for reviewing internal HIPAA concerns, policies and procedures HOC
One of the core values Excellence

Core Values Crossword

Type
Crossword
Description

yhnesto honesty
triitynegt integrity
iquyatl quality
aisprohenilst relationships
epird pride
ecmtntimom commitment
pivmemreton improvement
mucnyomti community
eswrstaphid stewardship
prueationt reputation

Gratitude Word Search

Type
Word Search
Description

Excited
joyful
compassion
loving
Volunteering
Caring
good
esteem
Happiness
loyalty
Thoughtful
Grateful
Engaged
Respect
Kindness
Thanksgiving
Honesty
Family
Relationship
Friendship
compliment
acknowledge
Encourage
Appreciation
Thankful

Customer Service Week 2015 Word Search

Type
Word Search
Description

International
Sandy Award
Culture
Customer
empathize
verify
Listen
available
MLB
My pleasure
Volume quote
Nonstock
Direct
Cautious
Evergreen
Changing Leaf
Respect
Team
Integrity
Honesty
WEB
PLEASE
MY PLEASURE
EXCELLENT SERVICE
BSN
RA
Values
Vision
Mission
Founders Pillars
smile
custom support
warehouse contact
fedex
cod

Engagement Word Search

Type
Word Search
Description

Trust
Teamwork
StrengthFinders
SelfDirected
Respect
Pride
Passion
Ownership
Knowledge
Integrity
Humility
Fun
Empathy
Dedication
CriticalThinking
Cooperation
Compassion
Communication
Commitment
Collaboration