Type
Bingo Cards
Description

customer satisfaction
leisurely needs
luxury services
extra money
transportation
troubles
Brand loyalty
skill and behavior
theme
competitors
different businesses
service and luxury
85%
Using maps
70%
moms
social media
Searching for restaurants
summer
beach
travel videos
facility maintenance
HACCP training
multibillion-dollar

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Marketing Crossword Puzzle

Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim. Promotion
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim. Promotional Mix
websites and applications that enable users to create and share content or to participate in social networking. Social Media
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy News Release
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners. Pull Policy
Actions intended to convince individuals to purchase a good or service. Consumer Promotions
a thing that motivates or encourages one to do something. Incentives
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold. Kiosks
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue. Product Promotion
the activity or profession of producing advertisements for commercial products or services. Advertising
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives). Sales Promotion
the notice or attention given to someone or something by the media Publicity
a voucher entitling the holder to a discount for a particular product. Coupons
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items Promotional Tie-Ins
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal. Institutional Promotion
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers. Direct Marketing
the professional maintenance of a favorable public image by a company or other organization or a famous person. Public Relations
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers. Push Policy
marketing activities that are executed in retail between these two partners. Trade Promotions
an amount to be paid for an insurance policy. Premiums
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior. Loyalty Marketing Program
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service. Institutional Advertising
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines. Print Media
the most expedient means to transmit information immediately to the widest possible audience Broadcast Media
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style. Blogs
method of placing online advertisements on web pages that show results from search engine queries Banner and Search Engine Ads
The rate at which something occurs or is repeated over a particular period of time or in a given sample. Frequency
an activity or series of activities that boost the sales of a product or service, usually in the short-term. Promotional Advertising
an Internet advertising term for a Web page ad that uses advanced technology Rich-Media

Hospitality Industry Word Search

Type
Word Search
Description

Inflight catering
Motorway services
Services
Sports arenas
Fast food
Attractions
Casino
Nursing home
Hospital canteen
Contract caterer
Spa
Holiday resort
Event caterers
Wedding venue
Canteen
Bed and breakfast
Restaurant
Hotel
Cruise ship
Wine bar

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

HIPAA COMPLIANCE TRAINING Crossword

Type
Crossword
Description

I can not take _______________ inside the Hospital. Selfies
What do the initials ePHI stand for electronically Protected Health _________ ? Information
Abbreviation for the Health Insurance Portability and Accountability Act of 1996? HIPAA
Every patient has the right to ___________ with their medical treatment and conditions. Privacy
By law hospitals must train annually on HIPAA ____________. Compliance
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations. policies
If you suspect someone is violating the facility's privacy policy , you should? report
HIPAA security and privacy applies to everyone ______ in the facility. working
HIPAA is governed by _____ and Human Services? Health
HIPAA was created with _____ standards for all patients. Security
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services. Protected
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______? Paper
I may not post any identifiable information on______? Social media
All information regarding patients must stay confidential. I can not even tell my friends or ____. Family
I may not share my computer log-in _____ with anyone. Password

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

MARKETING AND RETAIL VOCABULARY WORDS Crossword

Type
Crossword
Description

What it costs your store to purchase from a supplier. cost
Setting prices based on cost. Usually prices are set as a multiple of cost, such as 1.2 times the cost. Costorientedpricing
Setting prices based on what customer is willing to pay for. DemandorientedPricing
Setting prices based on competitor's prices. Setting prices lower than a competitor will generally draw more customers to your store. CompetitionorientedPricing
Method used to deliver advertising messages to the public, such as TV or radio. media
A series of questions asked to a selected group of people. survey
Person who collects money from customers in a retail establishment. Cashier
Person who replenishes shelves in a store. stocker
The exterior of a store generally facing the street including signage and windows. storefront
A period of prolonged recession. Depression
A period of rising prices Inflation
The difference between what consumers want and need and what the available resources are. Scarcity
A program that allows workers to choose their work hours. flextime
The process of selling over the telephone. Telemarketing
Tangible items of monetary value that satisfy needs and wants. goods
The revenue of your store minus all expenses over some period of time. Profit
The total amount of goods a business has. These may be in a backroom or out on the sales floor. Sometimes referred to as stock. Inventory
The number of people who will see or hear an advertisement. reach
The percentage of the loan amount that you must pay in interest each year (example 9% per year). Interest Rate
The Steps taken to collect marketing information required to make intelligent business decisions. Market Research
Payments to employees based on hours or days worked. wages
A group of similar people with the same type of product needs or wants who may potentially buy a certain good or service. Market
Opinion of customers about a particular aspect of a business, such as a customer service. CustomerSatisfaction
A list of information about a target market, such as age, income level, ethnicity, occupation, attitudes, lifestyle, and geographic residence. Customer Profile
The four basic marketing strategies, called the four Ps: product, place, price, and promotion. Marketing Mix
The projection of probable future sales in units or dollars. Sales Forecasts
Statistics that describe a population in terms of personal characteristics such as age, gender, income, marital status, ethnicity, education, and occupation. Demographics
Commercial exchange between nations that is conducted on free market principles, without tariffs, import quotas, or other restrictive regulations. free trade
The process of letting another company use a trademark, patent, special formula, company name, or some other intellectual property for a fee or royalty. Licensing
The process of selling the same product and using the same promotion methods in all countries. Globalization
A brand name, brand mark, trade name, trade character, or a combination of these elements that is given legal protection by the federal government. Trademark
The struggle between companies to attract new customers, keep existing ones, and take away customers from other companies. Competition
The sale price of a product; the assumption is that consumers will buy the product with the lowest price. Price competition

Hospitality and Tourism Word Scramble

Type
Word Scramble
Description

Food Counter Attendants
Dining Room Attendants
Housekeeping Supervisors
Maids
Janitors
Cleaners
Tour Escorts
Resort Desk Clerks
Umpires
Fast Food Cooks
Waiters
Tour Guides
Private Cooks
Lodge Managers
Slot Supervisors
Concierges
Restaurant Cooks
Cafeteria Cooks
Motion Picture Projectonist
Recreation Workers
Travel Guides
Food Service Manageres
Short Order Cooks
Transportation Ticket Agents
Recreational Attendants
Referees
Athletes
Cafeteria Attendants
Gaming Supervisors
Booth Cashiers
Gaming Cage Workers
Amusement Attendants
Hotel Clerks
Institution Cooks
Gaming Managers
Baggage Porters
Restaurant Hostesses
Chefs
Dishwashers
Waitresses
Head Cooks
Bakers
Bartenders
Bellhops
Restaurant Hosts
Food Preparation Workers
Housekeepers
Gaming Dealers
Sports Competitors
Motel Clerks
Tour Guides
Travel Agents

THROWBACK THURSDAY Word Search

Type
Word Search
Description

Promises
Self Service
Communication
Loyalty
World Class
Exchange
Ask Questions
Support
Deliver The Promise
Patience
Thank You Friday
Snow Biz
Lunch on Us
Super Hero Day
Throwback Thursday
Promptness
Guidance
Satisfaction
Politeness
Customer Service Week
Customer Excellence
Value for Money
Expectations

Hospitality Crossword

Type
Crossword
Description

Another term for a booking Reservation
A morning phone call from the front desk, acts as an alarm clock Wake up call
It is a Hotel key performance indicator calculation that shows the percentage of available rooms or beds being sold for a certain period of time Occupancy
It refers to commercial transactions conducted electronically on Internet E-commerce
An extra service or product given to guest by the hotel, typically at no extra charge Amenities
A hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations Concierge
When a guest orders food or drink to be delivered to their room Room Service
A staff who helps guest with many different personal services; these services could range from shoe polishing to parking the guest’s car Valet
The total amount of guests a hotel can cater for at any given time Capacity
A collection of independent boutique hotels that aim to showcase some of the most beautifully orchestrated hotel experiences the world has to offer Autograph Collection
An American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities Marriott
The wisdom gained through practical application Experience
An information booklet Brochures
The area where guests arrive at a hotel and check-in to their rooms Reception
To have no rooms available Fully booked
Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing Housekeeper
Someone who mixes and serves drinks to customers, alcohol or non-alcohol beverages for bar and restaurant patrons Bartender
The case where some customers with a reservation do not show up to use the room(s) reserved for them, without explicit cancellation. No-Show
One or more rooms available to accommodate guests Vacancy
A person that is currently registered to stay at a property and/or has stayed at a property Guest

Business Venture Word Search

Type
Word Search
Description

origin
cost
compare
competitors
menu
advertising
allergies
analysis
brand
business
customers
determine
efficiency
glass
identify
industry
ingredients
intolerances
labels
loyalty
meeting
niche
nutrition
packaging
paper
place
plastic
pricing
products
profit
promotion
questionaire
research
retention
rewards
satisfaction
service
specials
standards
strategies
surveys
target
trends
website
word of mouth