"Can everyone hear me?"
"Are you on mute?"
Two people talking at once
"Is_____ on the call?"
Someone repeats themself
"Can you repeat that?"
Someone enters late
Someone is driving
You can hear typing
Someone is eating
Someone doesn't know acronym
"Best interest of members"
"Is this being recorded?"
Someone gets dropped
Wait longer than 3 min
No one answers question
Senior leader on call
"At my prior company..."
Unaware unmuted caller
Webex connectivity issues
"Who just joined?"
"Can you see my screen?"
Loud keyboard typing
"Can you email this out?"
Unbelievably loud caller
Unrealistically quiet caller
"Sorry, I was on mute."
"Let's circle back..."
Inopportune cell phone ring
Call goes 30 mins. over
Incorrect host PIN
Free Conference Call jingle
Ask unrelated question
Hi, who just joined?
Please email that to everyone
_____, are you there?
Got to jump on another call
(Sound of loud typing)
(Loud feedback or echo)
(Child or animal noises)
Hi, can you hear me?
Next slide please
Can everyone go on mute?
I'm sorry, I was on mute
(Interrupt) Sorry, go ahead
Sorry I'm late (excuse)
I have a hard stop at...
I'm sorry, you cut out
Can we take this offline?
I'll have to get back to you
Must be connection issue
I think there's a lag
Sorry, can you repeat?
I can barely hear you
"Can everyone hear me?"
Kid/ Baby in background
"Is _____ on the call?"
Someone is called a nickname
Loud breathing in phone
Call runs over scheduled time
Bad reception/ feedback
"Let's take this offline."
"I'm sorry I was on mute."
Buttons accidentally pressed
Unknown doc being discussed
Someone joins late
Misuse of a word
"Hit the ground running."
"I'll get back to you."
Jumps on another call
Question met with silence
"Can you repeat that?"
Irrelevant question asked
I can not take _______________ inside the Hospital. Selfies
What do the initials ePHI stand for electronically Protected Health _________ ? Information
Abbreviation for the Health Insurance Portability and Accountability Act of 1996? HIPAA
Every patient has the right to ___________ with their medical treatment and conditions. Privacy
By law hospitals must train annually on HIPAA ____________. Compliance
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations. policies
HIPAA security and privacy applies to everyone ______ in the facility. working
HIPAA is governed by _____ and Human Services? Health
HIPAA was created with _____ standards for all patients. Security
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services. Protected
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______? Paper
I may not post any identifiable information on______? Social media
All information regarding patients must stay confidential. I can not even tell my friends or ____. Family
I may not share my computer log-in _____ with anyone. Password
What act was passed in congress to protect individual's medical records and other personal health information HIPAA
Who is one person you can report a suspected breach to? SUPERVISOR
Is it ok, to discuss health information with an individual in an open area? NO
How should you send an email to outside recipients that contain protected health information? ENCRYPT
What HIPAA rule protects individual rights? PRIVACY
What is the acronym that identifies individual's information (ie: name, birthdate, address, etc.)? PHI
What is HIPAA's minimum training requirement for employees? ANNUALLY
Acronym for a document you receive from the physician office, which explains how they may use and share your health information NPP
What should you never share with another individual that is used to access systems? PASSWORD
How many days do you have to send a breach notification letter to individual(s), whose information was compromised? SIXTY
if someone is not responsive, we call them unresponsive
you must obtain ____________ from a responsive victim before providing care consent
gloves, soap and water, and breathing barriers all prevent disease ___________ during first aid and CPR transmission
How do you treat most muscle and joint injuries as a lay responder for first aid? rice
A 3rd ______________ burn is very serious and must be seen by a doctor degree
A ____________ is a serious condition where plaque becomes lodged in a person's brain stroke
_______________ is a severe allergic reaction where a person cannot breathe anaphylaxis
CPR is given to a person who is not responsvie and not _____________ breathing
CPR is 30 ______________ and 2 rescue breaths compressions
To give compressions to an infant who needs CPR, use 2 _____________ fingers
The heimlich is given to someone who is ________ and cannot breathe or cough choking
if a person is having an episode with either hypoglycemia or hyperclycemia, you give them __________ and wait 15 min to see if they improve. sugar
AED are a lifesaving machine, which can be used by any end user when giving CPR to try and restart or regulate the ___________ heart
Only stop giving CPR if an AED arrives, the person revives, you are too tired to continue, or the _____________ arrive paramedics
Use a ____________ to stop severe bleeding of an arm or leg if you think they will die from bleeding tourniquet
a person who is the exclusive owner of a business. they are entitled to keep all profits for themself after tax has been paid, but has unlimited liability (2 words) sole trader
the market where the initial shares of a public company are first floated (2 words) primary market
a market with a decline and a drop in share prices and demand (2 words) bear market
the name for the Hong Kong stockmarket index (2 words) hang seng
the availability of liquid assets to a market or company (1 word) liquidity
__ is the share price of a share when it is floated on the secondary market (2 words) public float
a person who sets up a business(es), taking on the financial risks in hope of profit (1 word) entrepreneur
the 4 P's of marketing include price, placement, product and ____ (1 word) Promotion
companies like McDonald's are known as ____ (1 word) franchises
you can earn an income from shares by either selling stock, or receiving ___ (plural, 1 word) dividends
a stock in a corporation which has a great reputation, is reliable and operates well (plural, 3 words) blue chip stocks
the Australian share market (abbreviated) ASX
Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm
when someone gives you something....you say thanks
your parents teach you this manners
when you do something for someone else, you are... helpful
follow this rule to be good golden rule
to show your teacher that you respect her, you ... listen
when you are nice to someone, you show.... kindness
a facial expression that shows you're happy smile
when you think someone is great, you ______ them admire
when you wait, you show this patience
when you speak kindly to someone, you are...... polite
when you didn' quite hear what someone said, you say... pardon
when you treat everyone the same, you demonstrate... equality
In the acronym “HIV,” what does the “H” stand for? Human
In the acronym “HIV,” what does the “I” stand for? Immunodeficiency
In the acronym “HIV,” what does the “V” stand for? Virus
What type of defense cells does the HIV virus attach itself to? CD4helper
What type of cells are CD4 helper cells? Defense
The HIV virus can be spread through what? Bodilyfluids
The HIV virus can be spread by this type of device (HINT: MANY PEOPLE ARE AFRAID OF THEM Needles
This advanced stage of HIV occurs when a person with HIV has an extremely low number of CD4 cells. AIDS
What virus destroys CD4 cells? HIV
A symptom of HIV and AIDS can be a ___ which is persistent and won’t go away. Cough
A symptom of HIV and AIDS can be heavy ____ at night, even if the room is ice cold. Sweating
A disease that someone is more susceptible to get when they have AIDS? (This disease affects the surface of the brain). *this is a challenging question* Meningitis
People can prevent contracting HIV and later on AIDS by being what? Abstinent
A symptom of HIV and AIDS that can be dramatic and is noticeable after just a few weeks of contracting the virus. Weightloss
What is the defense system in the body that fights infections? Immunesystem