ISO 10015 Crossword

Application of knowledge, skills, and behaviours in performance
Process to provide and develop knowledge, skills and behaviours to meet requirements
Degree to which a set of inherent characteristics fulfils requirements
Need or expectation that is stated, generally implied or obligatory
Customer's perception of the degree to which the customer's requirements have been fulfilled
Demonstrated ability to apply knowledge and skills
Set of interrelated or interacting elements
Overall intentions and direction of an organization related to quality as formally expressed by top management
Coordinated activities to direct and control an organization
Part of quality management focused on fulfilling quality requirements
Extent to which planned activities are realized and planned results achieved
Relationship between the result achieved and the resources used
Group of people and facilities with an arrangement of responsibilities, authorities and relationships
Binding agreement
Set of interrelated or interacting activities which transforms inputs into outputs