Customer Service Crossword

How disagreements should be settled.
When both side give a little and get a little.
The kind of lines we want to keep open.
That which accompanies a greeting.
There's something nice about your voice.
Be willing to say it.
Something you should never lose.
The most important customer service tool.
When a customer is talking, you should listen _________.
Anticipating problems and heading them off is being ___________.
Your customers who sit nearby.
Show _________ for the customer's feelings.
To help resolve a tense situation, lower your ________.
Remember not to take it _________ when a customer is angry.
Don't ever do this with a customer.
Something that should always stay open.
Things you should avoid saying about customers and co-workers.
Ask questions so you will _________ the problem.
Treat others with courtesy, warmth and _______.
If you don't know, ______.
Give your _____ to each customer.
____ friendly.
When you should raise your voice.
The kind of work that works best.
Take a ________ breath.