Leadership Skills Crossword Puzzle

Sending a message to a receiver
When the sender of a message purposely communicates information that she or he thinks will be viewed favorably by the receiver
A communication barrier when individuals are feeling threatened, they tend to react in a manner that hinders their ability to understand any form of communication
A direction of communication that flows from a lower to a higher level in the organization
A direction of communication that exist among members at the same organizational level
When a conflict stems from a difficult situation or problem
Conflict between two or more individuals, where each holds an opposing view
When entire groups are in conflict with each other
A personal feeling that often brings out the worst in people
Whenever someone judges another person based on race religion, color, gender, or sexual orientation, conflict is almost inevitable
When a group does not use clear messages and clarification is needed to resolve the situation
A process in which a neutral third party helps the participants resolve their conflict without aggression or coercion
An extremely popular short-term solution that does not offer a permanent way of resolving the conflict
The Decision-Making Model
A time to rest up and recharge