Customer Service Crossword

What is the process of exchanging messages between a sender and a receiver. They can contain information, ideas or feelings.
You want to be an active __________ when communicating with customers, especially when dealing with complaints and needs.
__________ like listening is an active mental process of receiving and understanding a message.
When trying to give information about the product/service to the customer, is called?
When trying to get the customer to buy a good/service?
Letters, emails and memos are examples of what type of communication?
___________ are the avenues through which messages are delivered.
_________ ____________is important to the communication process and can be beneficial.
________________ Is the total of all enhancements offered to customers.
_____________ a customer helps to make them feel comfortable, and build a relationship.
An __________ communicator is often doing all three when speaking to a customer