Type
Crossword
Description

Supply chain Management term was coined by KeithOliver
PERT/CPM was developed in the laboratory of which company Dupont
Continuous Improvement is technique of Kaizen
Measure of Central Tendency Mean
Also known as the vendor Supplier
Spread or dispersion of data StandardDeviation
Six Sigma Technology was introduced by BillSmith
Key to Chart is provided in Gantt Chart
Production flow analysis (PFA) is a method of identifying part families that uses data from Route Sheets
PDCA is developed by Deming
Unevenness in the work is referred as Mura
Japanese word which is translated as "Card you can see" Kanban
Mistake Proofing is called as Poka Yoke
Name associated with the phrase "Quality is free" Crosby
First Indian steel company to win the Deming Award Tata steel
Customer willing to pay is called as Value
Production leveling is Heijunka
Statistical Sampling was developed by Shewhart
Standardization takes place in ____ phrase Maturity
Limiting factor in capacity planning system Bottleneck

QCC Crossword

Type
Crossword
Description

Tool used for planning and scheduling activities Gantt Chart
Framework used to execute case studies PDCA
PDCA framework was developed by him Edward Deming
Method for generating ideas to solve a design problem Brainstorming
Implementing strategies is done in this phase of PDCA DO
Collaborative effort of a team to achieve a common goal or to complete a task Teamwork
Corrective action is taken in this phase ACT
Who invented Cause & Effect diagram Ishikawa
The other word for Quality Standard
A chart that show the frequency of a cause of a problem occurring using the height of the bar as an indicator Histogram
Data collection tool Check Sheet
This country started the concept of Quality Control Circles Japan
A group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems Quality Circles
This is a mojor component of any case study Planning
Tool used for finding the root cause of a problem Fishbone
This tool is used during the ACT phase Control Plan

Operations Management Crossword

Type
Crossword
Description

Organization formed to ensure projects receive proper management project organization
Divides project into more and more detailed components WBS
Planning charts to schedule resources and allocate time Gantt charts
Project mangement technique that employs 3x estimate per activity PERT
Technique that uses only one estimate per activity CPM
Computed longest time path through a network Critical path
Network diagram in which nodes designate activites AON
Network diagram in which arrows designate activities AOA
Process that helps determine a project schedule critical path analysis
Process that identifies all the early start and finish times forward pass
Process that identifies all the late start and finish times Backward pass
Free time for an activity slack time
Best activity completion time that could be obtained in a PERT network Optimistic time
Worst activity time that could be expected in a PERT network Pessimistic time
Most probable time to complete an activity in a PERT network most likely time
Shortening activity time in a network to reduce time on the critical path so total completion time is reduced crashing

Customer Service for the Call Center Crossword

Type
Crossword
Description

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

Session 7: Change Management Crossword

Type
Crossword
Description

In project management, a hierarchical description of a project in which each lower level is more detailed work breakdown structure
Ways of performing operations so that actions that are incorrect cannot be completed fail safe work methods
Preventative maintence plus continuing efforts to adapt, modify, and refine equipment to increase flexibility, reduce material handling, and promote continuous flows total productive maintenance
(1) A backup capability, coming either from extra machines or from extra components within a machine, to reduce the effects of breakdowns; (2) The use of one or more extra or duplicating components in a system or euipment, often to increase reliability redundancy
In project management, the totality of products to be created by a project Scope
People with a vested interest in a company, including managers, employees, stockholders, customers, suppliers and others stakeholders
The Earliest and best-known type of planning and control chart, especially designed to show graphically the relationship between planned performance and actual performance over time Gantt chart
The set of assumptions that member of the company share corporate culture
The practice of giving non-managerial employees the responsibility and power to make descions regarding their jobs or tasks employee empowerment
A logical approach to identify the probabilities and frequencies of events in a system that are most critical to uninterrupted and safe operation fault tree analysis
The business process that coordinates and monitors all changes to the business processes and applications operated by the business as well as to their internal equipment, resources, operating systems and procedures change management
An endeavor with a specific objective to be met within predeterminded time and dollar limitations and that has been assigned for definition or execution project

Management Functions Crossword

Type
Crossword
Description

the processes or function of planing , organizing, leading and controlling Management
act or process of creating goals and objectives as well as the strategies to meet them planning
getting resources arranged in an orderly way to accomplish goals organizing
shows how the firm is structured and who is in charge of whom organizational chart
in charge of setting goals and planning for the future as well as leading and controlling work of others top level manager
carries out the decisions of top management middle manager
responsible for daily operations of a business operational manager
means providing direction and vision leading
keeping the company on track and making sure goals are met controlling
organizational structure in which managers on one level are in charge beneath them line authority
indicated by solid lines , indicated by dotted lines line and staff authority
beginner level position entry level job
puts authority in one place with top management centralized organization
gives authority to a number of different managers decentralized organization
divides responsibility specific units or departments departmentalization

Cyber Security Crossword

Type
Crossword
Description

any software program in which advertising banners are displayed while the program is running. Adware
designed to detect and destroy computer viruses. Antivirus
an attempt by hackers to damage or destroy a computer network or system. Attack
a method, often secret, of bypassing normal authentication in a product back door
refers to the process of making copies of data or data files to use in the event the original data or data files are lost or destroyed. backup
refers to the process of making copies of data or data files to use in the event the original data or data files are lost or destroyed. Blended threat
are similar to worms and Trojans, but earn their unique name by performing a wide variety of automated tasks on behalf of their master (the cybercriminals) who are often safely located somewhere far across the Internet. bots
are small files that Web sites put on your computer hard disk drive when you first visit cookie
body of technologies, processes and practices designed to protect networks, computers, programs and data from attack, damage or unauthorized access cyber security
made possible by using algorithms to create complex codes out of simple data, effectively making it more difficult for cyberthieves to gain access to the information encryption
a network security system, either hardware- or software-based, that controls incoming and outgoing network traffic based on a set of rules. firewall
someone who seeks and exploits weaknesses in a computer system or computer network. hacker
global system of interconnected computer networks that use the Internet protocol suite internet
a local or restricted communications network, especially a private network created using World Wide Web software. intranet
used to describe any code in any part of a software system or script that is intended to cause undesired effects, security breaches or damage to a system. malicious code
the activity of defrauding an online account holder of financial information by posing as a legitimate company. phishing
software that enables a user to obtain covert information about another's computer activities by transmitting data covertly from their hard drive. spyware
any malicious computer program which is used to hack into a computer by misleading users of its true intent trojan horse
a piece of code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data virus
a standalone malware computer program that replicates itself in order to spread to other computers. worm

Graph and Chart Terminology Crossword

Type
Crossword
Description

Horizontal or vertical line that extends across the plot area on the chart gridline
chart that appears on the same sheet as the worksheet data embedddedchart
the rectangular area bound by the category and value axes plotarea
chart that shows only one data series and is used to compare sizes of each part to the whole piechart
chart that shows how values change over a period of time columnchart
a collection of related values from a worksheet dataseries
visual display of data in a spreadsheet chart
category axis that describes what is shown in a chart xaxis
the object that explains the symbols,colors, or patterns used to differentiate the series in a chart legend
the value axis that shows the range of values of the chart yaxis
chart that shows a trend in data over a period of time linechart
chart used to show the relationship of two values xychart
single value or piece of data from the data series datapoint
small line or marker on the x and y axis to help in reading the values tickmark
object that represents the individual values datamarker

Lean Terminology Crossword

Type
Crossword
Description

Japanese term meaning “the actual place” or “the real place” and implies that it is the place where value is created Gemba
A reflection on what went well and what could have been done better with regard to an event, mission, project, or situation Hansei
Continuous improvement. “Kai” means to “take apart” and “zen” means to “make good.” Kaizen
Signal or card. A visual indicator that serves as a means of communicating to an upstream process precisely what is re-quired at the specific time Kanban
A specific number (data) that is utilized to measure before and after improvement initiatives Metric
The movement of material or information Flow
The time elapsed from the beginning of a work process request until it is completed Cycle Time
Scientific approach to process improvement or problem solving on a broader scale PDCA
A Lean manufacturing tool focused on creating and maintaining an organized, clean, and high performing work environment by eliminating non-value-added activities (Sort, Set in Order, Shine, Standardize, Sustain) 5S
Methodology and tools for transforming processes to deliver customer value faster, improve work flow, and eliminate waste Lean
Prescriptive methodology for analyzing root cause and implementing corrective action Six Sigma
An activity that takes time, resources, and cost, but does not add to the customer requirements NonValue Added
A work controlled method to ensure the oldest inventory is the first to be processed FIFO
The balancing of work amongst the workers during a period of time, both by volume and variety Leveling

Byzantine Empire Crossword

Type
Crossword
Description

What Constantine called his capital after New Rome. Constantinople
What church in the east developed in it's own unique way? Eastern Orthodox
Construction projects built by a government for public use, such as buildings, roads, and bridges. public works
In the Eastern Orthodox Church, the bishop of an important city. patriarch
A sacred rite of public worship. Liturgy
A type of religious image typically painted on a small wooden panel and considered sacred by Eastern Orthodox Christians. Icon
A formal division in a church or religious body. schism
Who was the King of the Franks? Charlemagne
How was Medieval Europe and the Byzantine Empire united? Christianity
What is a word for the phrase ''icon smashing?'' iconoclasm
What is,''In agreement with right belief.'' orthodox
How much miles to the east was Constantinople to Rome. Eighthundred

Mean, Median, Mode, and Range Crossword

Type
Crossword
Description

the number at the center of the data when ordered from least to greatest median
____ plot that displays data and shows how the data sets are distributed box
this is the number or numbers that occur most often mode
a type of bar graph used to display numerical data that have been organized into equal intervals histograms
the difference between the largest and smallest numbers in a set range
upper ____ is the median of the upper half of the data quartile
____ range is the difference of the upper quartile and the lower quartile interquartile
the quotient of a set of numbers when the sum of the numbers in the set is divided by the number of addends mean
____ value is the smallest number in the data set least
____ quartile is the median of the lower half of the data lower
____ of spread describes the spread of data (range and IQR) measure
____ value is the largest number in the data set greatest
____ shape are irregular and crooked and don't match up perfectly asymmetric
____ shape, when graphed, a vertical line drawn at the center will form mirror images, with the left half of the graph being the mirror image of the right. symmetric
dot ____ is a visual display that shows each piece of data represented by a dot plot
a data value that are either much greater or much less than the median value outliers
a pictorial symbol for a word or phrase used in charts or graphs pictograph
mean is also known as ____ average
mode is also known as ____ most
median is also known as ____ middle