Type
Crossword
Description

This crossword contains the following questions and answers:

In customer service we have to be observant or attentive
We should always remain________ when talking to the customer Professional
Every_______should be exceptional on every call with the customer experience
All_______ ________ requires every agent to give great customer service call center
Customers feel _____________ when all the problems are resolved. satisfaction
We must ___________ to understand the customer needs. listen
Showing _________ means we understand the customer feelings. empathy
You must show ________ when it comes to elite customer service. patience
Customer service agents are always willing to _______. Help
Taking __________ of every call provides a first call resolution for customers. ownership
Customers can her the _______ in your voice. smile
Always have _____ words to say even when the call is difficult. positive
Always ______ the customer for calling. Thank
We have our ________________ back at all times. customers

    Customize    

Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

    Customize    

Customer Satisfaction Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Shows the customer we were listening to them ACKNOWLEDGE
To tell the customer what you have done for them ASSURE
Confirm the customers decisions AFFIRM
Show the customers we value them APPRECIATE
My goal is to ensure you are 100% satisfied with the services I have provided today and that I have resolved all your reasons for calling. ClosingScript
The ability to understand and share the feelings or views of the customer. Empathy
A way to show a customer appreciation. ThankYou
How to treat a customer respectful
The goal is to create an overall positive experience
What this crossword is about CSAT
The _____________ is required!! two part close

    Customize    

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

    Customize    

Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

    Customize    

Customer Service Word Search

Type
Word Search
Description

This word search contains the following answers:

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

    Customize    

Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

    Customize    

Customer Service for the Call Center Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

    Customize    

Great Depression Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

We adapted a policy of _____________ when we fell into depression. Isolationism
The economic crisis that happened in the US and many other nations beginning with the stock market crash in 1929 and continuing through most of the 1930's. Great Depression
October 29, 1929; the day that the stock market crashed. Black Tuesday
Buying a stock with little money down and the promise of paying the debt later in the future. buying on margin
Banks demanded full payments of their loans; there was no protection in place to protect this from happening at the time. calling the loan
The US fell into _____________ when the idea of loans took a wrong turn. depression
A rapid increase in the overall price level. Hyperinflation
A continuous rise in the price of goods and services. inflation
A payment plan that allows customers to make payments in set intervals until the debt is paid. installment plan
A series of reforms enacted by president Franklin Roosevelt between 1933 and 1942 with a goal to relieve and reform Americans and to end the great depression. New Deal
Roosevelt tried to relieve and __________ for the American people. reform
People went to the banks to withdraw all of their money before the banks closed. runs on the banks
A share of ownership in a corporation. stock
A system to buy and sell stocks. stock market
Exercising control over freedom, will, and thoughts of others; authoritarian. totalitarian
Most Americans struggled with ____________ during the Great Depression. unemployment

    Customize    

Economic vocab Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Limited quantities of resources to meet unlimited wants. Scarcity
Resources that are used to make ALL goods and services. Productive resources
Food, air, and shelter and attention we desire. Wants & needs
The most desirable alternative given up as the result of a decision. Opportunity cost
An alternative we sacrifice when we make a decision. Trade-off
Natural resources that are used to make goods Land
The effort that a person devotes to a task for which that person is paid. Labor
Any human-made resource that is used to produce other goods and services. Capital
The process of designing, launching, and running a new business. Entrepreneurship
use an economy's resources. Possibilities curve
choices decision making
Satisfaction or utility that a person receives from consuming an additional unit of a good or service. Marginal benefit
The cost of producing one more unit of a good. Marginal costs
The concentration of the productive efforts of individuals and firms on a limited number of activities. Specialize
elimination of government power in a particular industry, usually enacted to create more competition within the industry. Deregulation
the state or quality of producing something, especially crops. Productivity
Situation in which allocation of goods and service is not efficient Market failure
theoretical socially-enforced constructs in economics for determining how a resource or economic good is used and owned. Property rights
service that is provided without profit to all members of a society, either by the government or a private individual or organization Public goods
product that must be purchased to be consumed, and its consumption by one individual prevents another individual from consuming it. Private goods
Where the government, rather than the free market, determines what goods should be produced Command system
economic system consisting of a mixture of either markets and economic planning, public ownership and private ownership, or free markets and economic interventionism. Mixed system

    Customize    

Civics Vocab Words Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

If you are born in America then you have this. Citizenship
Every citizen has there own (what)? Rights
Trustworthiness, being honest, respect and accountability are all your (whats) as a citizen? Responsibilities
Jury duty and paying your taxes are your (what) as a citizen? duties
This is the process of becoming a citizen. Naturalization
The freedom of speech, petition, assembly, religion, and press are all stated in (what)? First Amendment
Anyone can believe in what ever they want, this is one of the 5 freedoms. Religion
As a citizen, you have the right to (what) peacefully in public grounds? Assemble
You have the right to say what ever you want on newspapers or on the news, this is the freedom of (what)? The press
You can make these or sign them if you want to, or feel that changes need to be made. Petitions
Every citizen of the U.S. have the right to express themselves the way they want to through (what) or any other way. Speech
All citizens have five (what) that are stated in the First Amendment. freedoms
This is a legal requirement that stops the state from taking away rights that every citizen should have. Due process
Everyone must follow these. Laws
Everyone must pay these. taxes
Everyone has characteristic (what) that makes them unique. traits
A responisble citizen tries to tell the truth as much as they can, they try to be (what)? trustworthy
What is always the best approach in life? Honesty
When at fancy parties it is important to be this. Courteous
To get this you have to give it. respect
Telling the teacher when someone cuts the lunch line is an example of what? accountability
A synonym of independence is this. Self-reliance
Colin Kaepernick isnt showing much of this by kneeling during the national anthem. Patriotism
Something we have to do this year that is mandatory is this. community service

    Customize