What is it called when computers and other devices that are connected to share hardware, software, and data?
A real time, face to face meeting between individuals not in the physically in the same place is called?
A phone, such as a cellular or satellite phone, that uses a wireless network.
The act of working from a remote location bu using computers and networking technology.
The use of networking technology to provide medical information and services
A network that uses a central device connected directly to several other devices
In a client-server network, a computer that is dedicated to processing client requests.
A location that provides wireless Internet access.
A network in which computers and other devices are connected to the network via physical cables
A network in which computers and other devices are connected without physical cables
A network that uses a central cable to which all network devices connect.
In a client server network, a computer or other device that requests and uses network resources.
To retrieve files from a server
to transfer files to a server
a private network that is set up similarly to the internet and is accesses via a Web browser
The amount of data that can be transferred, such as via a bus or over a networking medium, in a given time period.
An intranet that is at least partially accessible to authorized outsiders.
The amount of data that is transferred under real life conditions.
A method of transmitting data in which data is sent out to all nodes on a network and is retrieved only by the intended recipient.
A networking standard for very short-range wireless connections
Watch your _____ when speaking to customers
Clarify what is being ____
Have a _____ skin
Focus on the _______
Use supportive ______
Be assertive but not __________
If the caller is upset, stay ______
Focus on the solution, not the ______
This action shows you understand the caller's feelings
It is ok not have all the ______
The customer is mad at the problem, not mad at ______
If you do this, you will calm down
Don't forget to say this before you hang up
Ask permission before you put the person on ____
Pieces of related information that are transferred through a network.
The most basic unit of data transferred across a network.
Any software interface for networking hardware.
A network not publicly accessible by the greater internet.
Large, dispersed networks, often meaning the Internet in general.
Rules and Standards set to define the language devices use to communicate.
An address on a single machine, tied to a specific piece of software.
A program regulating traffic to and from a server.
A way to translate incoming requests in a routing server to devices in the connected LAN
The means of connecting separate LAN's through the internet while maintaining privacy
Your most important communication tool when you’re on the phone is your _____.
Another word for internal customer is _____.
Taking personal responsibility for a customer’s complaint is taking _____
You sound more relaxed and friendly when you _____ while talking on the phone.
You start each call with a friendly ____
Offering a customer additional products or services is cross-selling or _____.
With angry customers it’s important to let them do this, _____.
A positive one will make your day better.
The annual celebration of the importance of customer service is _____. (3 words).
Customer complaints should be seen as _____ to improve service.
Delighting your customers means _____ their expectations.
When speaking with customers you should vary the _____ of your voice.
The people you serve each day.
Anticipating problems, heading them off and alerting customers is being _____.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.
The process of gathering, recording, analyzing, and reporting info. regarding customers or potential customers
Facts discovered in the market research process
Facts collected for the first time for the problem under study
A series of questions asked to a select and representative group of people to obtain quantitative data
An information-gathering technique that involves watching people by using other people or by using a camera
A small group of 8-15 people who provide qualitative data through their opinions about a business, its product, or other issues under the direction of a discussion leader
The number of people questioned for a survey
Facts that have been collected previously for a purpose other than the problem being studied
Research that is used to discover consumer info whose validity can then be assessed with quantitative research questions
Research often used to answer questions about quantities and amounts using a large sample of consumers
RESPIRATORY/ CARDIAC ARREST
ABDUCTION/KIDNAPPING/MISSING PATIENT OR VISITOR
OUT OF CONTROL PERSON
PATIENT ESHIBITING STROKE SYMPTOMS
ANY TIME A PATIENT IS FOUND ON OR ASSITED TO THE FLOOR
TORNADOES,SEVER STORM WARNINGS AND OTHER LARGE WEATHER INCIDENTS THAT COULD CAUSE DAMGE TO THE FACILITY
IF YOU ARE WITNESS TO A FIRE, REMEMBER THE ACRONYM:
TO USE THE FIRE EXTINGUISHERS CORRECTLY, REMEMBER THE ACRONYM:
TO CALL A CODE TO NOTIFY THE PBX OPERATOR
IN A DISASTER, THESE PATIENTS ARE DETERMINED URGENT AND WILL NOT STOP AT TRIAGE.
IN A DISASTER, THESE PATIENTS ARE SERIOUS AND MAY STOP AT TRIAGE FIRST.
IN A DISASTER, WALKING WOUNDED WILL BE TRIAGED ONCE THEY GET TO SDC.
IN A DISASTER, EXPIRED PATIENTS OR PATIENTS UNABLE TO SAVE AS DETERMINED BY MEDICAL STAFF.
WHAT ENTRANCE MUST ALL STAFF ENTER THROUGH DURING A DISASTER.
What patient's use to check in
A bucket transcribed orders fall into
How you enter an order into EPIC
An easy glance at a schedule
What do you walk in
What is a Hospital Account
Hyperlink you can make coverages changes to on the IFS
An Encounter when a patient does not want anyone to know they are in the Hospital
How patients view their records
What age do patients have to be for self guarantor
Combination of two or more networks are called?
Which topology covers security, robust and eliminating traffic factor?
National Internet Service Provider (ISP) networks are connected to one another by private switching stations called
Multipoint topology is
A communication path way that transfers data from one point to another is called
Network providing a high speed connectivity is
Synonymous of rule is
Elapsed time between an inquiry and a response is called
Bus, ring and star topologies are mostly used in the
Difficult reconnection and fault isolation are disadvantages of
The packet of information at the application layer is called __________
To deliver a message to the correct application program running on a host, the _______ address must be consulted.
Electronic mail uses which Application layer protocol?
FTP is built on _____ architecture
The password is sent to the server using ________ command
If you have to send multimedia data over SMTP it has to be encoded into
Adjust a patient's glasses
2 pairs of glasses sold
Year supply of contacts
Clean off nose cheese
Triage ER appointment
Introduce yourself by singing
Answer the phone
Take a picture with a patient
Collect medical co-pay
Ask to borrow a pen
Order a warranty
Sell a Maui Jim
Compliment a patient
Compliment a co-worker
Repair glasses for a patient
Sell a red pair of glasses
Sell blue blocking AR
Sell brown transitions
Schedule patient at LC
Help patient get coffee
Pull demo CL's for patient