Communication Skills Chapter 3 Word Search
Type
Word Search
Description

Reflective listening
Service Record Card
Client Intake Form
Recommendation
Communication
Consultation
Professional
Appointment
Assessment
Analysis
Schedule

HEALTH INFORMATION PROFESSIONALS WEEK Word Search

HEALTH INFORMATION PROFESSIONALS WEEK Word Search
Type
Word Search
Description

APPOINTMENTS
ASSESSMENTS
INFORMATION
HEALTHCARE
PROCEDURES
ADMISSION
DISCHARGE
DOCUMENTS
EZ GRAPHS
PAPERWORK
RESIDENTS
TRANSFERS
MEETINGS
ORGANIZE
RECORDS
REPORTS
WEIGHTS
ORDERS
AUDIT
CHART
FORMS
FILE
LABS
SCAN

Cell Phone Etiquette Word Search

Cell Phone Etiquette Word Search
Type
Word Search
Description

Interruptions
Professional
Communicate
Enthusiasm
βŘΘΘĶŁϒΝ ❀
Etiquette
Identify
cellphone
Message
Policys
business
Brianna
Listen
Caller
Client
Polite
Notes
Catie
Tone
work

Organizational Skills Word Search

Organizational Skills Word Search
Type
Word Search
Description

responsibilities
problem solving
presentation
organization
instruction
assessment
motivation
confidence
leadership
listening
deadlines
budgeting
structure
schedule
training
planning
teamwork
creative
writing
detail
skills
notes
goals
group
data

Career Readiness Crossword

Career Readiness Crossword
Type
Crossword
Description

Learning how to manage your money and where its going
The money you will invest to start your business
Percentage of dollars brought into the salon from guest services and products
Type of supplies used in daily operations of the salon
Principles that guide your professional behavior
Written agreement guaranteeing protection in event of injury, accident, fire, thief, etc...
Utilizing social settings and/or media as an opportunity to meet new guest
Using your own words to summarize what you heard the client say
Collection of you best work in digital or paper form
Behaving in a manner appropriate for your business setting
Process of scheduling your current guest's next appointment prior to them leaving the salon
Communication tool that catalogs and summarizes your education, employment history and professional accomplishments for a job
Professional products that are sold to guest through your recommendations based on their hair and body needs
When guests continuously return for rescheduled services, remaining loyal to the salon and/or you
Overall evaluation of self-worth
Physical and psychological responses to demanding situations

Introduction to Professional Communication Crossword

Introduction to Professional Communication   Crossword
Type
Crossword
Description

a courteous, conscientious and generally businesslike manner in the workplace
establishing and maintaining a relationship between an organization and the public
a paid communication which attempts to influence opinion
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants
the receiver hears only the content and not the feeling of the message
listening for pleasure or recreation
used to enhance, participate and understanding a relationship
when the receiver pretends to listen but is thinking of other occurrences
receiver is physically hearing the words , but choosing not to acknowledge the words
listening to another person with the best intent but then becoming distracted
paying close attention to what is being said in order to fully understand the message
truly understanding a message when the mind is quiet and free of distractions
is a formal meeting where a person is asked to communicate skills, experiences and interests
act of expressing thoughts through words
postures, facial gestures and expressions sometimes done unintentionally
gathering of people to exchange information, ideas and suggestions on a specific subject t
ways to communicate and present ideas and information to an audience for a specific purpose
act of analyzing, evaluating or judging
generally accepted behaviors or manners required in social relations, a profession or in life
unfair treatment of people on the basis of characteristics

Introduction to Soft Skills Word Search

Introduction to Soft Skills Word Search
Type
Word Search
Description

time management
problem solving
self-motivation
decsion making
non-technical
communication
professional
soft skills
intangible
creativity
leadership
intuition
attitudes
listening
teamwork

Workplace Behaviors Worksheet

Workplace Behaviors Worksheet
Type
Matching Worksheet
Description

A set of values based on moral virtues of hard work and diligence
Websites witch includes sexual or improper content.
Worthy of trust ; reliable
The quality or state if being on time or arriving early.
A settled way of thinking or feeling about someone or something , typically one that is reflected in a person’s behavior .
To send unsolicited electronic mail or text messages simultaneously to a number of email addresses or mobile phones.
Adherence to moral & ethical principles; soundness of moral character ; honesty.
The analysis of how working hours are spent & the prioritization of tasks in order to max personal efficiency in the workplace
A set of rules specifying the garb or type of clothing to be worn by a group or by people under specific circumstances.
Etiquette governing communication on the internet.
Being reprehensive of differences; having variety
How information is exchanged through speech, written text , or signs ( body language
Cooperative or coordinated effort on the part of group of persons acting together as a team or in the interest of a common cause .
Exertion of physical or mental power to work hard, determined attempt.
A code that governs the expectations of social behavior in a workplace , group , or a society.
The state or fact of being responsible ,answerable , or accountable for something within ones power control , or management
The ability to use knowledge, facts, and data to effectively solve problems.
A highly skilled employee in all area that shows a high level and beyond basic requirements
Hard skills are teachable abilities that can be defined and measured
characterize your relationships with other people
Verbal Listening Non-verbal Written visual

Soft Skills Crossword

Soft Skills Crossword
Type
Crossword
Description

When someone is speaking instead of thinking of your response you should be...
Studies have shown that more than half of communication is conveyed through?
The most important thing you can do during a critical conversation is to not pass
Hard skills get you the job but soft skills will help you
The ability to assess and initiate things independently
The competence or skill expected of a professional
The imparting or exchanging of information or news
The combined action of a group of people especially when effective and efficient.
Intense and eager enjoyment, interest or approval
The action of leading a group of people or an organization
The ability to make decisions quickly and effectively
Employees that organize their time well are able to effectively

cH 3 COMMUNICATING FOR SUCCESS Crossword

cH 3 COMMUNICATING FOR SUCCESS Crossword
Type
Crossword
Description

COMMUNICATION WITH A CLIENT THAT DETERMINES WHAT THE CLIENTS WANTS AND NEEDS ARE
ALSO KNOWN AS CLIENT QUESTIONNAIRE, CONSULTATION CARD OR HEALTH HISTORY FORM
THE ACT OF SHARING INFORMATION BETWEEN TWO PEOPLE SO THAT IT IS SUCCESSFULLY UNDERSTOOD
LISTENING TO A CLIENT AND THEN REPEATING IN YOUR OWN WORDS WHAT YOU THINK THE CLIENT IS TELLING YOU
CLIENTS PERMANENT PROGRESS RECORD OF SERVICES RECEIVED, RESULTS, FORMULATIONS, AND PRODUCTS PURCHASED OR USED
____________ THE INTAKE FORM
PREFORM A NEEDS __________MENT
DISCOVER AND RATE THE CLIENT'S __________________
_________ THE CLIENTS CHARACTERISTICS
REVIEW THE CLIENT'S _____________
ENCOURAGE THE CLIENT TO DESCRIBE STYLES OR SERVICES THAT THEY LIKE
MAKE ______________ AS PART OF THE NEEDS ASSESSMENT
____________ SERVICES
DISCUSS UPKEEP AND ____________________
REVIEW THE CONSULTATION (STEP 10)

Chapter 31 On The Job Crossword

Chapter 31 On The Job Crossword
Type
Crossword
Description

Someone who recognizes and resolves problems constructively is a....
To improve your performance you should find a....
3 things you need to be successful in sale are ambition, determination, and...
Scheduling clients for their next appointment before they leave the salon is called?
The practice of recommending and selling additional services to clients is called?
Which compensation plan is designed to motivate stylists to increase productivity?
What is the compensation plan that you split your earnings with the salon that you work for?
A plan to meet financial obligations is called a...
Informing clients about product without stressing they purchase it is what?
Focuses emphatically on why a client should buy a product is what?
A salon environment will help you practice and perfect what skills?
Recommending professional products to clients for at-home care is called what?
Being punctual is important because scheduling is central to a salon business. T or F?
Commission is good for a brand new stylist to a salon because it is reliable. T or F?
In the service industry it is required that you put who first?