Activity 2-8 Crossword

This printable crossword puzzle on the topic of Career & Employment has 18 clues. Answers range from 4 to 26 letters long.

Description

A website feature where a writer posts messages or short articles, and invites membersof a user community to comment on them.
A disagreement that can occur when end users and user support staff havediffering opinions about problem-solving steps, product and service evaluations, or needsassessment project recommendations. Resolving conflicts involves recognizing barriers toresolution as well as tools designed to resolve interpersonal and team dynamics problems.
An organization-wide commitment, shared by everyone from topmanagement to first-line operational staff, that client relations and client satisfaction are themost important aspects of a business.
A user who requires special handling strategies because they are angry,uncommunicative, rude or abusive, or exhibit other hard-to-handle behaviors.
An understanding of and identification with another person’s problem situation,thoughts, and feelings. A support agent who can empathize with a user is able to understandthe problem or question from the client’s perspective, including why it is important to theclient.
The first few sentences in a support incident that introduce an agent, formthe basis for the first impression of the support service by the user, and get the incident-resolution process started on a positive note.
A collection of tools, techniques, and strategies thatsupport agents use during an incident to move effectively and efficiently from the initialgreeting to the conclusion of the incident.
A lead participant in a conflict resolution situation, usually filled by someonewith expertise in training activities and negotiation; a mediator should also haveexcellent listening skills, an ability to“see both sides,”and an ability to remain neutral.
A personality analysis commonly used in businessand industry to identify worker personality and work style preferences.
The facial expressions, body language, tone, and style used in thecommunication process. Nonverbal communication behavior may be more important thanthe specific words used in a communication.
The result of a series of decisions an individual makesabout how he or she wants to communicate.
A user who is technically knowledgeable (or believes that they are), or who mayhave a relationship with an organization that they feel warrants special attention to theirincident.
A prepared sequence of statements and questions that support agents can use tohandle parts of an incident; a script may include decision points and branches to handledifferent situations.
A goal of support service providers that seeks to increase user self-sufficiencyand reduce a user’s dependence on support services.
A website devoted to providing clients with product information,software downloads, support staff contacts, and a sales channel. Support websites are acost-effectivemethodtocommunicatewithusers,butshouldbedesignedtobeclient-friendly.
Commentary on a single topic posted on a web forum to which several membersmay contribute comments; usually organized by date with the oldest messages first.
A website feature that allows for online discussions among members of a usercommunity may take part. User forums emphasize the collaborative nature of the web as away to encourage interaction and collaboration among users.
The development of technologies and web applications that emphasize the socialnetworking aspects of collaboration and communication among users. Web 2.0 emphasizesinteractive use of the web.

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Frequently Asked Questions

What is a crossword?

Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.

Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.

Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.

Who is a crossword suitable for?

The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.

Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.

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How do I choose the clues for my crossword?

Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.

Are crosswords good for students?

Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.

Crosswords are great for building and using vocabulary.

If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.

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Can I create crosswords in other languages?

Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.

We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.