• Be Warm & Friendly
  • Set Clear Expectations
  • Own It
  • Show Appreciation
  • Discover Needs
  • Be an XFINITY Ambassador
  • Listen & Respond
  • Make It Effortless
  • Used the Caller's Name
  • Sounded Excited About Comcast
  • Asked Probing Questions
  • Thanked Customer for Loyalty
  • Offered a Summary of The Call
  • Offered MyAccount App
  • Provided Caller with Empathy
  • Picked Up on Caller's Cues
  • Power Words for Confidence
  • Offered Personal Experience
  • Discussed Channel Line Up
  • Used Courtesy Phrases
  • Heard "I Love My Job" comment
  • Sounded Authentic & Genuine
  • Displayed a "Can Do" Attitude
  • Used Account Clues for Assist

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