MHA 104 E Worksheet

to make peaceful or quiet
provides recordings in the form of a menu to guide a caller to automated information
ability for a caller to be connected simultaneously with a number of people
containing information that requires authorization for disclosure or release
choice of words to express ideas, especially with regard to correctness, clearness, or
talk that is not understood
to listen in on a telephone conversation as a third party
the vibratory frequency of a tone or sound
one who practices a profession
a greeting (for example: good morning, hello)
the act of determining to whom a telephone call is to be directed
tiresome because of length or dullness
provides operators to answer calls or take messages for businesses when the company’s phones are unattended or the business is closed
way of thinking, acting, or feeling
an administrative system within the government, often burdened with excessive complexity
the quality or state of being clear
a flat fee payable by the insured in most health maintenance organizations
the act of pronouncing
achieving success
changes in pitch or loudness of the voice
not revealing any specific attitude or opinion
greatly emphasize
saying the word correctly
enables one to talk on the telephone hands-free while doing other tasks
the part of the telephone into which one speaks