Type
Word Search
Description

CCSMG
Contessa
Customer
Delivery
Email
Export
Invoice
Order
Payterms
Phone
Pricing
SAP
Service
Shipment
Smile
Supervisor

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

M A G I C of Service Bingo Cards

Type
Bingo Cards
Description

Magic of Helping
Magic of Listening
Magic of Sharing
Magic of Caring
Team Magic
Integrity
Innovation
Agility
Engage Key Customer Contacts
Order Accuracy
Now Meets Next
Email: Beware of "Reply All"
Phone over Email
Email: Out of Office Message
Email: The To, CC, BCC Line?
Email: Timely Responses
PO over $1 Million
Customer Kudos
Thank You!
Lead-Time
MOQ
When is it shipping?
Can I Cancel?
Short Shipment
Overshipment
Past Due
Stuck in Customs
Lost Shipment
Expedite
Escalation
Prepaid Shipment
NextDay Air
EDI
Collect Shipment
Backlog
Drop Shipment
Restock Fee
RMA
Split the Line
Partial Shipment?
Ship Complete
Customer Pick-up
End of Quarter Pull-in
Can we Ship Early?
Trainign Library
GLC
RFQ
Pack on Hold
CRD
On line order status
Tracking information
Stock Refresh
Consignment
Incomplete orders
Delivery groups
Customer duplicated PO
New Ship to address
Price change
Credit/Rebill
Ship Complaint
Shipping instructions-changed
Follow Up
Sales
Giving more than expected
Customer Service Reps
Planning
CommScope

    Customize    

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Customer Service Word Search

Type
Word Search
Description

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

International Trade Puzzle Word Search

Type
Word Search
Description

SURPLUS
DEFICIT
BUDGET
INVENTORY
LIABILITY
DELIVERY
GOODS
ORDER
WARRANT
CARRIER
CHARTER
INSURER
PAYMENT
BALANCE OF TRADE
EXPORTS
IMPORTS
QUOTA
CUSTOM
TARIFF
TRADE

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Accounting chapter 9 Vocab Crossword

Type
Crossword
Description

Total Shares of Ownership in a corporation Capital Stock
A deduction that a vendor allows on the invoice amount to encourage prompt payment Cash Discount
A special journal used to record only cash payment transaction Cash payments journal
An account that reduces a related account on a financial statement Contra Account
An organization with legal rights of a person and which many persons may own Corporation
The price a business pays for goods it purchases to sell Cost of merchandise
A form prepared by the customer showing the price deduction taken by the customer for returns and allowances Debit memorandum
The retail price listed in a catalog or on an internet site List Price
The amount added to the cost of the merchandise to establish the selling price Markup
Invoice used as a source document for recording a purchase on account transactions Purchase Invoice
Transaction in which merchandise purchased is to be paid later Purchase on Account
Credit allowed for part of the purchase price of merchandise that is not returned Purchases allowance
Cash discount on purchases taken by a customer Purchases discount
Credit allowed for the purchase price of returned merchandise, resulting in a decrease in the customers A/P Purchases return
Each unit of ownership in a corporation Share of stock
Owner of one or more shares of a corporation Stockholder
agreement between the buyer and seller about payment for merchandise Terms of sale
reduction in the list price granted to customers Trade discount
business from which merchandise is purchased or supplies or other assets are bought Vendor

CUSTOMER SERVICE WEEK Crossword

Type
Crossword
Description

Transmit Information Communicate
If the caller is upset, stay calm
Customers that put their services on vacation over the summer are called Snowbirds
Watch your __________when speaking to customers Mouth
Being of service or assistance Helpful
A form used in making a request Application
Work done by one person or group that benefits another service
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The opportunity to pay a bill late without having services shut off is an arrangement
Someone who pays for services Customer
The first known use of a ___________was in 1885 Phone
Hear with intention Listen
Recognize with gratitude: be grateful for appreciate
When a customer's service is not working we submit a work order

Marketing Mix Crossword

Type
Crossword
Description

A promotional method that involves the creation of an identity for the business that distinguishes that firm and its products from other firms Branding
Creating a feature or characteristic within a brand that makes it stand out USP
when a percentage mark up is added to the cost of producing a good or service to calculate the selling price Costplus
involves setting a high initial price for a new product in order to recoup costs Priceskimming
involves setting a low initial price for a new product in order to get a foothold in the market and gain market share Pricepenetration
prices are set low for a short period of time to force competitors out of the market predatorypricing
based on the prices charged by competitors, maybe the same or slightly lower, firms will try to compete on other aspects of the marketing mix competitivepricing
occurs when a firm sets a price for the product in order to entice the customer into making a purchase by making it sound cheaper than it actually is psychologicalpricing
the part of the desgn mix other than cost and function aesthetics
the combination of promotional activities that a firm uses in order to create and general sales Promotional mix

Supply Chain Week Word Search

Type
Word Search
Description

Container
Contract
Cost
Customer
Dedicated
Delivery
Distribution
Economy
Expedited
Forwarding
Freight
Inventory
Invoice
Logistics
Operations
Organization
Planning
Proactive
Procurement
Product
Purchasing
Quantity
Relationship
Service
Strategy
Supplier
Team
Timely
Truckload
Warehouse