Type
Crossword
Description

You must _____ any Agent-applied deferred monthly credits when disclosing the customer's new monthly pricing. subtract
The Preferred Customer Offer will _____ the customer from all other monthly deferred credit offers. disqualify
If there is an _____work order already on the account, the customer will be unable to redeem the offer until it closes. Open
A customer that signs up with the _____ package will save $15 for the next two years and can save a total of $20 if they also sign up for eBill and AutoPay. AT120
While the _____ _____ does offer a 2 year guarantee, it does not offer any additional savings off of the current price. FlexPack
A customer that signs up with the Flex Pack will not see any additional savings from adding _____ to their account. AutoPay
Customers that sign up with the AT120+ and higher, as well as eBill and AutoPay, will receive a total savings of _____ per month. fifteen
Only Loyalty Star _____ to 5 customers are eligible for this offer. two
The offer will be lost if the customer goes on _____ or Hard Disconnects. Pause
Customers will see the value if you let them know that by accepting this great offer, we're committing to them, offering our _____ _____ pricing that is guaranteed for the next two years. NewCustomer
We have Tuned In To You by providing a long-term _____ to lower your bill. solution
The IVR is the _____ way to ensure the customer begins to receive their savings immediately. quickest
Customer’s accept the offer in the IVR by inputting their ____-____ security code if they agree. fourdigit
Channel packs will be price-guaranteed at the _____ of the offer, but will be charged at the then-current price if removed and re-added. time
When using the Roll-to-Preferred Customer Offer, the offer pricing will be _____ than the customer's current New Customer Price based on the selected programming and services. different

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Investing and Stock Market terms. Crossword

Type
Crossword
Description

A type of investment where a person loans money to an entity for a defined period of time, and that will be paid back with interest bonds
are investment instruments offered by the government of Canada Canadian savings bond
a grouping of investments an individual has put money into, hoping for a positive return over time financial portfolio
investment vehicle with a guaranteed rate of return (abbreviation) GIC
the statistical measures of change in an economy indexing
putting money towards something and expecting a profit over a period of time investment
a product used by investors with the intention of earning a profit off of the returns investment vehicle
annual percentage return on an investment, adjusted for changes in price due to inflation and other effects on the economy real rate of return
income that a company receives from its normal business activities revenue
any person, company or other institution that owns at least one piece of a company shareholder
one of the equal parts into which a company's assets is divided, entitling the holder to a portion of the profits shares
where shares are sold, issued, and bought stock market
72/rate=years required to double investment the rule 72

Unit 6: Introduction to Investing Crossword

Type
Crossword
Description

Investment contracts in which the investor exchanges a sum of money for a series of payments over time. annuities
A loan to a company to finance a wide array of business purposes—from short-term inventory financing to long-term investments in equipment. commercial loan
A method of interest payment. This is calculated by adding the interest earned by the investment to the previously earned interest. Each time interest is added to your savings the next interest amount is compounded on the new balance. compound interest
A combination of two or more corporations engaged in entirely different businesses that fall under one corporate structure. conglomerate
Regularly purchasing stocks or mutual funds, whether they are high or low, by investing a constant dollar amount so that over the long term the high and low prices of the investment products average out. dollar-cost averaging
An employer-sponsored retirement plan that allows a worker to save for retirement while deferring income taxes on the saved money and earnings until withdrawal. 401k
A riskier type of investment with a higher potential for return. Examples include stocks, bonds, and mutual funds growth investment
Subject to fast, extreme changes in price or value. volatile
Planning investments and other transactions to match the money and other assets available to an individual over time to the ways in which they want to spend those assets, including personal consumption, charitable donations, support for family members, and gifts. wealth management
A legal relationship in which one person or company holds property, which can include money, real estate, stocks, bonds, collections, automobiles, and personal possessions for the benefit of another. trust
Accounts that can receive and hold funds for a specific purpose such as retirement, college tuition, or medical expenses. If these accounts are established according to federal tax rules, the owner of the account will not have to pay income taxes on the money placed in them until it is withdrawn tax-deferred accounts
The rule is a simplified way to determine how long an investment will take to double, given a fixed annual rate of interest. By dividing 72 by the annual rate of return, investors can get a rough estimate of how many years it will take for the initial investment to duplicate itself. rule of 72
The chance that the rate of return on an investment will be different from what you expected. risk
Accounts that permit individuals to save and invest funds without paying taxes on the income from the investment as long as the proceeds are eventually applied to legitimate educational expenses at an accredited institution. educational plans
The strategy of pursuing an assortment of investments to minimize the effects of risk and volatility. diversification
Helping individuals or a family determine in advance what will happen to their money and other assets after the death of one or more individuals in the family. estate planning
Describing a future financial goal and computing the kinds of income, savings, and investment that will be necessary to achieve the financial goal. financial planning
A safer type of investment with a lower potential for return but that provides regular incomes to investors. Examples include savings accounts and certificates of deposit. income investment
The percentage return on an investment over a set time period, usually a year. interest rate
The original amount of money a person invests (as opposed to interest). principal
The amount of money gained or lost on an investment relative to the amount of money invested, usually expressed as an annual percentage. rate of return
Anticipating a desired or necessary future income after retirement and then creating a plan for the amount of savings and investment needed to create that future income. retirement planning
A company whose main business is holding securities of other companies purely for investment purposes. The investment company invests money on behalf of shareholders who in turn share in the profits and losses. investment service
The ease with which an investment can be converted into cash. liquidity

Investing and Saving Crossword Puzzle

Type
Crossword
Description

A person or business that owes money. DEBTOR
A slowdown in the economic growth of a country, with high unemployment. RECESSION
To collect/save money for under a 3 year time period. SAVING
A promise by a company that its goods and services will perform as advertised. GUARENTEE
The difference between the amount of goods a country exports and imports. BALANCEOFTRADE
Another meaning for money. CAPITAL
An agreement, signed by two individuals or businesses, outlining goods or services. CONTRACT
To save/collect money for over 3 year time period. Investment
When a person is covered under an insurance policy. INSURED
The declining value of money due to prices going up. INFLATION

Unit 4 review Crossword

Type
Crossword
Description

all income that a business receives over time Revenue
the cost of operating a business Expenses
provides detailed plans for the financial needs of many Budget
plans income and expenses from the beginning of a new business or a major business expansion until it becomes profitable Start-up budget
describes the financial plan for ongoing operations of a business for a specific period Operating Budget
an estimate of the actual money received and paid out for a specific period Cash budget
used to record and analyze the financial performance of a business Financial Records
a report that covers the revenue and net income or loss for a specific period Income Statement
the financial record of employee compensation, deductions and compensation Payroll
refers to the day-to-day financial activities associated with using limited income to satisfy your unlimited needs and wants Money Management
the difference between a persons assets and liabilities Net Worth
any difference between actual spending and budgeted amounts Budget Variance
a report that summarizes your current financial condition and sets a direction for future financial activities Financial Plan
supervises and regulates member banks to help banks serve the public efficiently Federal reserve system
offer a wide variety of financial services Commercial Bank
used for ATM transactions Debit Card
a written notice that tells the bank not to pay a certain check Stop payment order
the storing of money for future use Saving
using your savings to earn more money Investing
the ease with which an investment can be changed into cash without using its value Liquidity
the price at which stocks are being bought and sold Market Value
the difference between the price at which you can currently sell your house and the amount owed on the mortgage Equity

Stocks, Bonds, Mutual Funds Crossword

Type
Crossword
Description

Companies issue _________ to raise money to start up their business and then to help pay for its ongoing activities. Common Stock
Gives the owner the advantage of receiving cash dividends before common stock holders receive any cash dividends. Preferred stock
Price of one share of stock divided by the corporation's earnings per share of stock outstanding over the last 12 months. Price Earnings Ratio
Key factor that serious investors as well as biginners can use to invest in another stock. PE ratio
Calculation that includes the annual dividends as well as any increase or decrease in the original purchase price of the investment. Total return
The annual dividend devided by the investor's current market value. Current Yeild
Annual and quarterly reports offering a summary of a corporations activities and detailed financial information. Corporate news
Occurs when investors are optomistic about the economy and buy stocks. bull market
Occurs when investors are pessimistic about the economy and sell stocks. Bear Market
Gives current stockholders the right to buy any new stock the corporation issues before the stock is offered to the general public. Preemptive Right
A document that transfers a stockholder's voting rights to someone else. Proxy
Sells its shares openly in stockmarkets where anyone can buy them. Public Corporation
Shares are owned by a relatively small group of people and are not traded openly in stock markets. Private Corporation

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Entrepreneurship Vocab Review Crossword

Type
Crossword
Description

Person who works for someone else employee
Person who provides a product or service for someone else for money entrepreneur
Process of running a business of one's own entrepreneurship
Things used to create products or services resources
Person who is a customer consumer
Business that makes the products it sells manufacturing
Money made from providing a good or service income
Costs for supplies used in business expenses
Result when income is greater than expenses profit
Amount added to the cost to determine selling price markup
Federal, state, or local government tax charged on goods sales
Creative problem-solving method that involves coming up with a large number of fresh ideas brainstorming
List of things to be discussed or done in a meeting agenda
Amount subtracted for the retail price to determine the selling price markdown
Making choices and satisfying the wants and needs of consumers economics
Occurs because people's wants and needs are unlimited while the resources needed to produce goods and services are limited scarcity
How much of a good or service a producer is willing and able to produce at different prices supply
Costs that must be paid no meter how much of a good or service is produced fixed
An individual's need or desire for a product or service at a given price demand
Value of the next best alternative opportunity cost
Costs that go up and down depending not he quantity of the good or serve produced variable
Products and services that are brought in from another country to be sold exports
Expenses that a business has every month operating
Financial statements based on estimates pro forma
Item of value owned by a business assets
One-time only expenses that are paid to open a business start up costs
Amount of sales that must be made to cover all of the costs of a business breakeven point

child development Crossword

Type
Crossword
Description

when a baby's mouth is stroked, baby will turn head and _____ in the direction of stroking root
startle reflex is also known as the _____ reflex moro
stroking babys palm causes baby to ____ grasp
expressions of happiness and amusment laughing
produce tears in pain or distress crying
baby lying on stomach helptd them to push up and roll over tummy time
start tummy time soon after _____ birth
by three years, child learns through the ______ senses
4 year olds can tell the didference between ____ and different same
6 and 7 year olds have a longer _____ span attention
5 year olds start learning how to _____ write
to hold something like a crayon or a pencil grasp
to write is to have ___________ hand eye coordination
milk provides _____ energy
first teeth appear around 6-8 _______ months
by three months baby discovers hands and _____ feet
babies at one month prefer to look at high contrast _______ patterns
at one month baby starts to trust _______ mother
will cry if over or under simulated
at five months shows interest in _____ colour
9-12 months _________ the phrase come here understand
wants to explore things by _______ them touching
your baby learns to control his _____ before his shoulders neck
a baby's weight ______ in the first year of life triples
at 6-12 months baby can _____ crawl
every child develops at a different ______ rate
3 year olds love make _______ believe
6 and 7 year olds start making ______ decisions right
at 4 months baby is aware that people and things have _______ labels
at 15-18 months _________ anxiety is less strong seperation